You are on Related Access Guides (Getting to the Airport and Parking). Skip to the next section.

Related Access Guides (Getting to the Airport and Parking)

• Getting to the South Terminal and Parking link (new tab) - click here.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There are 5 toilets with adaptations.
• Toilets with adaptations are located at either end of the rear of the Check-In Area, as well as to the far north of the Level 3 corridor, opposite Wetherspoons.
• The transfer space within the toilets with adaptations varies between left and right.
• Step-free male and female toilet facilities are located at either end of the rear of the Check-In Area, as well as to the far north of the Level 3 corridor, opposite Wetherspoons.
• Step-free standard toilets which include facilities for ambulant disabled people are located at either end of the rear of the Check-In Area, as well as to the far north of the Level 3 corridor, opposite Wetherspoons.
• Parent and baby changing facilities are located next to each accessible toilet.

You are on Entrance (Meeting Arriving Passengers and Departures Check In - Right - Level 2). Skip to the next section.

Entrance (Meeting Arriving Passengers and Departures Check In - Right - Level 2)

• This entrance is located to the right as you face the terminal.
• There is a travelator next to the walkway leading to the entrance.
• There is step-free level access at the entrance.
• The slight slope is over 150cm wide, with no handrails.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There are help points at the entrance to the footbridge.
• There are double automatic doors which opens away from you.
• The width of the opening is 176cm.

You are on Entrance (Departures Check In - Left - Level 2). Skip to the next section.

Entrance (Departures Check In - Left - Level 2)

• This entrance is located to the left as you face the building.
• There is a travelator next to the walkway leading to the entrance and seating available.
• There is step-free access via ramp at the entrance.
• The slight ramp is over 150cm wide, with handrails on both sides.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There are low level help points available.
• There are double automatic doors which open away from you.
• The width of the opening is 176cm.
• The doors have a medium colour contrast.

You are on Check-In Area. Skip to the next section.

Check-In Area

• There is step-free level access in this area.
• Clear directional signage is provided in this area.
• Dementia friendly signage is provided.
• There are no departures or arrivals information boards available.
• All of the directional display screens can be used to provide disruption related information.
• There are audible announcements for flight information in this area.
• There is not a hearing assistance system.
• There is background noise.
• Some flooring is shiny .
• There is a low colour contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Check-In Desks (Zone A, F and H). Skip to the next section.

Check-In Desks (Zone A, F and H)

• The check-in desks are located ahead as you enter.
• There is step-free level access to the check-in desks.
• The height of the check-in desk is 105cm.
• There is not a hearing assistance system.
• There is a member of staff available to assist with bags at the check-in desk.
• The oversize baggage check-in is located There are 3 oversize baggage drop areas located at the rear of Check In.
• The oversize baggage check-in is staffed.

You are on Check-In Desks (Zone D, E, J and K). Skip to the next section.

Check-In Desks (Zone D, E, J and K)

• The check-in desks are located ahead as you enter from the Level 2 Left Entrance.
• There is step-free level access to the check-in desks.
• The height of the check-in desk is 124cm.
• There is not a hearing assistance system.
• There is a member of staff available to assist with bags at the check-in desk.
• The oversize baggage check-in is located There are 3 oversize baggage drop areas located at the rear of Check In.
• The oversize baggage check-in is staffed.

You are on Self-Service Check-In (Zone E). Skip to the next section.

Self-Service Check-In (Zone E)

• The self-service check-in is located in Zone E.
• There is step-free level access to the self-service check-in.
• The kiosk touchscreen is between the heights of 95cm and 121cm.
• There is not a height adjustable touchscreen available.
• The height of the document scanner at the kiosk is 79cm.
• The height of the baggage tag printer at the kiosk is 59cm.
• The height of the boarding pass printer at the kiosk is 59cm.
• There is not a hearing assistance system.
• There is a member of staff available to assist at the self-service check-in area.
• The oversize baggage check-in is located There are 3 oversize baggage drop areas located at the rear of Check In.
• The oversize baggage check-in is staffed.

You are on Self-Service Check-In (Zone G and H). Skip to the next section.

Self-Service Check-In (Zone G and H)

• The self-service check-in is located in Zone G and H.
• There is step-free level access to the self-service check-in.
• The kiosk touchscreen is between the heights of 98cm and 121cm.
• There is not a height adjustable touchscreen available.
• The height of the document scanner at the kiosk is 75cm.
• The height of the baggage tag printer at the kiosk is 58cm.
• The height of the boarding pass printer at the kiosk is 58cm.
• There is not a hearing assistance system.
• There is a member of staff available to assist at the self-service check-in area.
• The oversize baggage check-in is located There are 3 oversize baggage drop areas located at the rear of Check In.
• The oversize baggage check-in is staffed.

