You are on Getting To The Airport. Skip to the next section.

Getting To The Airport

• The airport is located to the north of Crawley, just off J9 of the M23.
• For more information on getting to London Gatwick Airport by road please click here (opens new tab)
• Bus and coach stops vary in distance from the terminal.
  There is a help point to contact the airport's Special Assistance service who can come and take you into the terminal if needed.
• For more information on Coach and Bus travel to London Gatwick Airport please click here (opens new tab).
• The nearest Railway Station is Gatwick Airport.
• There is step-free access via lift from all platforms directly to the terminal building.
• There is an assisted travel handover process from the train station to the airport. Please contact the Airport Special Assistance Team to make arrangements.
• For more information on Gatwick Airport station please click here (opens new tab).
• For information on getting to the airport via Gatwick Airport railway station.
• To view the web page described above click here (opens in new tab).

You are on Airport Parking Summary. Skip to the next section.

Airport Parking Summary

• The car parks with Blue Badge parking bays are Short Stay, Long Stay, Premium and Valet.
• The car parks with height restrictions are Short Stay, Long Stay, Premium and Valet.
• The car parks with step-free access to the terminal via ramp/slope are Short Stay, Premium and Valet.
• The car parks with pedestrian walkways/crossings and dropped kerbs with tactile paving are Short Stay, Premium and Valet.
• There is a bus service available between the car park and terminal.
• The bus serves the Long Stay Car Park.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There are 2 toilets with adaptations.
• Toilets with adaptations are located on Level 0 and Level 2.
• All toilets with adaptations have a left hand transfer space.
• Step-free male and female toilet facilities are located on Level 0 and Level 2.
• Parent and baby changing facilities are located on Level 0 and Level 2.

You are on Parking (Long Stay). Skip to the next section.

Parking (Long Stay)

• The car park is located to the south-east of the Terminal Building.
• This is an open air car park with a tarmac surface.
• The height of the height restriction barrier is 250cm.
• The car park has a ticket, a push button, an intercom and an automatic number plate recognition barrier control system.
• There are more than 50 designated Blue Badge parking bays available.
• Blue Badge parking is clearly marked.
• The Blue Badge parking bay dimensions are 268cm x 466cm.
• There is a marked zone on both sides but not to the rear.
• There are no help points available.
• There are not parent and child parking bays available.

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• Paying and Booking View
  • Parking is not free for Blue Badge holders.
  • Parking is not free for pick up and drop off.
  • Free pick-up and drop-off is limited to 120 minutes.
  • Clearly presented payment terms signs are provided.
  • Payment signs are located at the entrance to the car park and at the payment machines in the car park.
  • For information about booking airport parking please click here.
  • If parking has not been pre booked payment is due when exiting the car park.
  • Payment is made at the barriers as you exit the car park. Alternatively, you can pay online in advance.
  • Blue Badge holders are exempt from the drop-off charge after registering their vehicles via an NCP account.
• Getting to the Terminal View
  • There is a bus service available that runs between the car park and the terminal.
  • There is step-free access via ramp from the Blue Badge bay to the nearest bus stop .
  • All bus stops are sheltered.
  • All bus stops have seating.
  • The following type of seating is available: perch seating without armrests.
  • The buses will either have a ramp available, a lift available, or will be able to lower to kerb level.
  • There is a designated space available for wheelchair users.
• Exiting the Car Park by Car View
  • The car park has a ticket, a push button, an intercom and an automatic number plate recognition barrier control system at the exit.

You are on Parking (Valet Parking). Skip to the next section.

Parking (Valet Parking)

• The car park is located on Level 2 of the Short Stay Car Park Blue Zone (Arrivals), and Level 2 of the Short Stay Car Park Red Zone (Collection).
• This is a multi storey car park with a concrete surface.
• The height of the height restriction barrier is 200cm.
• The car park has a ticket, an intercom and an automatic number plate recognition barrier control system.
• There is 1 designated Blue Badge parking bay available.
• Blue Badge parking is clearly marked.
• The Blue Badge parking bay dimensions are 261cm x 486cm.
• There is a marked zone on both sides but not to the rear.
• There are low level help points available.
• There are not parent and child parking bays available.

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• Paying and Booking View
  • Parking is not free for Blue Badge holders.
  • Parking is not free for pick up and drop off.
  • Clearly presented payment terms signs are provided.
  • Payment signs are located at the entrance to the car park.
  • For information about booking airport parking please click here.
  • Blue Badge holders are exempt from the drop-off charge after registering their vehicles via an NCP account.
• Getting to the Terminal View
  • The most accessible route from the Blue Badge parking to the terminal building has slight ramps/slopes and bollards.
  • There is a pedestrian crossing between the car park and the terminal.
  • Passengers requiring assistance into the terminal can request it here and a member of the airport assistance team will meet you.
• Exiting the Car Park by Car View
  • The car park has a ticket, a push button, an intercom and an automatic number plate recognition barrier control system at the exit.
  • This area is situated within the Short Stay Car Park. You must ultimately enter and exit this car park via the main barriers into and out of the standard Short Stay Car Park.

