You are on Ambulift. Skip to the next section.

Ambulift

• The clear door width of the platform lift used to access the Ambulift is 95cm.
• The dimensions of the platform lift used to access the Ambulift are 153cm x 133cm.
• There are separate entry and exit doors in the lift.
• There is seating available in the Ambulift.
• There are a mixture of chairs with and without armrests available in the Ambulift.
• Seats in the vehicle are reconfigured as required, by the accompanying Special Assistance team members, to allow access to tie-down points if required.

You are on Entrance (Coaching Gates). Skip to the next section.

Entrance (Coaching Gates)

• This entrance is located directly in front of Border Control.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There are no help points available.
• There are double automatic doors which open by sliding.
• The width of the opening is 206cm.
• The doors have a medium colour contrast.

You are on Steps (Coaching Gates to Border Control). Skip to the next section.

Steps (Coaching Gates to Border Control)

• The steps are located leading up from the Coaching Gate arrivals to Border Control.
• There are 9 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the highest step is 10cm.
• Lighting levels are moderate to good.

You are on Lift (Access to Border Control Hall From All Gates). Skip to the next section.

Lift (Access to Border Control Hall From All Gates)

• The lift is located behind the Border Control Hall.
• This lift is a platform lift.
• The floors which are accessible by the lift surveyed are 1, 2.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a low contrast.
• The external lift control buttons have a high colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 88cm.
• The internal dimensions of the lift are 101cm x 149cm.
• The internal lift control buttons have tactile markings, Braille markings and a high colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a separate door to exit, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are low.
• The lift also services the Coaching Gate Arrivals.

You are on Border Control. Skip to the next section.

Border Control

• The route to Border Control has step-free level access and a lift.
• There is clear signage to Border Control.
• There is a member of staff available to provide assistance at border control.
• There is step-free level access to the border control desks.
• There is clear directional signage for the lanes to the border control desks.
• The minimum width of the queuing lane is 155cm.
• There is a designated lane available for passengers requiring assistance.
• Desk 28 is designated for passengers requiring assistance.
• The height of the designated desk is 121cm.
• The height of the border control desk is 128cm.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system could not be tested at the time of the survey.
• The hearing assistance systems are located at desks 16 and 28.
• There is a designated lane for passengers requiring assistance (e.g. Passengers with Reduced Mobility). Passengers who require the use of a hearing loop are advised to use the assistance lane, to guarantee going to a desk which has one.
• There is step-free level access to the E Gates.
• There is clear directional signage for the lanes to the E Gates.
• The minimum width of the queuing lane is 155cm.
• The width of the E Gate opening is 67cm.
• The height of the passport reader is 110cm.
• There is no designated E gate for passengers with reduced mobility, they are advised to use the assistance lane/desk.

You are on Changing Places (Before Border Control). Skip to the next section.

Changing Places (Before Border Control)

• This Changing Places facility is located before Border Control, to the right as you approach from gates 31-38, and to the left as you approach from gates 1-5 and 10-28.
  This is the last opportunity to use a Changing Places facility before leaving the airport.
  Once you have passed through Border Control and into baggage reclaim you cannot return and there are no facilities beyond this point.
• The facility is additional to standard and accessible toilets, and is located close to other managed facilities.
• There is step-free level access into the facility.
• This is the last opportunity to use a Changing Places facility before leaving the airport. Once you have passed through baggage reclaim you cannot return and there are no facilities in the arrivals hall.
• There is tactile, pictorial, written text and dementia friendly signage on or near the door.
• The door to enter opens outwards and has a low colour contrast with the surrounding walls.
• The width of the door opening is 98cm.
• The door has a locking handle.
• Internally the door has a low colour contrast.
• There is a grab rail on the internal door with a high colour contrast.
• The dimensions of the facility are 300cm x 402cm.
• The ceiling height is at a minimum height of 2.4m and there is a clear 200cm x 180cm manoeuvring space in the facility.
• The facility has a non-slip floor.
• There are lateral transfer spaces on both sides of the seat.
• The transfer space on the left as you face the toilet is 182cm (5ft 12in).
• The transfer space on the right as you face the toilet is 76cm (2ft 6in).
• There is an elbow pad flush on the transfer side.
• There are vertical grab rails on both sides of the toilet.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There are dropdown rails on both sides of the toilet.
• The dropdown rails have a high colour contrast with the surrounding walls.
• The toilet seat is 50cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet does not have a padded backrest.
• The toilet roll holder is located on the dropdown rail.
• The toilet roll holder is 60cm from the floor.
• The length of the facility changing bench is 90cm.
• The facility changing bench is wall mounted and height-adjustable.
• The changing places hoist is powered overhead and covers all areas in the cubicle.
• There is a detachable shower head.
• There is no shower seat.
• There are no rails for the shower.
• A privacy screen is available.
• The type of wash basin is adjustable.
• The wash basin tap type is lever mixer.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser is 84cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer is 98cm from the floor.
• Wide tear off paper roll is available.
• The height of the wide paper roll dispenser is 143cm.
• There is a push button emergency alarm.
• There is a mirror.
• There is no shelf.
• The cubicle has a nappy/incontinence items bin and a sanitary bin.
• There are two coat hooks.
• The coat hooks are 108cm and 142cm from the floor.
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Border Control - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Border Control - Left Hand Transfer)

