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Car Rental Services

London City Airport, Royal Docks, London, E16 2PX

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Access Guide

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COVID-19 Information

Opening Times

  • Monday 07:00 - 21:30.
  • Tuesday 07:00 - 21:30.
  • Wednesday 07:00 - 21:30.
  • Thursday 07:00 - 21:30.
  • Friday 07:00 - 21:30.
  • Saturday 07:00 - 16:00.
  • Sunday 10:00 - 21:30.

Car Rental Services

  • The airport car hire centre is located in a dethatched building to the right of the terminal building.
  • Outside of the standard opening hours, car keys can be dropped off in the terminal building.
  • There are a number of different rental companies operating from the Car Rental Services building.

Outside Access (Centre Entrance)

  • This information is for the entrance located facing the airport drop-off point.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are single width.
  • The door opening is 147cm (4ft 10in) wide.

Level Change (Centre Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are medium.
  • Motorised scooters are allowed in public parts of the venue.
  • Route finding signage is not available.
  • The type of flooring in walkways and corridors is tiles.
  • Comments View
    • The deep window ledge is 43cm high and could be used as a seat.

Counter (Car Hire Desks)

  • There is level access to the counter from the entrance.
  • The height of the counter is high.
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are medium.
  • Comments View
    • Each of the four car hire companies has its own identical counter.

Access to Hire Cars

  • Customers would usually collect or drop off hired vechicles in the designated bays in the car park.
  • At the time of our survey (April 2015), the Hertz and Europcar parking areas were located in the long-stay car park.
  • These are over 200m+ away from the car hire centre, mostly on a level covered walkway.
  • The Avis and Budget car pick up zones are located in front of the Terminal Building, near to the bus and taxi stands.
  • There is no dropped kerb between the terminal and this area.
  • There is also a further Europcar zone on the opposite side of Hartmann Road near the terminal.
  • There is a pedestrian crossing with dropped kerbs and tactile paving in this location.
  • Customers who require additional services, such as the hire vehicle being brought up to the car hire centre, are advised to make enquiries in advance.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.
  • Comments View
    • The nearest accessible toilet is located in the Terminal Building, 118m from the car hire centre entrance.

Standard Toilet(s)

  • The nearest standard toilets are located in the Terminal Building, 120m from the car hire centre entrance.

Terminal Building