You are on Counter (Service Centre - Sky Break). Skip to the next section.

Counter (Service Centre - Sky Break)

• The counter is located to the left as you enter from the Level 2 Left Entrance.
• The counter is approximately 24m from the Level 2 Left Entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free level access to the counter.
• The height of the counter is 97cm.
• The counter has televisions which may affect the ability of someone to lip read.
• There is sufficient space to write or sign documents on the counter.
• There is not a hearing assistance system.
• There is background noise.
• Some flooring is shiny .
• Lighting levels are moderate to good.
• Staff at this counter provide passenger services and support. For more information, please visit the Sky Break website (https://www.skybreak.co.uk/).

You are on Toilet with Adaptations (Departures Check In - Level 2 - between WHSmith and Boot - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Departures Check In - Level 2 - between WHSmith and Boot - Left Hand Transfer)

• This toilet is located between WHSmith and Boots.
• There is step-free level access into the toilet.
• There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens outwards and has a high colour contrast with the surrounding walls.
• The width of the toilet door opening is 85cm.
• The door has a locking handle.
• Internally the door has a low colour contrast.
• There is a grab rail on the internal door with a high colour contrast.
• The dimensions of the cubicle are 235cm x 246cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat.
• The lateral transfer space is 167cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high colour contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high colour contrast with the surrounding walls.
• The toilet seat is 47cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a medium colour contrast.
• The toilet roll holder is 126cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 74cm from the floor.
• The wash basin tap type is lever.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser has a high colour contrast.
• The soap dispenser is 99cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer which requires hands to be inserted into the top.
• The hand dryer has a high colour contrast.
• The hand dryer is 86cm from the floor.
• There is a push button emergency alarm.
• There is a mirror.
• There is no shelf.
• The cubicle has a sanitary bin.
• There are no coat hooks.
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.
• There are three accessible toilets and one parent and baby room here. Two of the accessible toilets are left hand transfer; the other is right hand transfer. The right hand transfer facility has identical specifications, but in reverse where applicable.

You are on Toilet with Adaptations (Departures Check In - Level 2 - rear of the British Airways Check In Area - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Departures Check In - Level 2 - rear of the British Airways Check In Area - Right Hand Transfer)

• This toilet is located at the rear left of the Check In Area, near British Airways.
• There is step-free level access into the toilet.
• There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens inwards and has a low colour contrast with the surrounding walls.
• The width of the toilet door opening is 83cm.
• The door has a lever twist lock.
• Internally the door has a low colour contrast.
• There is a grab rail on the internal door with a high colour contrast.
• The dimensions of the cubicle are 173cm x 194cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the seat.
• The lateral transfer space is 100cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high colour contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high colour contrast with the surrounding walls.
• The toilet seat is 47cm from the floor.
• The toilet seat has a low colour contrast.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a low colour contrast.
• The toilet roll holder is 120cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 74cm from the floor.
• The wash basin tap type is lever mixer.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rail has a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser has a low colour contrast.
• The soap dispenser is 94cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a low colour contrast.
• The hand dryer is 88cm from the floor.
• There is a push button emergency alarm.
• There is a full length mirror.
• There is a shelf, however there is an obstruction in front of it.
• The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a nappy/incontinence items bin.
• There are two coat hooks.
• The coat hooks are 110cm and 178cm from the floor.
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Lift (Priority Lift). Skip to the next section.

Lift (Priority Lift)

• The lift is located to the rear of the check-in area.
• The floors which are accessible by the lift surveyed are 2, 3.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high contrast.
• The external lift control buttons have a low colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 106cm.
• The internal dimensions of the lift are 103cm x 225cm.
• The internal lift control buttons have tactile markings.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.

You are on Lift (Check In area - Rear Right). Skip to the next section.

Lift (Check In area - Rear Right)

• The lift is located to the rear right of the check-in area.
• The floors which are accessible by the lift surveyed are 2,3.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high contrast.
• The external lift control buttons have tactile markings and a medium colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 89cm.
• The internal dimensions of the lift are 94cm x 170cm.
• The internal lift control buttons have tactile markings and a medium colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which vary in size at the same location.
• Only Levels 0, 2 and 3 are accessible to members of the public. All other levels are staff only.

You are on Stairs (Rear Left). Skip to the next section.

Stairs (Rear Left)

• The floors which are accessible by stairs are 2, 3.
• There are more than 20 steps, which are unmarked, with handrails on both sides.
• The handrails are not easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 16cm.
• Lighting levels are moderate to good.