You are on Entrance (Valet Reception - Car Collection). Skip to the next section.

Entrance (Valet Reception - Car Collection)

• This entrance is located straight ahead as you exit the Red Zone Lifts on Level 2.
• The approach to the entrance has posts.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There are no help points available.
• There is a single automatic door which opens by sliding.
• The width of the opening is 131cm.
• The door has a low visual contrast.

You are on Counter (Valet Reception - Car Collection). Skip to the next section.

Counter (Valet Reception - Car Collection)

• The counter is located on Level 2 of the Short Stay Car Park Red Zone.
• The counter is approximately 12m from the Red Zone Lifts.
• Clear signage for the counter is visible from the entrance.
• There is step-free level access to the counter.
• The height of the counter is 113cm.
• The lowered section of the counter is at a height of 74cm.
• There is not a clear knee recess beneath the lowered section of the counter.
• The counter has glazed screens which may affect the ability of someone to lip read.
• There is sufficient space to write or sign documents on the counter.
• There is not a hearing assistance system.
• There is no (or very little) background noise.
• Some flooring is shiny.
• Lighting levels are moderate to good.

You are on Parking (Short Stay Premium Parking). Skip to the next section.

Parking (Short Stay Premium Parking)

• The car park is located on Level 2 of the Orange section of the Short Stay Car Park.
• This is a multi storey car park with a concrete surface.
• The height of the height restriction barrier is 200cm.
• The car park has a ticket, a push button, an intercom and an automatic number plate recognition barrier control system.
• There are 8 designated Blue Badge parking bays available.
• Blue Badge parking is clearly marked.
• The Blue Badge parking bay dimensions are 269cm x 478cm.
• There is a marked zone on both sides but not to the rear.
• There are low level help points available.
• There are not parent and child parking bays available.

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• Paying and Booking View
  • Parking is not free for Blue Badge holders.
  • Parking is not free for pick up and drop off.
  • Clearly presented payment terms signs are provided.
  • Payment signs are located at the entrance to the car park, at the payment machines in the car park and at the payment machines in the building.
  • There is not a payment machine at a convenient height for wheelchair users.
  • For information about booking airport parking please click here.
  • If parking has not been pre booked payment is due when exiting the car park.
  • The payment machines are located adjacent to the Terminal Entrance on Level 2, in the Orange and Red Zones.
  • Alternatively, you can pay online in advance, or at the exit barriers.
  • Blue Badge holders are exempt from the drop-off charge after registering their vehicles via an NCP account.
• Getting to the Terminal View
  • The most accessible route from the Blue Badge parking to the terminal building has slight ramps/slopes and bollards.
  • There is a pedestrian crossing between the car park and the terminal.
  • There is not a bus service available that runs between the car park and the terminal.
• Exiting the Car Park by Car View
  • The car park has a ticket, a push button, an intercom and an automatic number plate recognition barrier control system at the exit.
  • This area is situated within the Short Stay Car Park. You must ultimately enter and exit this car park via the main barriers into and out of the standard Short Stay Car Park.

You are on Parking (Short Stay). Skip to the next section.

Parking (Short Stay)

• The car park is located to the east of the South Terminal Building, clearly signed from J9 of the M23.
• This is a multi storey car park with a concrete surface.
• The height of the height restriction barrier is 200cm.
• The car park has a ticket, a push button and an automatic number plate recognition barrier control system.
• There are more than 50 designated Blue Badge parking bays available.
• Blue Badge parking is clearly marked and signposted.
• The Blue Badge parking bay dimensions are 261cm x 486cm.
• There is a marked zone on both sides but not to the rear.
• There are low level help points available.
• There are not parent and child parking bays available.

Collapse all Expand all

• Paying and Booking View
  • Parking is not free for Blue Badge holders.
  • Parking is not free for pick up and drop off.
  • Clearly presented payment terms signs are provided.
  • Payment signs are located at the entrance to the car park, at the payment machines in the car park and at the payment machines in the building.
  • Payment machines are located The payment machines are located adjacent to the Terminal Entrance on Level 2, in the Orange and Red Zones. Alternatively, you can pay online in advance, or at the exit barriers.
  • There is not a payment machine at a convenient height for wheelchair users.
  • For information about booking airport parking please click here.
  • Blue Badge holders are exempt from the drop-off charge after registering their vehicles via an NCP account.
• Getting to the Terminal View
  • The most accessible route from the Blue Badge parking to the terminal building has a lift and slight ramps/slopes.
  • There is a pedestrian crossing between the car park and the terminal.
  • There is not a bus service available that runs between the car park and the terminal.
• Exiting the Car Park by Car View
  • The car park has a ticket, a push button, an intercom and an automatic number plate recognition barrier control system at the exit.

