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Marks and Spencer Marble Arch

458 Oxford Street, London, W1C 1AP

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Access Guide

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COVID-19 Information

  • The information in this section was taken in November 2020.
  • To help keep all customers and colleagues well, stores have additional social distancing measures in place such as signage and floor markings.
  • M&S hosts will welcome you on arrival and will carefully count the number of customers in-store using a market-leading app to ensure social distancing is maintained.
  • Colleagues across stores have been provided with additional hygiene measures – from hand sanitisers to Perspex screen at till points – and extra cleaning is taking place to keep up the excellent standards for you and the teams.
  • Toilets are available.
  • A new Book & Shop tool enables Sparks Customers to book a shopping slot in advance to keep queues to a minimum and maintain a safe shopping environment for all customers.
  • Opening times may be subject to change due to Covid-19 restrictions. Latest opening time for stores can be found here.

Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Marylebone.
    • The nearest underground tube station/Metro station is Marble Arch.
  • Parking View
    • The store does not have its own car park.
    • Clearly signed and/or marked on street Blue Badge parking bays are available (within approximately 50m of the store).
    • The on street Blue Badge parking bay(s) is/are located on Portman Mews South.
    • There is a public car park within approximately 200m of the store.
    • The public parking facilities are located on Orchard Street.
    • Standard on street parking is available (within approximately 50m of the store).

Approach (Oxford Street)

  • There is step free access on the approach to the store.
  • There is a ramp with a very easy incline.
  • The surface of the approach is stone/concrete tiles.

Outside Access (Oxford Street)

  • This information is for the entrance located on Oxford Street.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 245cm (8ft).
    • There are fixed barriers/security barriers at this entrance.
    • The minimum width between the fixed barriers/security barriers is 125cm.

Outside Access (Oxford Street - Stepped)

  • This information is for the entrance located on Oxford Street.
  • Step Details View
    • There is stepped access at this entrance.
    • The step(s) is/are located in front of the entrance.
    • There is/are 1 step(s) to access the store.
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 16cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
  • Entrance Details View
    • The main door(s) open(s) both ways (push and pull).
    • The door(s) is/are double.
    • The width of the door opening is 150cm (4ft 11in).
  • Comments View
    • There is a similar entrance located nearby which is accessed by two steps which can be seen in photographs 4 and 5.

Approach (Orchard Street)

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.

Outside Access (Orchard Street)

  • This information is for the entrance located on Orchard Street.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 285cm (9ft 4in).
    • There are fixed barriers/security barriers at this entrance.
    • The minimum width between the fixed barriers/security barriers is 130cm.

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the Refunds and Exchange counter, at the Home desk/counter, within the M&S Bank, at the Bureau de Change counter and at the food information counter.
    • There is a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are available.
  • Order and Collect View
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from the Order and Collect counter.
    • The Order and Collect counter is located on the first floor, to the left of the store as you exit the lift.
    • There is step free access to the Order and Collect counter, via lift.
    • There is a clear accessible route to the Order and Collect counter.
    • The Order and Collect counter is approximately 22m from the lift.
    • The height of the Order and Collect counter is 90cm.
    • There is not a hearing assistance system at the counter.

Womenswear (Ground Floor)

  • Womenswear View
    • Womenswear is located on the ground floor, ahead as you enter the Oxford Street entrance.
    • There is step free access to Womenswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Womenswear aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Womenswear till(s)/counter(s).
    • There is a clear accessible route to the Womenswear till(s)/counter(s).
    • The nearest Womenswear till(s)/counter(s) is/are approximately 3m from the Oxford Street entrance.
    • The height of the Womenswear till(s)/counter(s) is/are 95cm.
    • There is not a hearing assistance system at the till(s)/counter(s).
  • Accessible Fitting Room(s) View
    • There is/are 12 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 105cm.
    • The dimensions of the accessible fitting room(s) are 228cm x 237cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 28cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 105cm and 160cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 90cm.
  • Standard Fitting Room(s) View
    • There is/are 12 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Other Floors

