You are on Related Access Guides (Departure Lounge). Skip to the next section.

Related Access Guides (Departure Lounge)

• South Terminal - Departure Lounge link (new tab) - click here.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There are 3 toilets with adaptations.
• Toilets with adaptations are located alongside the travelators, near gates 10-22.
• The transfer space within the toilets with adaptations varies between left and right.
• A Changing Places facility is available but is only accessible with staff.
  Passengers needing to use the facility should enquire at the Special Assistance Reception in good time before their flight.
• Step-free male and female toilet facilities are located alongside the travelators, near gates 10-22.
• Step-free standard toilets which include facilities for ambulant disabled people are located within the step-free standard male and female toilets.
• Parent and baby changing facilities are located next to the accessible toilets.

You are on Getting To Departure Gates (10-28). Skip to the next section.

Getting To Departure Gates (10-28)

• The start and end of the travelators are clearly marked.
• There are gaps between the travelators along the route.
• Assistance vehicles N/A available.
• There are resting/seating areas along the route.
• Wayfinding signage is available along the route.
• Lighting levels are moderate to good.
• For information on how to book assistance please visit the airport website.
• Assistance boarding the aircraft is available, including assistance with the aircraft steps and getting to your seat. Please contact your airline in advance to book and meet the assistance team at the Departure Lounge reception.

You are on Ramp / Slope (Walkway to Departure Gates). Skip to the next section.

Ramp / Slope (Walkway to Departure Gates)

• The ramp is located on the walkway from the Departures Lounge to the Departure Gates.
• The ramp is used to access all Departure Gates apart from Gates 1-5 from the Departures Lounge.
• The slight ramp is over 150cm wide, with handrails on both sides.
• Lighting levels are moderate to good.

You are on Departure Gates (10-28). Skip to the next section.

Departure Gates (10-28)

• The departure gate(s) in this area are 10-28.
• There is clear signage to the departure gates.
• The height of the documentation check desk is high (95cm - 110cm).
• There is step-free access to 10-27.
• There is step-free access via lift to 28.
• There is ramped/sloped access to 10-28.
• The gradient of the airbridge ramps may vary as they are height adjustable.
• There is step free access to the aircraft via airbridge from 10-28.
• There is step free access (via lift) to the aircraft via the tarmac from 10-28.
• There is ramped/sloped access to the aircraft via airbridge from 10-28.
• The accessibility of the individual aircraft varies depending on the provider. Please contact your airline company prior to booking for more information.
• All gates have fixed hearing loop systems available.
  Assistance boarding the aircraft is available, including assistance with the aircraft steps and getting to your seat. Please contact your airline in advance to book and meet the assistance team at the Departure Lounge reception.

You are on Seating Area (Gates 10-22). Skip to the next section.

Seating Area (Gates 10-22)

• The seating area is located after the documentation check barriers at each gate.
• There is step-free level access in this area.
• There is designated seating available for people who require assistance.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are fixed chairs with armrests, bench seats, high stools, high tables and fixed tables available in this area.
• The tables are not suitable for wheelchair users (between 70cm - 80cm and free from obstruction).
• Some flooring is shiny .
• There may be background noise.
• There is not a hearing assistance system.
• Lighting levels are moderate to good.

You are on Seating Area (Gates 23-28). Skip to the next section.

Seating Area (Gates 23-28)

• The seating area is located at the departure gates.
• There is step-free level access in this area.
• There is designated seating available for people who require assistance.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are a mixture of fixed chairs with and without armrests, bench seats, high stools, high tables and fixed tables available in this area.
• The tables are not suitable for wheelchair users (between 70cm - 80cm and free from obstruction).
• Some flooring is shiny .
• There may be background noise.
• There is not a hearing assistance system.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Next to Departure Gate 15 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Next to Departure Gate 15 - Right Hand Transfer)

