You are on Ambulift. Skip to the next section.

Ambulift

• The clear door width of the platform lift used to access the Ambulift is 95cm.
• The dimensions of the platform lift used to access the Ambulift are 153cm x 133cm.
• There are separate entry and exit doors in the lift.
• There is seating available in the Ambulift.
• There are a mixture of chairs with and without armrests available in the Ambulift.
• Seats in the vehicle are reconfigured as required, by the accompanying Special Assistance team members, to allow access to tie-down points if required.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There are 4 toilets with adaptations.
• Toilets with adaptations are located next to gates 2, 3 and 5, as well as just beyond Baggage Claim.
• The transfer space within the toilets with adaptations varies between left and right.
• A Changing Places facility is available but is only accessible with staff.
  Passengers needing to use the facility should enquire at the Special Assistance Reception in good time before their flight.
• Step-free male and female toilet facilities are located just beyond Baggage Claim and either side of the lift up to the exit.
• Step-free standard toilets which include facilities for ambulant disabled people are located just beyond Baggage Claim.
• Parent and baby changing facilities are located just beyond Baggage Claim.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There are 3 toilets with adaptations.
• The toilet with adaptations is located at the rear of the arrivals area between WHSmith and Boots.
• The transfer space within the toilets with adaptations varies between left and right.
• Step-free male and female toilet facilities are located at the rear of the arrivals area between WHSmith and Boots.
• Parent and baby changing facilities are located at the rear of the arrivals area between WHSmith and Boots.

You are on Lift (Arrivals Gates). Skip to the next section.

Lift (Arrivals Gates)

• The lift is located after exiting the aircraft.
• The floors which are accessible by the lift surveyed are 0, 1.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high contrast.
• The external lift control buttons have tactile markings and a medium colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 142cm x 136cm.
• The internal lift control buttons have tactile markings and a medium colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.

You are on Stairs (Arrivals Gate). Skip to the next section.

Stairs (Arrivals Gate)

• The floors which are accessible by stairs are 0, 1.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 16cm.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Domestic Arrivals Gate 5 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Domestic Arrivals Gate 5 - Left Hand Transfer)

• This toilet is located on Level 0, next to Arrivals Gate 5.
• There is step-free level access into the toilet.
• There is tactile, pictorial, written text, dementia friendly and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens inwards and has a low colour contrast with the surrounding walls.
• The width of the toilet door opening is 83cm.
• The door has a lever twist lock.
• Internally the door has a low colour contrast.
• There is a grab rail on the internal door with a high colour contrast.
• The dimensions of the cubicle are 213cm x 268cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat.
• The lateral transfer space is 146cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high colour contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a medium colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a medium colour contrast with the surrounding walls.
• The toilet seat is 48cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a low colour contrast.
• The toilet roll holder is 117cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 74cm from the floor.
• The wash basin tap type is lever mixer.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a low colour contrast.
• The soap dispenser is 99cm from the floor.
• There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
• The towel dispenser has a high colour contrast.
• The towel dispenser is 102cm from the floor.
• There is a wall mounted hand dryer.
• The hand dryer has a low colour contrast.
• The hand dryer is 100cm from the floor.
• There is a push button emergency alarm.
• There is a full length mirror.
• There is an unobstructed shelf.
• The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a nappy/incontinence items bin, a sanitary bin and a bin with a sensor.
• There are two coat hooks.
• The coat hooks are 109cm and 144cm from the floor.
• There is a high colour contrast between the walls and floor.
• Lighting levels are bright.

You are on Lift (Domestic Arrivals Corridor to Domestic Baggage Claim). Skip to the next section.

Lift (Domestic Arrivals Corridor to Domestic Baggage Claim)

• The lift is located to the right as you exit the arrival corridor.
• The floors which are accessible by the lift surveyed are 0, 1.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high contrast.
• The external lift control buttons have tactile markings and a low colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 187cm.
• The internal dimensions of the lift are 193cm x 333cm.
• The internal lift control buttons have tactile markings and a low colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.

You are on Stairs (Domestic Arrivals Corridor to Domestic Baggage Claim). Skip to the next section.

Stairs (Domestic Arrivals Corridor to Domestic Baggage Claim)

• The floors which are accessible by stairs are 0, 1.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 17cm.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Baggage Claim - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Baggage Claim - Right Hand Transfer)

• This toilet is located to the right, after passing Baggage Reclaim 11.
• There is step-free level access into the toilet.
• There is tactile, pictorial, written text, dementia friendly and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens inwards and has a low colour contrast with the surrounding walls.
• The width of the toilet door opening is 83cm.
• The door has a lever twist lock.
• Internally the door has a low colour contrast.
• There is a grab rail on the internal door with a high colour contrast.
• The dimensions of the cubicle are 215cm x 222cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the seat.
• The lateral transfer space is 148cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high colour contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a medium colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a medium colour contrast with the surrounding walls.
• The toilet seat is 48cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a low colour contrast.
• The toilet roll holder is 118cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 74cm from the floor.
• The wash basin tap type is lever mixer.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a low colour contrast.
• The soap dispenser is 107cm from the floor.
• There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
• The towel dispenser has a high colour contrast.
• The towel dispenser is 105cm from the floor.
• There is a wall mounted hand dryer.
• The hand dryer has a low colour contrast.
• The hand dryer is 101cm from the floor.
• There is a push button emergency alarm.
• There is a full length mirror.
• There is an unobstructed shelf.
• The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a nappy/incontinence items bin, a sanitary bin and a bin with a sensor.
• There are two coat hooks.
• The coat hooks are 109cm and 144cm from the floor.
• There is a high colour contrast between the walls and floor.
• Lighting levels are bright.