You are on Stairs (Short Stay Car Park). Skip to the next section.

Stairs (Short Stay Car Park)

• The floors which are accessible by stairs are 0, 1, 2, 3, 4, 5.
• There are 16 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 18cm.
• Lighting levels are moderate to good.

You are on Lift (Short Stay Car Park- Red Zone). Skip to the next section.

Lift (Short Stay Car Park- Red Zone)

• The lift is located to the west of the Red Zone.
• The floors which are accessible by the lift surveyed are 0, 1, 2, 3, 4, 5.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high visual contrast.
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 134cm.
• The internal dimensions of the lift are 183cm x 178cm.
• The internal lift control buttons have a low visual contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which are similar in size at the same location.

You are on Ramp / Slope (Short Stay Car Park Orange Zone Lifts to Terminal Building - Level 2). Skip to the next section.

Ramp / Slope (Short Stay Car Park Orange Zone Lifts to Terminal Building - Level 2)

• The ramp is located leading up to the Terminal Level 2 Entrance from the Short Stay Car Park Orange Zone lifts.
• The slight ramp is over 150cm wide, with handrails on both sides.
• Lighting levels are moderate to good.

You are on Lift (Short Stay Car Park - Blue and Orange Zones). Skip to the next section.

Lift (Short Stay Car Park - Blue and Orange Zones)

• The lift is located to the west of the Blue and Orange Zones.
• The floors which are accessible by the lift surveyed are 0, 1, 2, 3, 4, 5.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high visual contrast.
• The external lift control buttons have a high visual contrast and tactile markings.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 137cm.
• The internal dimensions of the lift are 169cm x 192cm.
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which are similar in size at the same location.

You are on Ramp / Slope (Short Stay Car Park Blue and Red Zone Lifts to Terminal - Level 2). Skip to the next section.

Ramp / Slope (Short Stay Car Park Blue and Red Zone Lifts to Terminal - Level 2)

• The ramp is located leading up to the Terminal Level 2 Entrance from the Blue and Red Zones of the Short Stay Car Park.
• The slight ramp is over 150cm wide, with handrails on both sides.
• Lighting levels are moderate to good.

You are on Pick up and Drop Off Points (Level 0). Skip to the next section.

Pick up and Drop Off Points (Level 0)

• There are clearly marked accessible pick up and drop off points available.
• There are clearly marked pick up and drop off points available.
• The drop-off point is located on Level 0, to the east of the terminal building.
• The drop-off point is limited to 30 minutes for £6 up to 10 minutes, £1 per minute thereafter. £26 for over 20 minutes.
• The most accessible route from the drop-off point to the terminal has a lift, slight ramps/slopes and bollards.
• The pick up point is located on Level 0 of the Short Stay Car Park Orange Zone.
• The most accessible route from the arrivals area to the pick-up point has a lift, steep slopes/ramps and bollards.
• The Accessible Drop-Off/Pick Up point is located to the left of the Standard Drop-Off Zone, where the coach stops are. There is step-free level access from here to the Special Assistance Reception, and step-free level access (via lift) to the Terminal on Level 2. Use of this Drop-Off point is free for Blue Badge holders, however you must contact the airport in advance to give your registration and avoid being given a Parking Charge Notice.

You are on Ramp / Slope (From Standard Pick-Up Point to Standard Drop-Off Point). Skip to the next section.

Ramp / Slope (From Standard Pick-Up Point to Standard Drop-Off Point)

• The ramp is located between the standard pick-up point and the standard drop-off point.
• The ramp is used to access the standard pick-up point from the standard drop-off point (in turn accessed via another ramp from the Terminal).
• The steep ramp is between 75cm and 150cm wide, with a handrail that switches sides.
• Lighting levels are low.
• Handrails are intermittent and do not cover the ramp's full length.

You are on Ramp / Slope (From Standard Drop-Off Point to Terminal). Skip to the next section.

Ramp / Slope (From Standard Drop-Off Point to Terminal)

• The ramp is located next to the standard dop-off point, leading up to Level 0 of the Terminal.
• The ramp is used to access the Terminal from the standard drop-off point.
• The slight ramp is between 75cm and 150cm wide, with a handrail on the right going up.
• Lighting levels are low.