• This toilet is located to the left as you enter the Border Control hall.
• There is step-free level access into the toilet.
• There is tactile, pictorial, written text, dementia friendly and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens inwards and has a high colour contrast with the surrounding walls.
• The width of the toilet door opening is 82cm.
• The door has a lever twist lock.
• Internally the door has a high colour contrast.
• There is a grab rail on the internal door with a high colour contrast.
• The dimensions of the cubicle are 149cm x 323cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the left of the seat.
• The lateral transfer space is 81cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a medium colour contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a medium colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a medium colour contrast with the surrounding walls.
• The toilet seat is 48cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high colour contrast.
• The toilet roll holder is 109cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 74cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a medium colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a high colour contrast.
• The soap dispenser is 99cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a high colour contrast.
• The hand dryer is 105cm from the floor.
• There is a push button emergency alarm.
• There is a mirror.
• There is an unobstructed shelf.
• The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a nappy/incontinence items bin and a sanitary bin.
• There are no coat hooks.
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Lift (From Border Control to Baggage Claim). Skip to the next section.

Lift (From Border Control to Baggage Claim)

• The lift is located to the rear of the Border Control gates.
• The floors which are accessible by the lift surveyed are 0, 1.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high contrast.
• The external lift control buttons have tactile markings and a medium colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 180cm.
• The internal dimensions of the lift are 172cm x 360cm.
• The internal lift control buttons have tactile markings and a medium colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a separate door to exit, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
• Lighting levels are moderate to good.
• There are other lifts which are similar in size at the same location.

You are on Escalator (From Border Control to Baggage Claim). Skip to the next section.

Escalator (From Border Control to Baggage Claim)

• The escalator is located to the left after Border Control.
• The floors which are accessible by escalator are 0, 1.
• Escalators only go up.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalator are clearly marked.
• Lighting levels are moderate to good.

You are on Stairs (From Border Control to Baggage Claim). Skip to the next section.

Stairs (From Border Control to Baggage Claim)

• The floors which are accessible by stairs are 0, 1.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 18cm.
• Lighting levels are moderate to good.

You are on Baggage Claim. Skip to the next section.

Baggage Claim

• The most accessible route from Border Control to Baggage Claim has step-free level access and a lift.
• There is clear signage to the baggage claim area.
• There are 9 baggage carousels.
• The baggage carousels are clearly signed.
• Some flooring is shiny .
• Lighting levels are moderate to good.
• There are information screens showing carousel flight assignment.
• There is a member of staff available to assist with retrieving baggage from the carousels.

