You are on London Gatwick - Special Assistance. Skip to the next section.

London Gatwick - Special Assistance

• The Special Assistance service provides support for passengers travelling through the Airport.
• Special Assistance can be booked via your airline or travel agent.
• For more information about London Gatwick Airport Special Assistance please click here (opens in new tab).

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• Getting to the South Terminal and Parking link (new tab) - click here.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There are 3 toilets with adaptations.
• The toilet with adaptations is located at the rear of the arrivals area between WHSmith and Boots.
• The transfer space within the toilets with adaptations varies between left and right.
• Step-free male and female toilet facilities are located at the rear of the arrivals area between WHSmith and Boots.
• Parent and baby changing facilities are located at the rear of the arrivals area between WHSmith and Boots.

You are on Entrance (Departures Check In - Left - Level 2). Skip to the next section.

Entrance (Departures Check In - Left - Level 2)

• This entrance is located to the left as you face the building.
• There is a travelator next to the walkway leading to the entrance and seating available.
• There is step-free access via ramp at the entrance.
• The slight ramp is over 150cm wide, with handrails on both sides.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There are low level help points available.
• There are double automatic doors which open away from you.
• The width of the opening is 176cm.
• The doors have a medium colour contrast.

You are on Entrance (Meeting Arriving Passengers and Departures Check In - Right - Level 2). Skip to the next section.

Entrance (Meeting Arriving Passengers and Departures Check In - Right - Level 2)

• This entrance is located opposite the short stay car parking and to the left after you exit the lift.
• There is a travelator next to the walkway leading to the entrance.
• There is step-free level access at the entrance.
• The slight slope is over 150cm wide, with no handrails.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There are no help points available.
• There are double automatic doors which opens away from you.
• The width of the opening is 176cm.

You are on Stairs (Local Buses to Arrivals). Skip to the next section.

Stairs (Local Buses to Arrivals)

• The floors which are accessible by stairs are G-2.
• There are more than 20 steps, which have some clear markings, with handrails on both sides.
• The handrail is easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 16cm.
• Lighting levels are moderate to good.

You are on Lift (Local Buses to Arrivals). Skip to the next section.

Lift (Local Buses to Arrivals)

• The lift is located to the left after you enter the building.
• The floors which are accessible by the lift surveyed are G-2.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 105cm.
• The internal dimensions of the lift are 160cm x 140cm.
• The internal lift control buttons have tactile markings and a low colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which are similar in size at the same location.

You are on Arrivals. Skip to the next section.

Arrivals

• There is step-free access throughout.
• Some flooring is shiny .
• Lighting levels are moderate to good.
• Arrivals information boards are available.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the area.
• Dementia friendly signage is not provided.
• There are not audible announcements in this area.
• There is not a hearing assistance system.

You are on Toilet with Adaptations (Arrivals Hall - Between WHSmith and Boots - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Arrivals Hall - Between WHSmith and Boots - Right Hand Transfer)

• This toilet is located at the rear of the arrivals area between WHSmith and Boots.
• There is step-free level access into the toilet.
• There is Makaton signage on or near the door.
• The door to enter opens outwards and has a low colour contrast with the surrounding walls.
• The width of the toilet door opening is 85cm.
• The door has a locking handle (with a RADAR key to access).
• Internally the door has a low colour contrast.
• There is a grab rail on the internal door with a high colour contrast.
• The dimensions of the cubicle are 235cm x 248cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the seat.
• The lateral transfer space is 166cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has varying colour contrasts with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high colour contrast with the surrounding walls.
• The toilet seat is 45cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a low colour contrast.
• The toilet roll holder is 125cm from the floor.
• The wash basin and taps cannot be reached when seated on the toilet.
• The wash basin is 73cm from the floor.
• The wash basin tap type is lever mixer.
• The vertical grab rail is on the left of the wash basin as you look at it.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser has a high colour contrast.
• The soap dispenser is 94cm from the floor.
• There is a wall mounted hand dryer which requires hands to be inserted into the top.
• The hand dryer has a high colour contrast.
• The hand dryer is 91cm from the floor.
• There is a push button emergency alarm.
• There is a mirror.
• There is no shelf.
• The cubicle has a nappy/incontinence items bin.
• There are no coat hooks.
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.