  • Stairs View
    • There are stairs, however they are not located on the shop floor/in a public area.
  • Escalator(s) View
    • There is an/are escalator(s) for public use.
    • The escalator(s) is/are located ahead as you enter the Oxford Street entrance.
    • The escalator(s) in the store go both up and down.
    • The floors which are accessible by escalators are basement, ground floor, first floor, second floor and third floor.
    • The escalator steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • Clear signage for the lift is visible from the escalator(s).
    • There is an/are additional escalator(s) in the store which has/have similar details.
  • Lift View
    • There is a lift for public use.
    • The lift is located ahead as you enter the Oxford Street entrance.
    • There is step free access to the lift.
    • There is a clear accessible route to the lift.
    • The lift is approximately 18m from the Oxford Street entrance.
    • The floors which are accessible by this lift are basement, ground floor, first floor, second floor and third floor.
    • The lift is a standard lift.
    • The clear door width is 135cm.
    • The dimensions of the lift are 195cm x 220cm.
    • There is a mirror to aid reversing out the lift.
    • There are not separate entry and exit doors in the lift.
    • The lift has a visual floor indicator.
    • The lift has an audible announcer.
    • The lift has a hearing assistance alarm system.
    • The height of the lift controls are between 85cm and 115cm.
    • The lift controls have tactile markings.
    • The lift controls do not have Braille markings.
    • There is an/are additional lift(s) in the store which has/have similar details.
    • The additional lift(s) is/are located ahead as you enter the Oxford Street entrance.

Food Hall

  • Food Hall View
    • The Food Hall is located on the basement level, ahead as you exit the lift.
    • There is step free access to the Food Hall, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 95cm.
    • There is a hearing assistance system at the counter.
    • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • The height of the high activity till(s) is/are 89cm.
    • The height of the lowered section of the high activity till(s) is 69cm.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Café (Market Place)

  • The Café is located on the basement level, to the left of the store as you exit the lift.
  • There is step free access to the Café, via lift.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 88cm.
  • There is not a priority table for wheelchair users.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 1m from the Café entrance/opening.
  • The distance between the floor and the dining tables is 70cm.
  • There is clear manoeuvring space throughout the Café.
  • Menus are available on the wall.
  • The Café has a menu board.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

Babywear/Kidswear

  • Babywear/Kidswear View
    • Babywear/Kidswear is located on the basement level, to the right of the store as you exit the lift.
    • There is step free access to Babywear/Kidswear, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Babywear/Kidswear aisle(s).
    • There is a browse and order hub within Babywear/Kidswear.
  • Till(s)/Counter(s) View
    • There is step free access to the Babywear/Kidswear till(s)/counter(s), via lift.
    • There is a clear accessible route to the Babywear/Kidswear till(s)/counter(s).
    • The nearest Babywear/Kidswear till(s)/counter(s) is/are approximately 34m from the lift.
    • The height of the Babywear/Kidswear till(s)/counter(s) is/are 91cm.
    • There is not a hearing assistance system at the till(s)/counter(s).
  • Standard Fitting Room(s) View
    • There is/are 2 standard fitting room(s) within Babywear/Kidswear.
    • There is step free access to the standard fitting room(s), via lift.
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Lingerie

  • Lingerie View
    • Lingerie is located on the first floor, to the left of the store as you exit the lift.
    • There is step free access to Lingerie, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Lingerie aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Lingerie till(s)/counter(s), via lift.
    • There is a clear accessible route to the Lingerie till(s)/counter(s).
    • The nearest Lingerie till(s)/counter(s) is/are approximately 38m from the lift.
    • The height of the Lingerie till(s)/counter(s) is/are 95cm.
    • There is not a hearing assistance system at the till(s)/counter(s).
  • Accessible Fitting Room(s) View
    • There is/are 13 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s), via lift.
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 230cm x 235cm.
    • There is not clear manoeuvring space in the accessible fitting room(s), due to the curtain being located halfway in the fitting room.
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 20cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 100cm and 160cm from the floor.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 80cm.
  • Standard Fitting Room(s) View
    • There is/are 12 standard fitting room(s) within Lingerie.
    • There is step free access to the standard fitting room(s), via lift.
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Womenswear (First Floor)