You are on Toilet with Adaptations (Level 0 - Pick Up and Drop Off Area - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level 0 - Pick Up and Drop Off Area - Left Hand Transfer)

• This toilet is located near the Pick Up and Drop Off Area.
• There is step-free level access into the toilet.
• There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens outwards and has a low visual contrast with the surrounding walls.
• The width of the toilet door opening is 83cm.
• The door has a lever twist lock.
• Internally the door has a low visual contrast.
• There is a grab rail on the internal door with a medium visual contrast.
• The dimensions of the cubicle are 180cm x 230cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat.
• The lateral transfer space is 110cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high visual contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high visual contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high visual contrast with the surrounding walls.
• The toilet seat is 43cm from the floor.
• The toilet seat has a low visual contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a low visual contrast.
• The toilet roll holder is 120cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 73cm from the floor.
• The wash basin tap type is lever mixer.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high visual contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser has a low visual contrast.
• The soap dispenser is 100cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a low visual contrast.
• The hand dryer is 94cm from the floor.
• There is a push button emergency alarm.
• There is a full length mirror.
• There is an unobstructed shelf.
• The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a nappy/incontinence items bin.
• There are no coat hooks.
• There is a medium visual contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Entrance (Level 0 - Special Assistance Reception). Skip to the next section.

Entrance (Level 0 - Special Assistance Reception)

• This entrance is located immediately to the right from the PRM Drop-Off Point.
• The approach to the entrance has posts.
• There is step-free level access at the entrance.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There are nearby staff available to assist, and a help point outside of reception opening hours.
• There are double automatic doors which open towards you.
• The push pad for the automatic doors is at a height of 105cm.
• The width of the opening is 163cm.
• The doors have a medium visual contrast.

You are on Special Assistance (Level 0). Skip to the next section.

Special Assistance (Level 0)

• The passenger services counter is located to the right of the PRM drop-off point.
• The passenger services counter is approximately 23m from the PRM Drop-Off Point.
• The counter is clearly visible from the entrance.
• There is step-free level access to the counter.
• The counter is staffed.
• The height of the counter is 120cm.
• There is sufficient space to write or sign documents on the counter.
• There is not a hearing assistance system.
• There is no (or very little) background noise.
• Some flooring is shiny.
• Lighting levels are moderate to good.
• There is step-free level access in this area.
• There is designated seating available for people who require assistance.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are fixed chairs with armrests available in this area.

You are on Lift (Level 0 to the Terminal Building). Skip to the next section.

Lift (Level 0 to the Terminal Building)

• The lift is located outside the terminal, next to the Accessible Drop-Off.
• The floors which are accessible by the lift surveyed are 0, 2.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a low visual contrast.
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 179cm.
• The internal dimensions of the lift are 233cm x 273cm.
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which are similar in size at the same location.

You are on Escalator (Level 0 to the Terminal Building). Skip to the next section.

Escalator (Level 0 to the Terminal Building)

• The escalator is located to the left and to the right as you approach the terminal on Level 0.
• The floors which are accessible by escalator are 0, 2.
• Escalators only go up.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalator are clearly marked.
• Lighting levels are varied.

You are on Toilet with Adaptations (Level 2 - Departures and Arrivals Terminal Building - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level 2 - Departures and Arrivals Terminal Building - Left Hand Transfer)

• This toilet is located on the outside of the terminal building.
• There is step-free level access into the toilet.
• There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens outwards and has a low visual contrast with the surrounding walls.
• The width of the toilet door opening is 83cm.
• The door has a lever twist lock.
• Internally the door has a low visual contrast.
• There is a grab rail on the internal door with a medium visual contrast.
• The dimensions of the cubicle are 180cm x 230cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat.
• The lateral transfer space is 110cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high visual contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high visual contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high visual contrast with the surrounding walls.
• The toilet seat is 43cm from the floor.
• The toilet seat has a low visual contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a low visual contrast.
• The toilet roll holder is 120cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 73cm from the floor.
• The wash basin tap type is lever mixer.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high visual contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser has a low visual contrast.
• The soap dispenser is 100cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a low visual contrast.
• The hand dryer is 94cm from the floor.
• There is a push button emergency alarm.
• There is a full length mirror.
• There is an unobstructed shelf.
• The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a nappy/incontinence items bin.
• There are no coat hooks.
• There is a medium visual contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• South Terminal - Meeting Arriving Passengers link (new tab) - click here.
• South Terminal - Domestic Arrivals link (new tab) - click here.
• South Terminal - Departures Check In link (new tab) - click here.
• South Terminal - International Arrivals Gates 1-5, Border Control, Baggage Reclaim and Arrivals link (new tab) - click here.
• South Terminal - International Arrivals Gates 10-28, Border Control, Baggage Reclaim and Arrivals link (new tab) - click here.
• South Terminal - International Arrivals Gates 31-38 - Border Control, Baggage Reclaim and Arrivals link (new tab) - click here.
• South Terminal - International Arrivals Coaching, Border Control, Baggage Reclaim and Arrivals link (new tab) - click here.