You are on Related Access Guides (Departures - Check In). Skip to the next section.

Related Access Guides (Departures - Check In)

• South Terminal - Departures Check-In link (new tab) - click here.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There are 4 toilets with adaptations.
• Toilets with adaptations are located on Level 2, next to Harrods; on Level 3, next to Dune; and on Level 3, to the right along the corridor from Wetherspoons.
• The transfer space within the toilets with adaptations varies between left and right.
• Changing Places facilities are located in the terminal but staff must be informed before use. Passengers needing to use the facility should enquire at the Special Assistance Reception in good time before their flight.
• Step-free male and female standard toilet facilities are located on Level 2, next to Harrods; on Level 3, next to Dune; and on Level 3, to the right along the corridor from Wetherspoons.
• Step-free standard toilets which include facilities for ambulant disabled people are located on Level 2, next to Harrods; on Level 3, next to Dune; and on Level 3, to the right along the corridor from Wetherspoons.
• Parent and baby changing facilities are located next to each toilet with adaptations.

You are on Stairs (From Security to World Duty Free). Skip to the next section.

Stairs (From Security to World Duty Free)

• The floors which are accessible by stairs are 2 and 3.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 17cm.
• Lighting levels are moderate to good.

You are on Escalator (From Security to World Duty Free). Skip to the next section.

Escalator (From Security to World Duty Free)

• The escalator is located to the left as you exit security.
• The floors which are accessible by escalator are 2 and 3.
• Escalators only go down.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalator are clearly marked.
• Lighting levels are moderate to good.

You are on World Duty Free. Skip to the next section.

World Duty Free

Collapse all Expand all

• Access and Circulation View
  • World Duty Free is located on Level 2 of the Departures Lounge.
  • The most accessible route from Security to World Duty Free has step-free level access and a lift.
  • There is a short cut available for those with mobility issues to bypass the World Duty Free.
  • Some flooring is shiny.
  • The main aisle width is over 180cm.
  • The majority of aisle widths are 150cm+.
  • There is clear signage to the departure lounge.
  • There is background noise.
  • Lighting levels are bright.
  • The step-free route using the lift requires entering World Duty Free from the exit and travelling against the flow of travel for the majority of passengers, towards security.
• Till(s)/Counter(s) View
  • The tills are located to the right, as you exit the area.
  • There is step-free level access to the tills.
  • There is a clear accessible route to the tills.
  • The height of the till is 75cm.
  • The lowered section of the till is at a height of 70cm.
  • There is not a clear knee recess beneath the lowered section.
  • There are televisions which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.

You are on Toilet with Adaptations (Departure Lounge Level - 2 - Before World Duty Free - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Departure Lounge Level - 2 - Before World Duty Free - Left Hand Transfer)

• This toilet is located before World Duty Free.

Collapse all Expand all

• Access View
  • There is step-free level access into the toilet.
  • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door to enter opens inwards and has a low visual contrast with the surrounding walls.
  • The width of the toilet door opening is 83cm.
  • The door has a lever twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 170cm x 320cm and it has a turning space of at least 150cm x 150cm.
  • There is a lateral transfer space to the left of the seat.
  • The lateral transfer space is 103cm (from the side of the toilet pan to the wall).
  • There is a wall sensor flush on the non transfer side.
  • There is a horizontal grab rail on the non transfer side.
  • The horizontal grab rail has a high visual contrast with the surrounding walls.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast with the surrounding walls.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast with the surrounding walls.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 105cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin tap type is sensor.
  • The vertical grab rails are on both sides of the wash basin.
  • The vertical grab rails have a high visual contrast with the surrounding walls.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 110cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 101cm from the floor.
  • There is a push button emergency alarm.
  • There is a full length mirror.
  • There is an unobstructed shelf.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a nappy/incontinence items bin.
  • There are two coat hooks.
  • The coat hooks are 108cm and 141cm from the floor.
  • There is a high visual contrast between the walls and floor.
  • Lighting levels are moderate to good.

You are on Departure Lounge. Skip to the next section.

