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Outpatients Clinic 4 - ENT and Audiology

Ealing Hospital, Uxbridge Road, Southall, Middlesex, UB1 3HW

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Access Guide

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Getting To (Outpatients Clinic 4 - ENT and Audiology)

Parking (Blue Badge Bays)

  • Car Park View
    • The car park is located to the right hand side of the hospital, next to the Main Entrance.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 6 designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted and have markings which are faded.
    • The surveyed Blue Badge parking bay dimensions are 249cm (width) x 426cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 131cm.
    • The nearest designated bay is 24m from the Main Entrance.
    • The most accessible route from the Blue Badge parking has a very easy slope, uneven surfaces and narrow walkways.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Main Entrance)

  • This entrance is located to the side of the hospital, diagonally to the left as you face the Blue Badge bays.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with a handrail on the left going up.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 126cm.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 130cm.
  • The second set of doors have a low visual contrast.
  • There is step-free access via ramp as you enter.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with no handrails.
  • The second ramp is located between the first and second sets of doors at the entrance.
  • This entrance brings you onto Level 2 of the hospital. .

Department / Service (Outpatients Clinic 4 - ENT and Audiology)

  • Location and Access View
    • Outpatients Clinic 4 - ENT and Audiology is located on Level 2 of the Blue Wing.
    • There is written text signage on or near the door.
    • There is step-free access via ramp into this area.
    • The ramp has a steep gradient.
    • The ramp is over 150cm wide with a handrail on the right going down.
    • There are double manual doors with a high visual contrast.
    • One of the doors was locked at the time of the survey.
    • The locked door can be opened on request .
    • The doors open away from you.
    • The width of the opening is 79cm.
  • Getting Around View
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via ramps or slopes: Audiology Booth 1.
    • The following areas have stepped access: Audiology Booth 2.
    • The flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There may be background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey.
  • Facilities and Services View
    • There are 10 consultation/medical rooms available.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: coffee tables.
    • Some seating is fixed.
    • There is a portable hearing assistance system which is not clearly signed.
    • The hearing assistance system was tested and working at the time of the survey.
    • The following facilities are available for patients: a toilet with adaptations and standard toilets.
    • A water bowl can be provided for an assistance dog.
    • The portable hearing assistance systems are located in some of the Consultation/Medical rooms.

Toilet and Changing Facilities (Outpatients Clinic 4 - ENT and Audiology)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located straight ahead as you enter the department.
    • The toilet with adaptations has a left hand transfer space.
    • The male and female step-free toilet facilities are located straight ahead as you enter the department.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations located straight ahead as you enter the department.

Reception (ENT)

  • The reception is located immediately to the right as you enter the department.
  • The distance from the Outpatients Clinic 4 - ENT and Audiology entrance is 5m.
  • There is step-free level access to reception.
  • The height of the reception desk is 107cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 72cm.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 100cm to 127cm from the floor.
  • The touchscreen has the following accessibility aids: large text.
  • There may be background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: coffee tables.
  • The seating is fixed.

Reception (Audiology)

  • The reception is located to the left and then on the right as you enter the department.
  • The distance from the Outpatients Clinic 4 - ENT and Audiology entrance is 12m.
  • There is step-free level access to reception.
  • The height of the reception desk is 86cm.
  • There is not a lowered section at the desk.
  • The reception has glazed screens.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: coffee tables.
  • The seating is fixed.

Consultation / Medical Room (Audiology Booth)

  • There are 2 consultation/medical rooms available.
  • The room surveyed was; Audiology Booth 1.
  • The room is located straight ahead as you enter the department.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free access via ramp into the room.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with a handrail on the right going up.
  • There is a single manual door with a high visual contrast.
  • The door opens outwards.
  • The width of the opening is 88cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: tables and desks.
  • Some furniture is fixed.
  • There is a portable hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Audiology Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Audiology Room.
  • The room is located to the left as you enter the department.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 116cm.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 76cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • There is a portable hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Consulting Room)

  • There are 4 consultation/medical rooms available.
  • The room surveyed was; Consulting Room 4.
  • The room is located to the left and then to the right as you enter the department.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 105cm.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 76cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 190cm.
  • Seating available in the room includes: chairs with armrests and riser recliner chairs.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Speech and Language Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; the Speech and Language Room.
  • The room is located immediately to the left as you enter the department.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 115cm.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 76cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Treatment Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; the Treatment Room.
  • The room is located to the left and then to the right as you enter the department.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 134cm.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 76cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 190cm.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: tables.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Scope Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; the Scope Room.
  • The room is located to the left and left again as you enter the department.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 76cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: tables.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located straight ahead as you enter the department.
    • The distance from the Outpatients Clinic 4 - ENT and Audiology entrance is 15m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 106cm (width) x 287cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 82cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 100cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 112cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 109cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 101cm and 137cm from the floor.
    • The height of the baby change facility when in use is 88cm.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey.