You are on Related Access Guides (Departure Lounge). Skip to the next section.

Related Access Guides (Departure Lounge)

• South Terminal - Departures Lounge link (new tab) - click here.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There are 2 toilets with adaptations.
• The toilet with adaptations is located between gates 2 and 3 and next to Gate 5.
• The toilet with adaptations has a left hand transfer space.
• A Changing Places facility is available but is only accessible with staff.
  Passengers needing to use the facility should enquire at the Special Assistance Reception in good time before their flight.
• Step-free male and female toilet facilities are located between gates 2 and 3.
• Step-free standard toilets which include facilities for ambulant disabled people are located within the male and female standard toilets, between gates 2 and 3.
• Parent and baby changing facilities are located next to the toilet with adaptations, between gates 2 and 3.

You are on Getting To Departure Gates (1 to 5). Skip to the next section.

Getting To Departure Gates (1 to 5)

• Assistance vehicles N/A available.
• There are resting/seating areas along the route.
• Wayfinding signage is available along the route.
• Lighting levels are moderate to good.
• For information on how to book assistance please visit the airport website.
• Assistance is available for passengers who cannot travel long distances or find their way to the gate. Passengers requiring this service should book in advance with their airline and approach the Special Assistance reception in the Departure Lounge.

You are on Ramp / Slope (Walkway to Departure Gates 1-5). Skip to the next section.

Ramp / Slope (Walkway to Departure Gates 1-5)

• The ramp is located on the walkway from the departure lounge to departure gates.
• The slight ramp is over 150cm wide, with handrails on both sides.
• The ramp bypasses the steps.
• Lighting levels are moderate to good.

You are on Stairs (Walkway to Departure Gates). Skip to the next section.

Stairs (Walkway to Departure Gates)

• The floors which are accessible by stairs are 1, 2.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 18cm.
• Lighting levels are moderate to good.

You are on Lift (Walkway to Departure Gates). Skip to the next section.

Lift (Walkway to Departure Gates)

• The lift is located en route to the gates from the Departures Lounge.
• The floors which are accessible by the lift surveyed are 1, 2.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high contrast.
• The external lift control buttons have tactile markings and a low colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 189cm.
• The internal dimensions of the lift are 182cm x 365cm.
• The internal lift control buttons have tactile markings and a low colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a separate door to exit, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which are similar in size at the same location.

You are on Escalator (Walkway to Departure Gates). Skip to the next section.

Escalator (Walkway to Departure Gates)

• The escalator is located on the walkway from the Departures Lounge to Departure Loynge.
• The floors which are accessible by escalator are 1, 2.
• The escalator only goes down.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalator are clearly marked.
• Lighting levels are moderate to good.

You are on Seating Area (Departure Gates 1-5). Skip to the next section.

Seating Area (Departure Gates 1-5)

• The seating area is located within each departure gate.
• There is step-free level access in this area.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are fixed chairs with armrests, bench seats, high stools and high tables available in this area.
• The tables are not suitable for wheelchair users (between 70cm - 80cm and free from obstruction).
• Some flooring is shiny .
• There may be background noise.
• There is not a hearing assistance system.
• Lighting levels are moderate to good.

You are on Departure Gates (1-5). Skip to the next section.

Departure Gates (1-5)

• The departure gate(s) in this area are 1-5.
• There is clear signage to the departure gates.
• The height of the documentation check desk is high (95cm - 110cm).
• There is step-free access to 1-5.
• The gradient of the airbridge ramps may vary as they are height adjustable.
• There is step free access to the aircraft via airbridge from 1-5.
• There is step free access (via lift) to the aircraft via the tarmac from 1-5.
• The accessibility of the individual aircraft varies depending on the provider. Please contact your airline company prior to booking for more information.
• Assistance is available for passengers who cannot travel long distances or find their way to the gate. Passengers requiring this service should book in advance with their airline and approach the Special Assistance reception in the Departure Lounge.

