Access Guide
Getting To (Maxillofacial Unit)
- The most accessible route from the Blue Badge parking bays in the Multi-Storey Car Park - P1 has slight ramps or slopes, a dropped kerb with tactile paving, bollards and a pedestrian crossing.
- View further information about parking at the hospital (opens new tab).
- Access to the Maxillofacial Unit is via the main entrance.
- There is a drop-off point at this entrance.
- View further information about entrances (opens new tab).
- The Maxillofacial Unit is located on Level 5 of the main hospital building, within Main Outpatients.
- The Maxillofacial Unit is approximately 15m from the Main Outpatients lift.
- Enter the hospital via the main entrance.
- Turn right and enter Main Outpatients.
- Proceed ahead and to the left of the Main Outpatients reception, to the Main Outpatients lift.
- Take the lift to Level 5.
- Exit the lift and head to the left.
- Go through the Audiology and ENT waiting area and use the platform lift to bypass the steps up to the Maxillofacial Unit.
- The reception to the Maxillofacial Unit is ahead and to the right.
- Internally the most accessible route has step-free level access, a lift, a platform lift and doors permanently held open.
- Some flooring along the route is shiny.
- There are resting areas along the route.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The following toilet facilities are available along the route; a toilet with adaptations (with left hand transfer) and standard toilets.
- View information about accessible toilet facilities in public areas (opens new tab).
- View more information on getting to and around the hospital (opens new tab).
Parking (Northwick Park Hospital - Multi-Storey Car Park - P1)
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Car Park
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- The car park is located in front of the main hospital building.
- The car park is multi-storey.
- The car park surface consists of tarmac and concrete.
- There are 15+ designated Blue Badge parking bays available.
- The Blue Badge bays have faded markings.
- The surveyed Blue Badge parking bay dimensions are 220cm (width) x 456cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 90cm.
- The nearest designated bay is 67m from the main entrance.
- The most accessible route from the Blue Badge parking has slight ramps or slopes, bollards and a pedestrian crossing.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for visitors and Blue Badge holders only.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Free parking for Blue Badge holders is restricted to 6 hours.
- Clearly presented parking signs are available.
- Payment machines are located on Level G and 1 of the multi-storey car park.
- There is a payment machine with controls at a suitable height for a wheelchair user.
- There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
- View information on parking policies/charges (opens new tab).
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Electric Vehicle Charging Points
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- There are 6 electric vehicle charging points.
- The dimensions of the surveyed electric vehicle charging bay are 246cm (width) x 460cm (depth).
- The controls are at a suitable height for a wheelchair user.
- The nozzle holster is at a suitable height for a wheelchair user.
- The charging points require an app.
- There are no electric vehicle charging points designated for Blue Badge holders.
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Drop-off Point
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- There is a designated drop-off point available.
- The designated drop-off point is located in front of the lift lobby on Level 1.
Entrance (Main Entrance)
- This entrance is located at the front of the main hospital building.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a very easy slope at the entrance.
- There is an intercom at a height of 124cm.
- The height of the hand sanitiser is 120cm.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 141cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is a push pad or push button to exit at a height of 130cm.
- There is a second set of double automatic doors.
- The second set of doors open by sliding.
- The width of the opening is 133cm.
- The second set of doors have a high visual contrast.
- There is step-free level access as you enter.
- This entrance gives access to Level 4 of the main hospital building.
Entrance (Main Outpatients)
- This entrance is located on Level 4 of the main hospital building.
- The entrance area is not clearly signed.
- There is step-free level access at the entrance.
- There are double manual doors at this entrance.
- The doors are permanently held open.
- The width of the opening is 208cm.
- There is a small lip on the threshold of the opening.
- The doors have a high visual contrast.
Lift (Lift 5A - Main Outpatients)
- The lift surveyed is located to the rear of the Main Outpatients area.
- The distance from the main entrance is 30m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- Levels 3, 4 and 5 of the Main Outpatients area are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 125cm.
- The internal dimensions of the lift are 155cm (width) x 234cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Lift (Platform Lift to Maxillofacial Unit)
- The lift surveyed is located to the left from the Main Outpatients lift on Level 5.
- This lift is a platform lift.
- The distance from the Main Outpatients lift is 15m.
- The most accessible route to the lift has step-free level access, a slight ramp or slope and doors permanently held open.
- The lift door has a high visual contrast.
- The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 80cm.
- The internal dimensions of the lift are 89cm (width) x 142cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- The button needs to be pressed constantly when in use.
- Internally the lift has: a separate door to exit, a hearing assistance alarm system and a visual floor indicator.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- This lift is used to bypass the 4 steps to the the Maxillofacial Unit.
A key is need to activate the lift.
The key is kept at the Maxillofacial Unit reception.
Reception can be alerted of the need for the lift by a bell, at height 98cm.
