Access Guide

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Getting To (PALS (Patient Advice and Liaison Service) and Bereavement Office)

The most accessible route from the Blue Badge parking bays has a very easy slope, uneven surfaces and a dropped kerb.
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Access to PALS (Patient Advice and Liaison Service) and Bereavement Office is via the main entrance.
There is not a drop-off point at this entrance.
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The PALS (Patient Advice and Liaison Service) and Bereavement Office is located on Level 2 of the Blue Wing.
The PALS (Patient Advice and Liaison Service) and Bereavement Office is approximately 24m from the main entrance.
Enter via the main entrance.
Continue straight ahead along the main corridor until you reach the set of double doors.
After the doors, turn right and the PALS (Patient Advice and Liaison Service) and Bereavement Office is located on the left.
Internally the most accessible route has step-free level access and doors permanently held open.
Some flooring along the route is shiny.
There are resting areas along the route.
Wayfinding signage is not provided.
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This entrance is located to the side of the hospital, diagonally to the left as you face the Blue Badge bays.
The approach to the entrance has uneven surfaces.
The entrance area is clearly signed.
There is a canopy or recess which provides weather protection at the entrance.
There is step-free access via ramp at the entrance.
The ramp has a slight gradient.
The ramp is over 150cm wide with a handrail on the left going up.
There are double automatic doors at this entrance.
The doors open by sliding.
The width of the opening is 126cm.
The doors have a low visual contrast.
There is a second set of double automatic doors .
The second set of doors open by sliding.
The width of the opening is 130cm.
The second set of doors have a low visual contrast.
There is step-free access via ramp as you enter.
The ramp has a slight gradient.
The ramp is over 150cm wide with no handrails.
The second ramp is located between the first and second sets of doors at the entrance.
This entrance brings you onto Level 2 of the hospital. .

Location and Access View
- The PALS (Patient Advice and Liaison Service) and Bereavement Office is located on Level 2 of the Blue Wing.
- View information on opening times.
- There is written text signage on or near the door.
- There is step-free level access into this area.
- There are double manual doors with a low visual contrast.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request .
- The doors open away from you.
- The width of the opening is 94cm.
- There is a small lip on the threshold of the opening.
Getting Around View
- There is step-free level access throughout.
- Access throughout may include manual doors.
- There is no (or very little) background noise in this area.
Facilities and Services View
- There is not a hearing assistance system.
- The nearest toilet with adaptations is located on Level 2 of the Blue Wing.

PALS (Patient Advice and Liaison Service).
The reception is located immediately ahead as you enter the PALS (Patient Advice and Liaison Service) and Bereavement Office.
The distance from the PALS (Patient Advice and Liaison Service) and Bereavement Office entrance is 1m.
There is step-free level access to reception.
The height of the reception desk is 75cm.
The reception has glazed screens.
There is not a hearing assistance system.
There is no (or very little) background noise in this area.
The flooring is shiny.
Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
There is space for an assistance dog to rest in the seating area.
Seating available in this area includes: chairs with armrests.

The room is located off the PALS (Patient Advice and Liaison Service) reception area.
The distance from the PALS (Patient Advice and Liaison Service) and Bereavement Office entrance is 3m.
The most accessible route to the room has step-free level access.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door with a high visual contrast.
The door opens inwards.
The width of the opening is 84cm.
There is step-free level access throughout the room.
There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
There is space for an assistance dog to rest.
The flooring is shiny.
The walls and floor have a high visual contrast.
Seating available in the room includes: chairs with armrests and armchairs.
Furniture available in the room includes: desks.
The desks are fixed.
The surface heights are not suitable for wheelchair users.
The clear underside space of the surfaces is suitable for wheelchair users.
There is not a hearing assistance system.
Additional facilities/services include: a flashing fire alarm.
There is no (or very little) background noise in this room.
Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
The bereavement office is accessed by appointment only.