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NONNA'S

Deck 11, Marella Explorer 2

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Access Guide

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Summary

Counter (Welcoming Desk)

  • Counter View
    • The counter is located before the entrance to NONNA'S.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 131cm.
    • There is not a lowered section of the counter.
    • There is not a hearing assistance system at the counter.

Entrance (Deck 11 - Forward)

  • Access View
    • This information is for the entrance located in the Blue Staircase area, at the forward of the ship on Deck 11.
    • There is step-free access at this entrance.
    • The entrance area/door is clearly signed.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a/are hand sanitiser(s) at this entrance.
    • The height of the hand sanitiser(s) is/are 110cm.
    • The main door(s) open(s) by sliding.
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open when the venue is open.
    • The width of the opening is 95cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.

Eating / Drinking

  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered and a buffet counter.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is Italian.
    • Plastic/takeaway cups are not available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available on request.
    • This area does play background music.
    • Background music is only played at certain times.
    • There is not a hearing assistance system .
    • Cabin cards are scanned for additional cover charges.
    • There is a/are hand sanitiser(s) in this area.
  • Service Counter(s) View
    • The height of the counter is 95cm.
    • There is not a lowered section of the counter.
    • The type of flooring in this area is vinyl.
    • The lighting levels are moderate to good.
    • Lighting levels can be adjusted by a member of staff upon request.
  • Seating Area View
    • There is step-free access throughout.
    • There is ample room for a wheelchair user to manoeuvre.
    • There are some tables which are accessible to wheelchair users.
    • In this area there are tables, a mixture of chairs with and without armrests and bench seats available.
    • The standard height for the underside of dining tables is 74cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • The flooring in this area consists of vinyl, wood and laminate.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are varied.
    • Lighting levels can be adjusted by a member of staff upon request.
    • Lighting levels may be lower in the evening.
    • There is seating outside the entrance to Nonna's on the outer deck.