You are on Toilet with Adaptations (Next to Gates 2 and 3 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Next to Gates 2 and 3 - Left Hand Transfer)

• This toilet is located in between gates 2 and 3.
• There is step-free level access into the toilet.
• There is tactile, pictorial, written text, dementia friendly and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens outwards and has a high colour contrast with the surrounding walls.
• The width of the toilet door opening is 83cm.
• The door has a lever twist lock.
• Internally the door has a low colour contrast.
• There is a grab rail on the internal door with a high colour contrast.
• The dimensions of the cubicle are 207cm x 285cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat.
• The lateral transfer space is 142cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high colour contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a medium colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a medium colour contrast with the surrounding walls.
• The toilet seat is 48cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a low colour contrast.
• The toilet roll holder is 116cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 73cm from the floor.
• The wash basin tap type is lever mixer.
• The vertical grab rail is on the left of the wash basin as you look at it.
• The vertical grab rail has a medium colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a low colour contrast.
• The soap dispenser is 98cm from the floor.
• There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
• The towel dispenser has a high colour contrast.
• The towel dispenser is 103cm from the floor.
• There is a wall mounted hand dryer.
• The hand dryer has a low colour contrast.
• The hand dryer is 100cm from the floor.
• There is a push button emergency alarm.
• There is a full length mirror.
• There is an unobstructed shelf.
• The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a nappy/incontinence items bin and a sanitary bin.
• There are two coat hooks.
• The coat hooks are 109cm and 144cm from the floor.
• There is a medium colour contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Next to Departure Gate 5 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Next to Departure Gate 5 - Left Hand Transfer)

• This toilet is located next to Departure Gate 5.
• There is step-free level access into the toilet.
• There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens inwards and has a low colour contrast with the surrounding walls.
• The width of the toilet door opening is 84cm.
• The door has a lever twist lock.
• Internally the door has a low colour contrast.
• There is a grab rail on the internal door with a high colour contrast.
• The dimensions of the cubicle are 211cm x 270cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat.
• The lateral transfer space is 142cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the transfer side.
• There is a horizontal grab rail on the transfer side.
• The horizontal grab rail has a high colour contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a low colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a low colour contrast with the surrounding walls.
• The toilet seat is 47cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a low colour contrast.
• The toilet roll holder is 117cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 73cm from the floor.
• The wash basin tap type is lever mixer.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser has a low colour contrast.
• The soap dispenser is 90cm from the floor.
• There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
• The towel dispenser has a high colour contrast.
• The towel dispenser is 90cm from the floor.
• There is a wall mounted hand dryer.
• The hand dryer has a low colour contrast.
• The hand dryer is 100cm from the floor.
• There is a push button emergency alarm.
• There is a full length mirror.
• There is a shelf, however there is an obstruction in front of it.
• The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a nappy/incontinence items bin and a sanitary bin.
• There are two coat hooks.
• The coat hooks are 108cm and 143cm from the floor.
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Lift (Departure Gates to Tarmac). Skip to the next section.

Lift (Departure Gates to Tarmac)

• The lift is located next to each departure gate.
• The floors which are accessible by the lift surveyed are 0, 1.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high contrast.
• The external lift control buttons have tactile markings and a medium colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 89cm.
• The internal dimensions of the lift are 142cm x 130cm.
• The internal lift control buttons have tactile markings and a low colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
• Lighting levels are moderate to good.

You are on Stairs (Departure Gates to Tarmac). Skip to the next section.

Stairs (Departure Gates to Tarmac)

• The floors which are accessible by stairs are 0, 1.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 16cm.
• Lighting levels are moderate to good.

You are on Ambulift. Skip to the next section.

Ambulift

• The clear door width of the platform lift used to access the Ambulift is 95cm.
• The dimensions of the platform lift used to access the Ambulift are 153cm x 133cm.
• There are separate entry and exit doors in the lift.
• There is seating available in the Ambulift.
• There are a mixture of chairs with and without armrests available in the Ambulift.
• Seats in the vehicle are reconfigured as required, by the accompanying Special Assistance team members, to allow access to tie-down points if required.