You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• The assistance dog toilet or toileting area is located :
• Landside: opposite the drop off area.
• Airside: access to the airside relief area requires a staff escort as the route passes through non-passenger zones. Passengers requiring access to these facilities should notify a staff member for assistance.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• To obtain mobility aids please contact from the information desk in the main concourse or by contacting any of the PRM (Special Assistance) staff.
• Passengers requiring assistance will be taken to aircraft using lifts to access the apron, buses to access the far gates, and stair climbers to access the aircraft. Passengers requiring assisted access are collected from the Priority Seating in the Departures Lounge by PRM staff. There are also wheelchairs available to help PRM staff assist passengers.

You are on Travel Times Between Airport Areas. Skip to the next section.

Travel Times Between Airport Areas

• The airport has advised that the timings for getting from one part of the airport to another are as follows:
• Landside:
• Car park call point to drop off area: 3min
• Car park call point to info desk: 5 min
• Drop off call point to info desk: 2 min
• Departure lounge assisted seating area to the boarding gates:
• Gates 3-6: 1-3 Minutes
• Gates 7-10: 3-4 minutes
• Gates 21-22 2 minutes
• Gates 23-24 3 Minutes.

You are on Immigration and Passport Control. Skip to the next section.

Immigration and Passport Control

• For information about Immigration and Passport Control please click here (opens in new tab).

You are on Outside Access (Entrance from Immigration). Skip to the next section.

Outside Access (Entrance from Immigration)

• This information is for the entrance located at the rear of the immigration area.
• There is level access into the venue.
• There are no doors at this entrance.

You are on Outside Access (Common Travel Area (CTA) Passenger Entrance). Skip to the next section.

Outside Access (Common Travel Area (CTA) Passenger Entrance)

• This information is for the entrance located leading off the apron.
• There is not level access into the venue.
• The main door(s) open away from you (push).
• The doors are double width.
• The door(s) is / are permanently held open.
• The door opening is 180cm (5ft 11in) wide.

Collapse all Expand all

• Second set of doors View
  • There is a second set of doors.
  • The door(s) open towards you (pull).
  • The doors are double width.
  • The door(s) is / are permanently held open.
  • The door opening is 154cm (5ft 1in) wide.
• Comments View
  • The Common Travel Area (CTA) comprises of the United Kingdom, Ireland, the Isle of Man, Guernsey and Jersey.
  • Passengers from Ireland and the Channel Isles do not need to pass through Immigration, so use this entrance to access International Baggage Reclaim directly.

You are on Level Change (Common Travel Area (CTA) Passenger Entrance). Skip to the next section.

Level Change (Common Travel Area (CTA) Passenger Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.
• The ramp does not have handrails.

You are on Baggage Claim. Skip to the next section.

Baggage Claim

• There are 2 baggage carousels.
• The baggage carousels are clearly signed.
• The type of flooring in this area is tiles.
• There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are moderate to good.
• There is seating available in the baggage claim area.
• There are seats with armrests on both sides.

You are on Counter (Global Exchange Currency Exchange). Skip to the next section.

Counter (Global Exchange Currency Exchange)

• The counter is located off the Baggage Claim Area.
• Clear signage for the counter is not visible from the entrance.
• There is step-free level access to the counter.
• The height of the counter is 110cm.
• The counter has televisions which may affect the ability of someone to lip read.
• There is sufficient space to write or sign documents on the counter.
• There is no (or very little) background noise.
• Some flooring is shiny.
• Lighting levels are moderate to good.

You are on Counter (Baggage Enquiry Desk). Skip to the next section.

Counter (Baggage Enquiry Desk)

• The counter is located to the rear of baggage claim.
• Clear signage for the counter is not visible from the lift.
• There is step-free level access to the counter.
• The height of the counter is 126cm.
• There is not a clear knee recess beneath the lowered section of the counter.
• There is sufficient space to write or sign documents on the counter.
• There is not a hearing assistance system.
• There is no (or very little) background noise.
• Some flooring is shiny.
• Lighting levels are moderate to good.

You are on Counter (Customs). Skip to the next section.

Counter (Customs)

• The counter is located to the rear of the baggage area.
• Clear signage for the counter is not visible from the entrance.
• There is step-free level access to the counter.
• The height of the counter is 118cm.
• The lowered section of the counter is at a height of 72cm.
• There is not a clear knee recess beneath the lowered section of the counter.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is not a hearing assistance system.
• There is no (or very little) background noise.
• Some flooring is shiny.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• There is an/are accessible toilet(s) available.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located at the rear of the baggage reclaim area.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • There is tactile and pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 87cm (2ft 10.25in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 290cm x 160cm (9ft 6.17in x 5ft 2.99in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 220cm (7ft 2.61in).
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The height of the toilet seat above floor level is 45cm (1ft 5.72in).
  • The toilet has a cistern.
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 82cm (2ft 8.28in).
  • The contrast between the toilet roll holder and the wall is high.
  • The lighting levels are moderate to good.
  • The contrast between the walls and floor is low.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are nappy/incontinence items bin and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 105cm and 140cm from the floor.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 77cm.
  • The shelf is located where it is reachable.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5.13in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 70cm (2ft 3.56in).
  • The contrast between the hand dryer and the wall is medium.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 100cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located in the far corner from the entrance from Immigration.
  • The female and male toilets are approximately 46m (150.91864ft) from the entrance from Immigration.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the female standard toilet.
  • The height of the baby change table once extended is 85cm (2ft 9.46in).

You are on Customs Exit. Skip to the next section.

Customs Exit

• The Customs exit is 147cm wide with no doors.
• This exit is 39 metres from the entrance from Immigration.
• Then there are two corridors, one for EU Arrivals and one for Nothing To Declare, leading to the exit to the Terminal Building.

You are on Exit to the Terminal Building. Skip to the next section.

Exit to the Terminal Building

• The exit is located at the end of both Customs corridors, and contains double automatic doors, 170cm wide, which open away from you.
• This exit is 18 metres from the customs exit.

You are on Generic (Terminal Building). Skip to the next section.

Generic (Terminal Building)

• For information about the Terminal Building please click here (opens in new tab)
• The nearest accessible and standard toilets are located within the Terminal building, 175m from the nearest Blue Badge parking bay.