Access Guide
Getting Here
- The shopping centre is located around 1 mile to the east of the A1(M) and A19(M) south of Gateshead.
The A1231 is used until the junction with the A182 where the centre is accessible from the south west or north east. - There are main car parks to the east and west with Blue Badge parking near ASDA and Sainsbury's and in Car Park 2.
- For more information on traveling to the shopping centre by car please click here (opens new tab).
- For more information on parking please click here (opens new tab)
- There is a bus stop within 150 metres of the shopping centre.
- There is a bus station located to the west of the shopping centre with link access via lift or escalator.
The bus station is served locally and nationally by Go Northeast and National Express. - For more information on Go Northeast please click here (opens new tab).
- For more information on National Express please click here (opens new tab).
- The nearest railway station is Chester-le-Street.
- Chester-le-Street Station is approximately 5.5 miles south west from the shopping centre.
- For more information on Chester-le-Street Station please click here (opens new tab).
Getting Help and Assistance
- Guest services associates, Security officers and Cleaning operatives receive Autism Awareness training.
- There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
- British Sign Language interpreters can be provided on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- The venue does not offer a quiet shopping experience.
- Water bowls for assistance dogs are not available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and mobility scooters.
Parking
- The shopping centre does have its own parking facilities.
- The car park is located to the west of the shopping centre.
- The car park type is open air/surface.
- The car park does have a height restriction barrier.
- The maximum height of the restriction barrier is 230cm (7ft 7in).
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is not a/are not Blue Badge parking bay(s) available.
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Parking
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- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
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Paying
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- There are no parking charges for the car park.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is not clearly visible from the car park.
- The route from the car park to the entrance is not clearly signposted.
- The surface on the approach to the entrance is tarmac.
- There is not a road to cross between the car park and the entrance.
- There is some tactile paving on dropped kerbs between the car park and the entrance.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
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Comments
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- The height restriction only applies to Car Park 10 on the left as you enter which offers parent and child bays.
- There is a ramp with handrails on both sides which bypasses 15+ clearly marked steps with handrails on both sides here.
- There is a circle in front of Durham House tower adjacent to the car parks which can be used for drop-offs.
- There is a long easy slope up from the Durham House tower areas.
Related Access Guides - Shopping Centre
- For information on the Galleries Shopping Centre - Ground Floor please click here (opens in new tab)
- For information on the Galleries Shopping Centre - First Floor please click here (opens in new tab)
- For information on the Galleries Shopping Centre - Centre Management please click here (opens in new tab).