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Car Rental Services

London City Airport, Royal Docks, London, E16 2PX

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Access Guide

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Opening Times (Avis, Budget)

  • Monday 08:00 - 18:00.
  • Tuesday 08:00 - 16:00.
  • Wednesday 08:00 - 16:00.
  • Thursday 08:00 - 18:00.
  • Friday 08:00 - 18:00.
  • Saturday 08:00 - 13:00.
  • Sunday 08:00 - 13:00.

Opening Times (Hertz)

  • Monday 08:00 - 16:00.
  • Tuesday 08:00 - 16:00.
  • Wednesday 08:00 - 16:00.
  • Thursday 08:00 - 16:00.
  • Friday 08:00 - 16:00.
  • Saturday Closed.
  • Sunday Closed.

Opening Times (Europcar)

  • Monday 08:00 - 18:00.
  • Tuesday 08:00 - 16:00.
  • Wednesday 08:00 - 16:00.
  • Thursday 08:00 - 18:00.
  • Friday 08:00 - 18:00.
  • Saturday 08:00 - 13:00.
  • Sunday Closed.

Car Rental Services

  • The airport car hire centre is located in a detached building approximately 400m from the terminal building, just beyond the airport car park.
  • Outside of the standard opening hours, car keys can be dropped off in the terminal building.
  • There are a number of different rental companies operating from the Car Rental Services building.

Route from Terminal Building to Car Rental Services

  • The route from the Terminal Building to Car Rental Services is approximately 400m.
  • Car rental companies may offer a Meet and Greet service to accompany customers from the Terminal Building to Car Rental Services. Please enquire ahead of travel.
  • To reach Car Rental Services, leave the Terminal Building and take the pedestrian crossing ahead and to the left.
  • The crossing has tactile paving.
  • Take the second pedestrian crossing, heading towards the car park.
  • This crossing has tactile paving.
  • Follow the covered walkway to the car park.
  • The surface here is tarmac, and level.
  • Take the pedestrian crossing through the car park to the path alongside the car park exit.
  • The path here has a steep downward slope and is narrowed in places by signposts and foliage. The surface may be uneven in places.
  • Follow the path round to the left.
  • Car Rental Services is ahead.

Outside Access (Car Rental)

  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are light.
  • The width of the door opening is 88cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • The ramp/slope is located before the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are moderate to good.
  • Motorised scooters are welcomed in public parts of the venue.
  • Customers cannot charge scooters or wheelchairs at the venue.
  • Wayfinding signage is not available.
  • The type of flooring in walkways and corridors is vinyl/laminate.

Counter (Car Hire Desks)

  • There is level access to the counter from the entrance.
  • There is not sufficient space to write or sign documents on the counter.
  • The height of the counter is 120cm (3ft 11in).
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are moderate to good.
  • Comments View
    • Each of the car hire companies has its own counter.
    • All counters are the same height.

Access to Hire Cars

  • Customers would usually collect or drop off hired vehicles in the designated bays in the car park.
  • At the time of our survey (April 2015), the Hertz and Europcar parking areas were located in the long-stay car park.
  • These are over 50m away from the car hire centre, mostly on a level covered walkway.
  • The Avis and Budget car pick up zones are located in front of the Terminal Building, near to the bus stops.
  • There is no dropped kerb between the terminal and this area.
  • There is also a further Europcar zone on the opposite side of Hartmann Road near the terminal.
  • There is a pedestrian crossing with dropped kerbs and tactile paving in this location.
  • Customers who require additional services, such as the hire vehicle being brought up to the car hire centre, are advised to make enquiries in advance.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.
  • Comments View
    • The nearest accessible toilet is located in the Terminal Building, 118m from the car hire centre entrance.

Standard Toilet(s)

  • The nearest standard toilets are located in the Terminal Building.

Terminal Building