  • Womenswear View
    • Womenswear is located on the first floor, to the right of the store as you exit the lift.
    • There is step free access to Womenswear, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Womenswear aisle(s).
    • There is a browse and order hub within Womenswear.
  • Till(s)/Counter(s) View
    • There is step free access to the Womenswear till(s)/counter(s), via lift.
    • There is a clear accessible route to the Womenswear till(s)/counter(s).
    • The nearest Womenswear till(s)/counter(s) is/are approximately 20m from the lift.
    • The height of the Womenswear till(s)/counter(s) is/are 92cm.
    • There is not a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 33 fitting room(s) in total within Womenswear, 2 of which are accessible fitting rooms.
    • There is step free access to the accessible fitting room(s), via lift.
    • There is a clear accessible route to the accessible fitting room(s).
    • The name/number of the accessible fitting room surveyed is 1.
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 225cm x 235cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 19cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 105cm and 160cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 45cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 95cm.
    • There is an/are additional accessible fitting room(s) in this area which has/have similar details.
  • Standard Fitting Room(s) View
    • There is/are 31 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s), via lift.
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Till/Counter (Click and Collect)

  • The till/counter is located to your left on exiting the lift on the first floor.
  • There is step free access to the till/counter, via lift.
  • There is a clear accessible route to the till/counter.
  • The till/counter is approximately 5m from the Lift.
  • The height of the till/counter is 91cm.
  • There is not a hearing assistance system at the till/counter.
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

Beauty

  • Beauty View
    • The Beauty department is located on the first floor, to the right of the store as you exit the lift.
    • There is step free access to the Beauty department, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Beauty department aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Beauty department till(s)/counter(s), via lift.
    • There is a clear accessible route to the Beauty department till(s)/counter(s).
    • The nearest Beauty department till(s)/counter(s) is/are approximately 15m from the lift.
    • The height of the Beauty department till(s)/counter(s) is/are 90cm.
    • There is not a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

Menswear

  • Menswear View
    • Menswear is located on the second floor, ahead as you exit the lift.
    • There is step free access to Menswear, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Menswear aisle(s).
    • There is a browse and order hub within Menswear.
  • Till(s)/Counter(s) View
    • There is step free access to the Menswear till(s)/counter(s), via lift.
    • There is a clear accessible route to the Menswear till(s)/counter(s).
    • The nearest Menswear till(s)/counter(s) is/are approximately 24m from the lift.
    • The height of the Menswear till(s)/counter(s) is/are 92cm.
    • There is not a hearing assistance system at the till(s)/counter(s).
  • Accessible Fitting Room(s) View
    • There is/are 19 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s), via lift.
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 225cm x 235cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 105cm and 160cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 85cm.
  • Standard Fitting Room(s) View
    • There is/are 18 standard fitting room(s) within Menswear.
    • There is step free access to the standard fitting room(s), via lift.
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).
  • Comments View
    • There are two separate menswear counters one on the lower area of the menswear department (photograph 7) and one on the upper level (Photograph 8).

Ramp(s) or Slope(s) (Second Floor - Menswear and M&S Café)

  • There is a/are slight ramp(s)/slope(s) to access additional Menswear aisles and the M&S Café.
  • The ramp(s)/slope(s) is/are located on the second floor, to the left of the store as you exit the lift.
  • There is a/are handrail(s) at the ramp/slope.
  • The handrail(s) is/are on both sides going up.
  • The ramp/slope does overcome the step(s).

Step(s) (Second Floor - Menswear and M&S Café)

  • There is/are 3 step(s) to access additional Menswear aisles and the M&S Café.
  • The step(s) is/are located on the second floor, to the left of thes tore as you exit the lift.
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.

Café (M&S Café Second Floor)

  • The Café is located on the upper area of the second floor.
  • There is step free access to the Café.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
  • There is a/are ramp(s) within the Café.
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 86cm.
  • The clear knee recess does not have the dimensions of 70cm (height) x 30cm (depth).
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • The nearest table is approximately 2m from the Café entrance/opening.
  • The distance between the floor and the dining tables is 69cm.
  • There is clear manoeuvring space throughout the Café.
  • Menus are available on the wall.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

Home

  • Home View
    • The Home department is located on the third floor, ahead as you exit the lift.
    • There is step free access to the Home department, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Home department aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Home department till(s)/counter(s), via lift.
    • There is a clear accessible route to the Home department till(s)/counter(s).
    • The nearest Home department till(s)/counter(s) is/are approximately 15m from the lift.
    • The height of the Home department till(s)/counter(s) is/are 90cm.
    • There is a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

Café (M&S Café Third Floor)

  • The Café is located to the rear of the building on the third floor.
  • There is step free access to the Café, via lift.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks cannot be brought to the table.
  • The height of the service counter is 90cm.
  • There is not a clear knee recess beneath the lowered section of the counter.
  • The nearest table is approximately 12m from the Café entrance/opening.
  • The distance between the floor and the lowest dining table is 71cm.
  • The distance between the floor and the highest dining table is 74cm.
  • There is clear manoeuvring space throughout the Café.
  • Menus are available on the wall.
  • The Café has a menu board.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