You are on Stairs (near Arrivals). Skip to the next section.

Stairs (near Arrivals)

• The floors which are accessible by stairs are 2, 3.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 18cm.
• Lighting levels are moderate to good.

You are on Escalator. Skip to the next section.

Escalator

• The escalator is located to the rear of the check-in area.
• The floors which are accessible by escalator are 2, 3.
• Escalators only go up.
• The escalator steps have some clear markings.
• The foot (bottom) and head (top) of the escalator are clearly marked.
• Lighting levels are moderate to good.

You are on Special Assistance (Level 3). Skip to the next section.

Special Assistance (Level 3)

• The passenger services counter is located on Level 3, immediately to the left as you exit the Priority Lift.
• Clear signage for the counter is not visible from the lift.
• There is step-free level access via lift to the counter.
• The counter is staffed.
• The height of the counter is 82cm.
• There is not sufficient space to write or sign documents on the counter.
• The airport can help with passengers with hearing, mobility, and visual impairments.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise.
• Some flooring is shiny.
• Lighting levels are moderate to good.

You are on Room (Level 3 - Chapel and Prayer Room). Skip to the next section.

Room (Level 3 - Chapel and Prayer Room)

• The room is located on Level 3, to the rear right of the check-in area.
• The room is clearly signed.
• There is step-free level access into the room.
• The door to enter opens outwards automatically via a push plate and has a medium colour contrast with the surrounding walls.
• The width of the door opening is 79cm.
• There is step-free level access in the room.
• There is space for a wheelchair user to manoeuvre within the room (150cm x 150cm).
• There are chairs without armrests available in this area.
• There is space for an assistance dog to rest in the seating area.
• There is not a hearing assistance system.
• There is a speaker system in this room.
• There is no (or very little) background noise.
• Lighting levels are moderate to good.
• The space is divided into two areas - a Chapel used mainly for Christian worship, and an Islamic prayer space. Wudu washing facilities are available for the Islamic prayer space. The push button to operate the automatic door is 93cm high.

You are on Seating Area (Level 3). Skip to the next section.

Seating Area (Level 3)

• The seating area is located on Level 3 of the check in area.
• There is step-free level access in this area.
• There is not designated seating available for people who require assistance.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are fixed chairs with armrests, fixed chairs without armrests, bench seats, high stools and high tables available in this area.
• The tables are not suitable for wheelchair users (between 70cm - 80cm and free from obstruction).
• Some flooring is shiny .
• There may be background noise.
• There is not a hearing assistance system.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Departures Check In Level 3 - Opposite Wetherspoons - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Departures Check In Level 3 - Opposite Wetherspoons - Right Hand Transfer)

• This toilet is located on Level 3 of the check-in area, opposite Wetherspoons.
• There is step-free level access via lift into the toilet.
• There is tactile, pictorial, written text, dementia friendly and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens inwards automatically via a push plate and has a low colour contrast with the surrounding walls.
• The width of the toilet door opening is 85cm.
• The door has a lever twist lock.
• Internally the door has a high colour contrast.
• There is not a grab rail on the internal door .
• The dimensions of the cubicle are 174cm x 293cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the seat.
• The lateral transfer space is 107cm (from the side of the toilet pan to the wall).
• There is a lever flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high colour contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high colour contrast with the surrounding walls.
• The toilet seat is 48cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet does not have a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high colour contrast.
• The toilet roll holder is 91cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 73cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser has a high colour contrast.
• The soap dispenser is 100cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a high colour contrast.
• The hand dryer is 77cm from the floor.
• There is a push button emergency alarm.
• There is a full length mirror.
• There is no shelf.
• The cubicle has a nappy/incontinence items bin and a sanitary bin.
• There are no coat hooks.
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.
• The push pad on the automatic door is at a height of 115cm both to enter and exit the facility.

You are on Security (Level 3). Skip to the next section.

Security (Level 3)

• The gate opening width is 52cm.
• The scanners are fixed.
• The height of the fixed scanner is 100cm.
• The accessible gate opening width is 90cm.
• The scanners are handheld.
• The minimum width of the queuing lane is 240cm.
• There is a separate wheelchair accessible lane.
• The separate wheelchair accessible lane is located in the family area.
• If wheelchair users are unable to leave their wheelchair, a full search of the wheelchair user is conducted while they are seated in their wheelchair.
• The width of the security barriers is 71cm.
• There is a member of staff available for help and assistance.
• Some flooring is shiny .
• Lighting levels are moderate to good.

You are on Related Access Guides (Departure Lounge). Skip to the next section.

Related Access Guides (Departure Lounge)

• South Terminal - Departures Lounge link (new tab) - click here.