You are on Toilet with Adaptations (Baggage Claim - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Baggage Claim - Right Hand Transfer)

• This toilet is located to the right as you enter Baggage Claim.
• There is step-free level access into the toilet.
• There is Braille, tactile, pictorial, written text, dementia friendly and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens outwards and has a low colour contrast with the surrounding walls.
• The width of the toilet door opening is 85cm.
• The door has a lever twist lock.
• Internally the door has a low colour contrast.
• There is a grab rail on the internal door with a high colour contrast.
• The dimensions of the cubicle are 219cm x 219cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat.
• The lateral transfer space is 155cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high colour contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high colour contrast with the surrounding walls.
• The toilet seat is 48cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a low colour contrast.
• The toilet roll holder is 106cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 74cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser has a low colour contrast.
• The soap dispenser is 103cm from the floor.
• There is a wall mounted towel dispenser which can be reached when seated on the toilet.
• The towel dispenser has a low colour contrast.
• The towel dispenser is 112cm from the floor.
• There is a wall mounted hand dryer.
• The hand dryer has a low colour contrast.
• The hand dryer is 95cm from the floor.
• There is a push button emergency alarm.
• There is a full length mirror.
• There is an unobstructed shelf.
• The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a nappy/incontinence items bin and a sanitary bin.
• There are two coat hooks.
• The coat hooks are 144cm and 110cm from the floor.
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.
• There are 3 toilets with adaptations in this area. 1 is located just outside the male toilets, 1 just outside the female toilets, and 1 stands alone. The transfer space varies between left and right.

You are on Arrivals. Skip to the next section.

Arrivals

• There is step-free access throughout.
• Some flooring is shiny .
• Lighting levels are moderate to good.
• Arrivals information boards are available.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the area.
• Dementia friendly signage is not provided.
• There are not audible announcements in this area.
• There is not a hearing assistance system.

You are on Toilet with Adaptations (Arrivals Hall - Between WHSmith and Boots - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Arrivals Hall - Between WHSmith and Boots - Right Hand Transfer)

• This toilet is located at the rear of the arrivals area between WHSmith and Boots.
• There is step-free level access into the toilet.
• There is Makaton signage on or near the door.
• The door to enter opens outwards and has a low colour contrast with the surrounding walls.
• The width of the toilet door opening is 85cm.
• The door has a locking handle (with a RADAR key to access).
• Internally the door has a low colour contrast.
• There is a grab rail on the internal door with a high colour contrast.
• The dimensions of the cubicle are 235cm x 248cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the seat.
• The lateral transfer space is 166cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has varying colour contrasts with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high colour contrast with the surrounding walls.
• The toilet seat is 45cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a low colour contrast.
• The toilet roll holder is 125cm from the floor.
• The wash basin and taps cannot be reached when seated on the toilet.
• The wash basin is 73cm from the floor.
• The wash basin tap type is lever mixer.
• The vertical grab rail is on the left of the wash basin as you look at it.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser has a high colour contrast.
• The soap dispenser is 94cm from the floor.
• There is a wall mounted hand dryer which requires hands to be inserted into the top.
• The hand dryer has a high colour contrast.
• The hand dryer is 91cm from the floor.
• There is a push button emergency alarm.
• There is a mirror.
• There is no shelf.
• The cubicle has a nappy/incontinence items bin.
• There are no coat hooks.
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Stairs (Arrivals to Local Buses). Skip to the next section.

Stairs (Arrivals to Local Buses)

• The floors which are accessible by stairs are 2-G.
• There are more than 20 steps, which have some clear markings, with handrails on both sides.
• The handrail is easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 16cm.
• Lighting levels are moderate to good.

You are on Lift (Arrivals to Local Buses). Skip to the next section.

Lift (Arrivals to Local Buses)

• The lift is located to the left after you enter the building.
• The floors which are accessible by the lift surveyed are 2-G.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 105cm.
• The internal dimensions of the lift are 160cm x 140cm.
• The internal lift control buttons have tactile markings and a low colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which are similar in size at the same location.

You are on Exit (South Terminal Arrivals Hall). Skip to the next section.

Exit (South Terminal Arrivals Hall)

• This exit is located after Marks and Spencer.
• There are no help points available.
• There is step-free access via ramp at the exit.
• There are double manual doors which opens away from you.
• The width of the opening is 179cm.
• The doors has a high colour contrast.
• There is a travelator next to the walkway out of the building.
• There is step-free access via ramp after you exit.
• There is a slight ramp over 150cm wide beyond the exit, , with no handrails.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• Getting to the South Terminal and Parking link (new tab) - click here.