Departure Lounge

• There is step-free access throughout.
• Some flooring is shiny.
• The contrast between the walls and floor varies between high visual contrast and low visual contrast.
• Lighting levels are moderate to good.
• Departures information boards are available.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the area.
• Dementia friendly signage is provided.
• There are audible announcements in this area.
• There is background noise.
• There is not a hearing assistance system.
• The area has multiple floors which can be accessed via stairs, lift and escalator.

You are on Toilet with Adaptations (Departure Lounge - Level 2 - Next to Harrods - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Departure Lounge - Level 2 - Next to Harrods - Left Hand Transfer)

• This toilet is located on Level 2 of the Departures Lounge, next to Harrods.

Collapse all Expand all

• Access View
  • There is step-free level access via lift into the toilet.
  • There is tactile, pictorial, written text, dementia friendly and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door to enter opens outwards and has a high visual contrast with the surrounding walls.
  • The width of the toilet door opening is 85cm.
  • The door has a lever twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 229cm x 219cm and it has a turning space of at least 150cm x 150cm.
  • There is a lateral transfer space to the left of the seat.
  • The lateral transfer space is 83cm (from the side of the toilet pan to the wall).
  • There is a wall sensor flush on the transfer side.
  • There is a horizontal grab rail on the non transfer side.
  • The horizontal grab rail has a medium visual contrast with the surrounding walls.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast with the surrounding walls.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast with the surrounding walls.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 139cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin tap type is sensor.
  • The vertical grab rails are on both sides of the wash basin.
  • The vertical grab rails have a medium visual contrast with the surrounding walls.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 102cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a medium visual contrast.
  • The towel dispenser is 114cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 93cm from the floor.
  • There is a push button emergency alarm.
  • There is a full length mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a sanitary bin.
  • There is one coat hook.
  • The coat hook is 145cm from the floor.
  • There is a high visual contrast between the walls and floor.
  • Lighting levels are moderate to good.

You are on Lift (Level 2-3). Skip to the next section.

Lift (Level 2-3)

• The lift is located straight ahead and to the right as you exit security.
• The floors which are accessible by the lift surveyed are Level 2 and 3.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high visual contrast.
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 108cm.
• The internal dimensions of the lift are 158cm x 254cm.
• The internal lift control buttons have tactile markings and a low visual contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a separate door to exit, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which are similar in size at the same location.

You are on Stairs (Level 2-3). Skip to the next section.

Stairs (Level 2-3)

• The floors which are accessible by stairs are 0, 1.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 17cm.
• Lighting levels are moderate to good.

You are on Escalator (Level 2-3). Skip to the next section.

Escalator (Level 2-3)

• The floors which are accessible by escalator are 2 and 3.
• Escalators go both up and down.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalator are clearly marked.
• Lighting levels are moderate to good.

You are on Seating Area (Quiet Zone - Level 2). Skip to the next section.

Seating Area (Quiet Zone - Level 2)

• The seating area is located on Level 2 of the Departures Lounge.
• There is step-free access in this area via ramps/slopes.
• There is not designated seating available for people who require assistance.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are chairs with armrests, booths and high stools available in this area.
• There are some tables suitable for wheelchair users (between 70cm - 80cm and free from obstruction) .
• Some flooring is shiny.
• There is no (or very little) background noise.
• There is not a hearing assistance system.
• Lighting levels are varied.

You are on Seating Area (Level 3). Skip to the next section.

Seating Area (Level 3)

• The seating area is located throughout the Departures Lounge.
• There is step-free level access in this area.
• There is designated seating available for people who require assistance.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are fixed chairs with armrests, fixed chairs without armrests, bench seats, stools and tables available in this area.
• There are some tables suitable for wheelchair users (between 70cm - 80cm and free from obstruction) .
• Some flooring is shiny.
• There is background noise.
• There is not a hearing assistance system.
• Lighting levels are varied.

You are on Special Assistance (Level 3). Skip to the next section.

