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Domestic Baggage Reclaim

London City Airport, Royal Docks, London, E16 2PX

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Access Guide

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Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact from the information desk in the main concourse or by contacting any of the PRM (Special Assistance) staff.
  • Passengers requiring assistance will be taken to aircraft using lifts to access the apron, buses to access the far gates, and stair climbers to access the aircraft. Passengers requiring assisted access are collected from the Priority Seating in the Departures Lounge by PRM staff. There are also wheelchairs available to help PRM staff assist passengers.

Domestic Arrivals

Outside Access (Entrance From Arrival Gates 21-24)

  • This information is for the entrance located just past the steps leading from the bridge.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is / are double.
  • The width of the door opening is 140cm (4ft 7in).

Outside Access (Domestic Arrivals and Baggage Reclaim Busing Entrance)

  • This information is for the entrance located off the Apron.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is / are double.
  • The width of the door opening is 185cm (6ft 1in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is / are double.
    • The door(s) is / are heavy.
    • The width of the door opening is 160cm (5ft 3in).

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are medium.
  • Comments View
    • There is one carousel located here, 47cm high.
    • There are 3 seats with armrests available in this area.

Standard Toilet(s)

Outside Access (Exit to the Terminal Building)

  • This information is for the entrance located on the far side of the area from both entrances.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 172cm (5ft 8in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is / are double.
    • The door(s) is / are permanently held open.
    • The width of the door opening is 140cm (4ft 7in).
  • Comments View
    • The exit is 37 metres away from both entrances.

Terminal Building