• This toilet is located next to departure gate 15.
• There is step-free level access into the toilet.
• There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens inwards and has a high colour contrast with the surrounding walls.
• The width of the toilet door opening is 92cm.
• The door has a lever twist lock.
• Internally the door has a high colour contrast.
• There is a grab rail on the internal door with a high colour contrast.
• The dimensions of the cubicle are 285cm x 225cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the seat.
• The lateral transfer space is 220cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the transfer side.
• There is a horizontal grab rail on the transfer side.
• The horizontal grab rail has a high colour contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high colour contrast with the surrounding walls.
• The toilet seat is 43cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high colour contrast.
• The toilet roll holder is 117cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 68cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser has a high colour contrast.
• The soap dispenser is 90cm from the floor.
• There is not a towel dispenser.
• The towel dispenser has a high colour contrast.
• The towel dispenser is 100cm from the floor.
• There is a wall mounted hand dryer.
• The hand dryer has a high colour contrast.
• The hand dryer is 100cm from the floor.
• There is a push button emergency alarm.
• There is a full length mirror.
• There is no shelf.
• The cubicle has a nappy/incontinence items bin and a sanitary bin.
• There is one coat hook.
• The coat hook is 140cm from the floor.
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Next to Departure Gate 17 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Next to Departure Gate 17 - Left Hand Transfer)

• This toilet is located next to Departure Gate 17.
• There is step-free level access into the toilet.
• There is tactile, pictorial, written text, dementia friendly and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens inwards and has a high colour contrast with the surrounding walls.
• The width of the toilet door opening is 83cm.
• The door has a lever twist lock.
• Internally the door has a low colour contrast.
• There is a grab rail on the internal door with a high colour contrast.
• The dimensions of the cubicle are 179cm x 286cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat.
• The lateral transfer space is 112cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a medium colour contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a medium colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a medium colour contrast with the surrounding walls.
• The toilet seat is 48cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high colour contrast.
• The toilet roll holder is 131cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 74cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a medium colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a high colour contrast.
• The soap dispenser is 101cm from the floor.
• There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
• The towel dispenser has a medium colour contrast.
• The towel dispenser is 103cm from the floor.
• There is a wall mounted hand dryer.
• The hand dryer has a high colour contrast.
• The hand dryer is 97cm from the floor.
• There is a push button emergency alarm.
• There is a full length mirror.
• There is an unobstructed shelf.
• The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a nappy/incontinence items bin and a sanitary bin.
• There are two coat hooks.
• The coat hooks are 109cm and 144cm from the floor.
• The contrast between the walls and floor varies between high colour contrast and low colour contrast.
• Lighting levels are bright.

You are on Toilet with Adaptations (Next to Departure Gates 21 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Next to Departure Gates 21 - Right Hand Transfer)

• This toilet is located next to Departure Gates 21.
• There is step-free level access into the toilet.
• There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens outwards and has a medium colour contrast with the surrounding walls.
• The width of the toilet door opening is 91cm.
• The door has a lever twist lock.
• Internally the door has a medium colour contrast.
• There is a grab rail on the internal door with a high colour contrast.
• The dimensions of the cubicle are 149cm x 460cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the seat.
• The lateral transfer space is 79cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the transfer side.
• There is a horizontal grab rail on the transfer side.
• The horizontal grab rail has a high colour contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high colour contrast with the surrounding walls.
• The toilet seat is 45cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high colour contrast.
• The toilet roll holder is 107cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 71cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser has a high colour contrast.
• The soap dispenser is 90cm from the floor.
• There is a wall mounted towel dispenser which can be reached when seated on the toilet.
• The towel dispenser has a high colour contrast.
• The towel dispenser is 100cm from the floor.
• There is a wall mounted hand dryer.
• The hand dryer has a high colour contrast.
• The hand dryer is 95cm from the floor.
• There is a push button emergency alarm.
• There is a full length mirror.
• There is a shelf, however there is an obstruction in front of it.
• The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a nappy/incontinence items bin.
• There is one coat hook.
• The coat hook is 145cm from the floor.
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Ramp / Slope (Gates 10-22 and 24 - Leading Down to Airbridge, Stairs and Lift). Skip to the next section.

Ramp / Slope (Gates 10-22 and 24 - Leading Down to Airbridge, Stairs and Lift)

• The ramp is located leading down to the airbridge from the gate seating area, as well as the stairs and lift if boarding via tarmac.
• The ramp is used to access the airbridge, steps and lift from the gate seating area.
• The slight ramp is over 150cm wide, with a handrail on the left going down.
• Lighting levels are moderate to good.