Special Assistance (Level 3)

• The passenger services counter is located is straight ahead as you enter the upper departure lounge from the assistance route out of security, along with the Special Assistance lounge.
• The passenger services counter is approximately 4m from the lifts.
• The counter is clearly visible from the lift.
• There is step-free level access via lift to the counter.
• The counter is staffed.
• The height of the counter is 106cm.
• The lowered section of the counter is at a height of 80cm.
• The counter has patterned backgrounds which may affect the ability of someone to lip read.
• There is sufficient space to write or sign documents on the counter.
• The airport can help with passengers with hearing, mobility, and visual impairments.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise.
• Some flooring is shiny.
• Lighting levels are moderate to good.
• There is step-free level access in this area.
• There is designated seating available for people who require assistance.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are a mixture of chairs with and without armrests, sofas, coffee tables and tables available in this area.
• There are some tables suitable for wheelchair users (between 70cm - 80cm and free from obstruction) .

You are on Toilet with Adaptations (Departure Lounge Level 3 - Next to Dune - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Departure Lounge Level 3 - Next to Dune - Right Hand Transfer)

• This toilet is located next to Dune.

Collapse all Expand all

• Access View
  • There is step-free level access into the toilet.
  • There is Braille and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door to enter opens inwards and has a low visual contrast with the surrounding walls.
  • The width of the toilet door opening is 83cm.
  • The door has a lever twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 235cm x 295cm and it has a turning space of at least 150cm x 150cm.
  • There is a lateral transfer space to the right of the seat.
  • The lateral transfer space is 220cm (from the side of the toilet pan to the wall).
  • There is a wall sensor flush on the transfer side.
  • There is a horizontal grab rail on the non transfer side.
  • The horizontal grab rail has a high visual contrast with the surrounding walls.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast with the surrounding walls.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast with the surrounding walls.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 110cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 71cm from the floor.
  • The wash basin tap type is sensor.
  • The vertical grab rail is on the right of the wash basin as you look at it.
  • The vertical grab rail has a high visual contrast with the surrounding walls.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 110cm from the floor.
  • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 110cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 92cm from the floor.
  • There is a push button emergency alarm.
  • There is a full length mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a nappy/incontinence items bin.
  • There are no coat hooks.
  • There is a high visual contrast between the walls and floor.
  • Lighting levels are moderate to good.
  • There is a moveable changing bed located within the toilet, the bed can be moved out if needed.
    When the bed is within the toilet the toilet the width is reduced to 211cm, and the lateral transfer space is reduced to 144cm. .

You are on Toilet with Adaptations (Departure Lounge Level 3 - Next to Wetherspoons - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Departure Lounge Level 3 - Next to Wetherspoons - Left Hand Transfer)

• This toilet is located next to Wetherspoons.

Collapse all Expand all

• Access View
  • There is step-free level access into the toilet.
  • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door to enter opens inwards and has a high visual contrast with the surrounding walls.
  • The width of the toilet door opening is 84cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 175cm x 300cm and it has a turning space of at least 150cm x 150cm.
  • There is a lateral transfer space to the left of the seat.
  • The lateral transfer space is 105cm (from the side of the toilet pan to the wall).
  • There is a wall sensor flush on the transfer side.
  • There is a horizontal grab rail on the non transfer side.
  • The horizontal grab rail has a medium visual contrast with the surrounding walls.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast with the surrounding walls.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast with the surrounding walls.
  • The toilet seat is 46cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 83cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 75cm from the floor.
  • The wash basin tap type is sensor.
  • The vertical grab rails are on both sides of the wash basin.
  • The vertical grab rails have a medium visual contrast with the surrounding walls.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 93cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a medium visual contrast.
  • The towel dispenser is 101cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 101cm from the floor.
  • There is a push button emergency alarm.
  • There is a full length mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a nappy/incontinence items bin.
  • There are no coat hooks.
  • There is a high visual contrast between the walls and floor.
  • Lighting levels are moderate to good.

You are on Related Access Guides (Departure Gates). Skip to the next section.

Related Access Guides (Departure Gates)

• South Terminal - Departure Gates 1-5 link (new tab) - click here.
• South Terminal - Departure Gates 10-28 link (new tab) - click here.
• South Terminal - Departure Gates 31-38 link (new tab) - click here.
• South Terminal - Departure Gates 90-95 link (new tab) - click here.