Access Guide
Summary
- Destination Experiences is the place to go to book all day trips and excursions.
- Maps and guides are available.
- Destination Experiences is located in the Atrium, midship on Deck 5.
- For opening times, please refer to the daily Cruise News or the information touchscreens situated throughout the ship.
- The standalone accessible toilet(s) is/are located by the Red Staircase area, midship on Deck 11.
- For information about all toilet facilities please click here (opens new tab).
- For information about the deck itself please click here (opens new tab).
- For information about the ship itself please click here (opens new tab).
- For information about Reception please click here (opens new tab).
Entrance (Deck 5 - Midship)
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Access
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- This information is for the entrance located leading off the Reception Atrium area, either side of the Destination Services area.
- There is ramped/sloped access at this entrance.
- The entrance area/door is not clearly signed.
- There are no doors at this entrance.
- The width of the opening is 101cm.
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Ramp/Slope
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- The ramp/slope is located in front of the access points.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 104cm (3ft 5in).
- The lighting levels at the ramp/slope are low to moderate.
Destination Experiences
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to turn.
- In this area there are sofas, tables, chairs with armrests and coffee tables available.
- No chairs are permanently fixed.
- Some tables are permanently fixed.
- The surface height of the lowest table is 49cm.
- The surface height of the highest table is 74cm.
- Background music is played in this area.
- The flooring in this area consists of carpet.
- There are no potential trip hazards.
- The colour contrast between the walls and floor is high.
- The lighting levels are moderate to good.
- This area is staffed during opening hours.
- There is not a hearing assistance system.
- There is a/are touchscreen(s) available within this area.
- The touchscreen(s) is/are height adjustable.
- There is not a knee recess under the touchscreen(s).
Counter
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Counter
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- The counter is located in the centre of the Destination Experiences area.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is not placed in front of a background which is patterned.
- The lighting levels at the counter are moderate to good.
- The height of the counter is 120cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 76cm.
- There is a clear knee recess beneath the low/lowered section of the counter.
- There is not a hearing assistance system at the counter.
- Background music is played in this area.
- The flooring in this area consists of carpet.
Day Trips and Excursions
- Information and booking day trips and excursions are done at Destination Experiences which is located on Deck 5.
- The Destination Experiences team will have access information about the trips.
- Please speak to the team about any access issues before booking an excursion or tour.
- Disembarking and embarking is done at the majority of ports on Deck 3 via the gangway.
- At a few ports disembarking and embarking is done on Deck 5 via a footbridge or a gangway.
- The gradient of the ramped gangway is usually steep with handrails on both sides.
- The ramped gangway is 119cm wide.
- The gradient of the gangway may vary depending on the arrival port or the tide.
- A member staff can provide assistance if required.
- There is a hand sanitiser located at the bottom of the gangway, which is 115cm high (shown in photograph 4).
- When embarking, passengers will pass through a security gate, 75cm wide, located just inside the ship from the gangway.
- Hand luggage will also be put through an x-ray machine.
- At a few ports the ship will not be able dock in the port.
- In these situations access to the port is via a tender boat.
- There is stepped access down to the pontoon.
- There is one step from the pontoon onto the boat.
- There is then stepped access to the seating areas.
- The seating areas are located at the front and rear of the boat.
- The seating is fixed and in rows.
- Passengers must be able to leave their wheelchair and use the stairs to access the tender boat.
- Marella Cruises can provide information on whether tender boats are used for any excursions on each cruise.
- At some ports passengers require their passports, whereas at times you will just need to take your Marella Cruises Ship Card to the security gate and have it scanned before disembarking and have it scanned when returning to the ship.