Accessible Toilet(s) (Lower Ground Floor)

  • There is an accessible toilet in the store.
  • Location of and Access to the Accessible Toilet View
    • The accessible toilet is unisex.
    • The accessible toilet is located on the basement level, to the right of the store as you exit the lift.
    • There is step free access to the accessible toilet, via lift.
    • There is a clear accessible route to the accessible toilet.
    • The accessible toilet is approximately 39m from the lift.
  • Features and Dimensions of the Accessible Toilet View
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens towards you (pull).
    • The width of the door opening is 85cm.
    • The door is locked by a lever twist.
    • The dimensions of the accessible toilet are 175cm x 190cm.
    • There is clear manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm.
    • There is a drop down rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a functional emergency alarm.
    • There are disposal facilities in the accessible toilet.
    • There are coat hooks in the accessible toilet at 105cm and 140cm from the floor.
  • Position of Fixtures in the Accessible Toilet View
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on the left.
    • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • The shelf or equivalent flat surface is within 95cm of the floor.
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 85cm from the floor.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet has a wall which acts as a backrest.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 113cm.
    • There is a wash basin.
    • The wash basin can be reached when seated on the toilet.
    • The height of the wash basin is 72cm.
    • The tap type is lever. It is a mixer tap.
    • The tap(s) can be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 60cm.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The height of the towel dispenser is 105cm.
    • There is a hand dryer.
    • The height of the hand dryer is 70cm.
  • Colour Contrast in the Accessible Toilet View
    • There is a colour contrast between the external door and wall.
    • There is a colour contrast between internal door and wall.
    • There is a colour contrast between the grab rail(s) on the right and wall.
    • There is a colour contrast between the grab rail(s) on the left and wall.
    • There is a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.
    • There is an/are additional accessible toilet(s) in the store, however details may vary.
    • The additional accessible toilet(s) is/are located on the third floor, to the left of the store as you exit the lift.

Accessible Toilet(s) (Third Floor)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the third floor to your front left on exiting the lift.
    • This accessible toilet is approximately 25m (27yd 1ft) from the lift.
    • There is step-free access to the accessible toilet, via lift.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 86cm (2ft 10in).
    • The contrast between the internal door and wall is good.
    • The door does not have a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is poor.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 180cm (4ft 11in x 5ft 11in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 75cm (2ft 6in).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a sensor flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • There is not an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • The height of the coat hook is 115cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf within the accessible toilet.
    • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
    • The shelf is located where it is reachable.
    • The toilet does not have a backrest or a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 120cm (3ft 11in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 78cm (2ft 7in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 96cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 85cm (2ft 9in).
    • The contrast between the hand dryer and the wall is poor.

Standard Toilet(s)

  • There is a/are standard female and male toilet(s) in the store.
  • Standard Female and Male Toilet(s) View
    • The female and male toilet(s) is/are located on the basement level, to the right of the store as you exit the lift and on the third floor, to the left of the store as you exit the lift.
    • There is step free access via lift, to all of the standard female and male toilet(s).
    • There is a clear accessible route to all of the standard female and male toilet(s).
    • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
  • Baby Change Facilities View
    • Baby changing facilities are available within the standard female and male toilet(s).
    • The height of the baby changing table/bench once extended and in use is 95cm.

Parent and Baby Room

  • There is a parent and baby room in the store.
  • The parent and baby room is located on the third floor, to the left of the store as you exit the lift.
  • There is step free access to the parent and baby room, via lift.
  • There is a clear accessible route to the parent and baby room.
  • The parent and baby room is approximately 34m from the lift.
  • Staff do not need to be notified for use of the room.
  • The height of the baby change table/bench once extended and in use is 90cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 80cm.
  • There is a/are chair(s) in the parent and baby room.
  • There is not a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.
  • There is an/are additional parent and baby room(s) in the store, however details may vary.
  • The additional parent and baby room(s) is/are located on the basement level, to the left of the store as you exit the lift.
  • Comments View
    • The third floor parent and baby room can be seen in photographs 1, 2, 3 and 4.
    • The basement level parent and baby room can be seen in photographs 5, 6 and 7.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.