You are on Stairs (Gates 10-22 and 24 - to Tarmac). Skip to the next section.

Stairs (Gates 10-22 and 24 - to Tarmac)

• The floors which are accessible by stairs are 0, 1.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 18cm.
• Lighting levels are moderate to good.

You are on Lift (All Gates Except 27 - to Tarmac). Skip to the next section.

Lift (All Gates Except 27 - to Tarmac)

• The lift is located inside each gate, to the left of the airbridge.
• The floors which are accessible by the lift surveyed are 0, 1, 2.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high contrast.
• The external lift control buttons have tactile markings and a medium colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 109cm.
• The internal dimensions of the lift are 113cm x 211cm.
• The internal lift control buttons have tactile markings and a medium colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a separate door to exit, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are low.

You are on Ramp / Slope (Gates 23 and 25). Skip to the next section.

Ramp / Slope (Gates 23 and 25)

• The ramp is located just after the documentation desks.
• The ramp is used to access the airbridges and stairs at gates 23 and 25.
• The slight ramp is between 75cm and 150cm wide, with handrails on both sides.
• Lighting levels are moderate to good.

You are on Stairs (Gates 23 and 25 - To Tarmac). Skip to the next section.

Stairs (Gates 23 and 25 - To Tarmac)

• The floors which are accessible by stairs are 0, 2.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 19cm.
• Lighting levels are moderate to good.

You are on Ramp / Slope (Gate 27 - Airbridge). Skip to the next section.

Ramp / Slope (Gate 27 - Airbridge)

• The ramp is located leading down to the airbridge from the documentation check desks.
• The slight ramp is between 75cm and 150cm wide, with handrails on both sides.
• Lighting levels are moderate to good.

You are on Stairs (Gate 27 - To Tarmac). Skip to the next section.

Stairs (Gate 27 - To Tarmac)

• The floors which are accessible by stairs are 0, 1, 2.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 17cm.
• Lighting levels are moderate to good.

You are on Lift (Gate 27 - to Tarmac). Skip to the next section.

Lift (Gate 27 - to Tarmac)

• The lift is located next to gate 27.
• The floors which are accessible by the lift surveyed are 0, 1, 2.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high contrast.
• The external lift control buttons have tactile markings and a high colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 109cm.
• The internal dimensions of the lift are 183cm x 131cm.
• The internal lift control buttons have tactile markings and a high colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and a list of floor services/facilities.
• Lighting levels are moderate to good.

You are on Stairs (Gate 28 to Airbridge). Skip to the next section.

Stairs (Gate 28 to Airbridge)

• The floors which are accessible by stairs are 1, 2.
• There are 12 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the highest step is 16cm.
• Lighting levels are moderate to good.

You are on Lift (Gate 28 - to Airbridge). Skip to the next section.

Lift (Gate 28 - to Airbridge)

• The lift is located within Gate 28, leading down to the airbridge.
• This lift is a platform lift.
• The floors which are accessible by the lift surveyed are 1, 2.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a medium contrast.
• The external lift control buttons have tactile markings and a medium colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 93cm.
• The internal dimensions of the lift are 95cm x 141cm.
• The internal lift control buttons have tactile markings and a medium colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a separate door to exit.
• Lighting levels are moderate to good.

You are on Stairs (Gate 28 - to Tarmac). Skip to the next section.

Stairs (Gate 28 - to Tarmac)

• The floors which are accessible by stairs are 0, 2.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 16cm.
• Lighting levels are moderate to good.

You are on Ambulift. Skip to the next section.

Ambulift

• The clear door width of the platform lift used to access the Ambulift is 95cm.
• The dimensions of the platform lift used to access the Ambulift are 153cm x 133cm.
• There are separate entry and exit doors in the lift.
• There is seating available in the Ambulift.
• There are a mixture of chairs with and without armrests available in the Ambulift.
• Seats in the vehicle are reconfigured as required, by the accompanying Special Assistance team members, to allow access to tie-down points if required.