Access Guide
Summary
- Destination Experiences is the place to go to book all day trips and excursions.
- Destination Experiences is located in the Atrium, midship, on Deck 5.
- For opening times, please refer to the daily Cruise News or the information touchscreens situated throughout the ship.
- The standalone accessible toilet(s) is/are located in the Green Staircase area, at the aft of the ship on Deck 6 and in the Red Staircase area, midship on Deck 11.
- For information about all toilet facilities please click here (opens new tab).
- For information about the deck itself please click here (opens new tab).
- For information about the ship itself please click here (opens new tab).
Destination Experiences
- There is step-free access to Destination Experiences.
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to turn.
- In this area there are chairs with armrests and coffee tables available.
- No chairs are permanently fixed.
- No tables are permanently fixed.
- The surface height of the lowest table is 46cm.
- Background music is not played in this area.
- The flooring in this area consists of carpet.
- There are no potential trip hazards.
- The colour contrast between the walls and floor is high.
- The lighting levels are moderate to good.
- This area is staffed during opening hours.
- There is not a hearing assistance system.
- There is a/are touchscreen(s) available within this area.
- The touchscreen(s) is/are height adjustable.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 110cm.
Counter
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Counter
View
- The counter is located in the centre of the Destination Experiences area.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is not placed in front of a background which is patterned.
- The lighting levels at the counter are moderate to good.
- The height of the counter is 110cm.
- There is not a lowered section of the counter.
- There is not a hearing assistance system at the counter.
- Background music is not played in this area.
- The flooring in this area consists of carpet.
Desk (Bike Tours)
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Desk
View
- The desk is located in the Destination Experiences area.
- There is step-free access to the desk.
- There is a clear unobstructed route to the desk.
- There are windows, TVs, glazed screens or mirrors behind the desk which could adversely affect the ability of someone to lip read.
- The desk is not placed in front of a background which is patterned.
- The lighting levels at the desk are moderate to good.
- The height of the desk is 73cm.
- There is not a hearing assistance system at the desk.
- Background music is not played in this area.
- The flooring in this area consists of carpet.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 110cm.
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Seating
View
- There is seating for the desk.
- Access to the seating is unobstructed.
- There are tables and chairs with armrests available.
- There is sufficient space for a wheelchair user to use the seating area.
- If the Bike Tour desk is not staffed, a member of Destination Services will be able to help.
Day Trips and Excursions
- Information and booking day trips and excursions are done at Destination Experiences which is located on Deck 5.
- The Destination Experiences team will have access information about the trips.
- Please speak to the team about any access issues before booking an excursion or tour.
- Disembarking and embarking is done at the majority of ports on Deck 3 via the ramped gangway.
- At a few ports disembarking and embarking is done on Deck 6 via a footbridge.
- The gradient of the ramped gangway is usually steep with handrails on both sides.
- The gradient of the gangway may vary depending on the arrival port or the tide.
- A member staff can provide assistance if required.
- There is a security check as you disembark and embark at some ports.
- The security gate is 71cm wide.
- At a few ports the ship will not be able dock in the port.
- In these situations access to the port is via a tender boat.
- There is stepped access down to the pontoon.
- There is one step from the pontoon onto the boat.
- There is then stepped access to the seating areas.
- The seating areas are located at the front and rear of the boat.
- The seating is fixed and in rows.
- Passengers must be able to leave their wheelchair and use the stairs to access the tender boat.
- Marella Cruises can provide information on whether tender boats are used for any excursions on each cruise.
- At some ports passengers require their passports, whereas at times you will just need to take your Marella Cruises Ship Card to the security gate and have it scanned before disembarking and have it scanned when returning to the ship.