Access Guide

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Summary

Destination Experiences is the place to go to book all day trips and excursions.
The Cruise Holiday Store, also located in this area is where you can book future cruises.
Destination Experiences is located in the Atrium, midship on Deck 5.
For opening times, please refer to the daily Cruise News or the information touchscreens situated throughout the ship.
The standalone accessible toilet(s) is/are located in the Purple Staircase area, at the forward of the ship on Decks 5 and 9.
For information about all toilet facilities please click here (opens new tab).
For information about the deck itself please click here (opens new tab).
For information about the ship itself please click here (opens new tab).

There is step-free access to Destination Experiences.
There is step-free access throughout.
There is sufficient space for a wheelchair user to turn.
Background music is played in this area.
The flooring in this area consists of carpet and tiles.
There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
There are no potential trip hazards.
The colour contrast between the walls and floor is high.
The lighting levels are moderate to good.
This area is staffed during opening hours.
There is not a hearing assistance system.
There is a/are touchscreen(s) available within this area.
The touchscreen(s) is/are height adjustable.
There is not a knee recess under the touchscreen(s).

Desk View
- The desk is located in the Atrium, midship on Deck 5.
- There is step-free access to the desk.
- There is a clear unobstructed route to the desk.
- There are windows, TVs, glazed screens or mirrors behind the desk which could adversely affect the ability of someone to lip read.
- The desk is not placed in front of a background which is patterned.
- The lighting levels at the desk are moderate to good.
- The height of the desk is 73cm.
- There is not a hearing assistance system at the desk.
- Background music is played in this area.
- The flooring in this area consists of carpet.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
Seating View
- There is seating for the desk.
- Access to the seating is unobstructed.
- There are chairs with armrests available.
- There is sufficient space for a wheelchair user to use the seating area.

A member staff can provide assistance if required.
At a few ports the ship will not be able to dock in the port.
In these situations access to the port is via a tender boat.
There is stepped access down to the pontoon.
There is one step from the pontoon onto the boat.
There is then stepped access to the fixed seating areas, located at the front and rear of the boat.
Passengers must be able to leave their wheelchair and use the stairs to access the tender boat.
Marella Cruises can provide information on whether tender boats are used for any excursions on each cruise.
At some ports passengers require their passports, whereas at times you will just need to take your Marella Cruises Ship Card to the security gate and have it scanned before disembarking and have it scanned when returning to the ship.