There is a slight slope to enter the lift.
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Reception (Maxillofacial Unit)
- The reception is located ahead to the right from the Maxillofacial Unit platform lift.
- The distance from the Maxillofacial Unit platform lift is 5m.
- There is step-free level access to reception.
- The height of the reception desk is 107cm.
- There is a lowered section at the desk.
- The height of the lowered section is 77cm.
- The reception has glazed screens and patterned/distracting backgrounds.
- There is not a hearing assistance system.
- The height of the touchscreen display ranges from 100cm to 127cm from the floor.
- There is no (or very little) background noise in this area.
- The flooring is shiny.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- The seating is fixed.
Seating Area (Children's Waiting Area)
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Location and Access
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- The children's waiting area is to the left of the Maxillofacial Unit reception desk.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
- There are double manual doors with a high visual contrast.
- The doors open towards you.
- The width of the opening is 136cm.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- The flooring is shiny.
- Seating available in this area includes: chairs with armrests.
- Furniture available in this area includes: tables and coffee tables.
- The chairs and tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Department / Service (Maxillofacial Unit)
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Location and Access
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- The Maxillofacial Unit is located on Level 5 of the main hospital building, within Main Outpatients.
- There is written text signage on or near the door.
- There is step-free level access into this area.
- The height of the hand sanitiser is 121cm.
- There are double manual doors with a high visual contrast.
- The doors open away from you.
- The width of the opening is 170cm.
- There is a push pad or push button to exit at a height of 121cm.
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Getting Around
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- There is step-free level access throughout.
- Access throughout may include doors permanently held open.
- The flooring is shiny.
- The walls and floor have a high visual contrast.
- There is no (or very little) background noise in this area.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- Lighting levels were even at the time of the survey.
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Facilities and Services
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- There are 9 consultation/medical rooms available.
- There is not a hearing assistance system.
- The following facilities are available for patients: a toilet with adaptations.
Consultation / Medical Room (Consulting Room)
- There are 6 consultation/medical rooms available.
- The room surveyed was; Consulting Room 5.
- The room is located along the department corridor, on the left.
- The most accessible route to the room has step-free level access and doors permanently held open.
- There is Braille, tactile, written text and numbered signage on or near the door.
- There is step-free level access into the room.
- The height of the hand sanitiser is 135cm.
- There is a single manual door with a high visual contrast.
- The door has a locked extension leaf.
- The locked extension leaf can be opened on request.
- The door opens inwards.
- The width of the opening is 87cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests and chairs without armrests.
- Furniture available in the room includes: desks.
- Some furniture is fixed.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Consultation / Medical Room (Consulting Room)
- There is 1 consultation/medical room available.
- The room surveyed was; Consulting Room 8.
- The room is located along the department corridor, on the right.
- The most accessible route to the room has step-free level access.
- There is written text and numbered signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 87cm.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests and chairs without armrests.
- Furniture available in the room includes: tables and desks.
- Some furniture is fixed.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Consultation / Medical Room (Minor Procedures)
- There is 1 consultation/medical room available.
- The room surveyed was; Minor Procedures.
- The room is located along the department corridor, on the right.
- The most accessible route to the room has step-free level access and doors permanently held open.
- There is Braille, tactile and written text signage on or near the door.
- There is step-free level access into the room.
- The height of the hand sanitiser is 128cm.
- There is a single manual door with a high visual contrast.
- The door has a locked extension leaf.
- The locked extension leaf can be opened on request.
- The door opens inwards.
- The width of the opening is 87cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- The treatment table is free standing and height adjustable.
- The length of the treatment table is 215cm.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: tables and desks.
- Some furniture is fixed.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Imaging Room (X-Ray Room)
- The room surveyed was; X-Ray Room.
- The room is located along the department corridor, on the left.
- The most accessible route to the room has step-free level access.
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Imaging Room
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- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 86cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: height adjustable chairs.
- Furniture available in the room includes: tables.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Toilet with Adaptations (Right Hand Transfer)
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Location and Access
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- The toilet surveyed is located towards the end of the department corridor, on the right.
- The distance from the Maxillofacial Unit entrance is 15m.
- The most accessible route to the toilet has step-free level access and doors permanently held open.
- There is step-free level access into the facility.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 87cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 153cm (width) x 213cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 78cm (from the side of the toilet pan).
- There is a lever flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a low visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 107cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 68cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a low visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 86cm from the floor.
- There is a wall mounted towel dispenser which can be reached when seated on the toilet.
- The towel dispenser has a low visual contrast.
- The towel dispenser is 97cm from the floor.
- There is not a hand dryer.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is a mirror.
- There is no shelf.
- The cubicle has a sanitary bin and a pedal bin.
- There is one coat hook.
- The coat hook is 168cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.