You are on Baggage Claim. Skip to the next section.

Baggage Claim

• The most accessible route from Border Control to Baggage Claim has step-free level access and a lift.
• There is clear signage to the baggage claim area.
• There are 1 baggage carousels.
• The baggage carousels are clearly signed.
• Some flooring is shiny .
• Lighting levels are moderate to good.
• There are information screens showing carousel flight assignment.
• There is a member of staff available to assist with retrieving baggage from the carousels.

You are on Ramp / Slope (From Baggage Claim to Arrivals Exit Area). Skip to the next section.

Ramp / Slope (From Baggage Claim to Arrivals Exit Area)

• The ramp is located straight ahead along the corridor after the Baggage Claim area.
• The slight ramp is over 150cm wide, with handrails on both sides.
• Lighting levels are moderate to good.

You are on Lift (From Baggage Claim to Arrivals Exit Area). Skip to the next section.

Lift (From Baggage Claim to Arrivals Exit Area)

• The lift is located after Baggage Reclam.
• The floors which are accessible by the lift surveyed are 1, 2.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high contrast.
• The external lift control buttons have tactile markings and a high colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 137cm.
• The internal dimensions of the lift are 134cm x 168cm.
• The internal lift control buttons have tactile markings and a high colour contrast.
• Some of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a separate door to exit, a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.

You are on Stairs (From Baggage Claim to Arrivals Exit Area). Skip to the next section.

Stairs (From Baggage Claim to Arrivals Exit Area)

• The floors which are accessible by stairs are 1, 2.
• There are 18 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 17cm.
• Lighting levels are moderate to good.

You are on Escalator (From Baggage Claim to Arrivals Exit Area). Skip to the next section.

Escalator (From Baggage Claim to Arrivals Exit Area)

• The escalator is located leading up to the exit.
• The floors which are accessible by escalator are 1, 2.
• The escalator only goes up.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalator are clearly marked.
• Lighting levels are moderate to good.

You are on Arrivals. Skip to the next section.

Arrivals

• There is step-free access throughout.
• Some flooring is shiny .
• Lighting levels are moderate to good.
• Arrivals information boards are available.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the area.
• Dementia friendly signage is not provided.
• There are not audible announcements in this area.
• There is not a hearing assistance system.

You are on Toilet with Adaptations (Arrivals Hall - Between WHSmith and Boots - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Arrivals Hall - Between WHSmith and Boots - Right Hand Transfer)

• This toilet is located at the rear of the arrivals area between WHSmith and Boots.
• There is step-free level access into the toilet.
• There is Makaton signage on or near the door.
• The door to enter opens outwards and has a low colour contrast with the surrounding walls.
• The width of the toilet door opening is 85cm.
• The door has a locking handle (with a RADAR key to access).
• Internally the door has a low colour contrast.
• There is a grab rail on the internal door with a high colour contrast.
• The dimensions of the cubicle are 235cm x 248cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the seat.
• The lateral transfer space is 166cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has varying colour contrasts with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high colour contrast with the surrounding walls.
• The toilet seat is 45cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a low colour contrast.
• The toilet roll holder is 125cm from the floor.
• The wash basin and taps cannot be reached when seated on the toilet.
• The wash basin is 73cm from the floor.
• The wash basin tap type is lever mixer.
• The vertical grab rail is on the left of the wash basin as you look at it.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser has a high colour contrast.
• The soap dispenser is 94cm from the floor.
• There is a wall mounted hand dryer which requires hands to be inserted into the top.
• The hand dryer has a high colour contrast.
• The hand dryer is 91cm from the floor.
• There is a push button emergency alarm.
• There is a mirror.
• There is no shelf.
• The cubicle has a nappy/incontinence items bin.
• There are no coat hooks.
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Exit (South Terminal Arrivals Hall). Skip to the next section.

Exit (South Terminal Arrivals Hall)

• This exit is located after Marks and Spencer.
• There are no help points available.
• There is step-free access via ramp at the exit.
• There are double manual doors which opens away from you.
• The width of the opening is 179cm.
• The doors has a high colour contrast.
• There is a travelator next to the walkway out of the building.
• There is step-free access via ramp after you exit.
• There is a slight ramp over 150cm wide beyond the exit, , with no handrails.

You are on Stairs (Arrivals to Local Buses). Skip to the next section.

Stairs (Arrivals to Local Buses)

• The floors which are accessible by stairs are 2-G.
• There are more than 20 steps, which have some clear markings, with handrails on both sides.
• The handrail is easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 16cm.
• Lighting levels are moderate to good.

You are on Lift (Arrivals to Local Buses). Skip to the next section.

Lift (Arrivals to Local Buses)

• The lift is located to the left after you enter the building.
• The floors which are accessible by the lift surveyed are 2-G.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 105cm.
• The internal dimensions of the lift are 160cm x 140cm.
• The internal lift control buttons have tactile markings and a low colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which are similar in size at the same location.

You are on Related Access Guides (Parking and Pick Up). Skip to the next section.

Related Access Guides (Parking and Pick Up)

• Getting to the South Terminal and Parking link (new tab) - click here.