Skip to main content

Oxford Street - Marble Arch to Bond Street Station

Oxford Street, London, W1C 1AP

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

COVID-19 Information

  • The information in this section was taken in October 2020.
  • Some of the shops on Oxford Street have temporary barriers for queuing at their entrances.
    Many of the kiosks located where side roads meet Oxford Street are closed, which reduces congestion.
  • There are hand sanitiser points attached to signposts at intervals along the street.
  • There are signs and pavement stickers to remind visitors about social distancing.
  • In some areas, barriers have been installed to close bus stops so that the layby can be used to create more pavement space
    This will increase the distance between some bus stops.
    In others areas, parts of the road have been cordoned off to make more pavement space.
  • Some streets, just as James Street and Picton Place have had temporary barriers installed to create pedestrian only zones 11.00 - 22.00.
    There may still be vehicle access for residents during this time.
    The scheme has allowed the cafés and bars to use all the pavement area for seating and pedestrians use the road.
    There are no dropped kerbs between the road and the pavement seating areas.
  • Please see the attached link for information from TfL on accessibility for customers during the coronavirus pandemic.
    If social distancing would prevent staff providing assistance - such as guiding a visually impaired passenger or pushing a wheelchair user up a portable ramp - an accessible taxi will be booked instead.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Overview (Key Accessibility Information)

  • This Access Guide covers the section of Oxford Street between Marble Arch and Bond Street Station at Davies Street.
    The changing nature of the West End may mean that the on-street conditions are different to the description in this Access Guide.
    This Access Guide was undertaken in August 2019 and reviewed in October 2020.
    The length of this section is approximately 0.4 miles (0.65km).
    For detailed information about Oxford Street itself, between Marble Arch and Bond Street Station please click here (new tab)
    Major businesses such as Marks and Spencer (new tab), Primark (new tab), Boots (new tab), Holland and Barrett (new tab), JD Sports (new tab), McDonald’s (new tab), Superdrug, River Island, Zara, Gap and Selfridges are located in this section.
    This Access Guide also includes the side roads:
    - Orchard Street, leading to Wigmore Street and Portman Square (new tab)
    - Duke Street northern section, leading to Wigmore Street and Manchester Square (new tab)
    - Duke Street southern section, leading to Brown Hart Gardens, Grosvenor Square and Brook Street (new tab)
    - James Street, leading to Barrett Street, St Christopher's Place and Wigmore Street (new tab)
    - Gilbert Street, leading to Weighhouse Street (new tab).
  • Brook Street, Davies Street, South Molton Street and the sections of Oxford Street to the east of Bond Street Station are covered in separate Access Guides.
  • Oxford Street and the roads which cross it can be extremely busy.
    The pavements and pedestrian crossings are all level and wide, however they can be congested at peak times, which could be daunting for some people.
    Peak times are from 12:00 until around 19:00 and peak months are July - August and December.
  • There can be a lot of noise from the open doors of some shops and also musicians performing on the street.
    Seating and Legible London wayfinding signs are available at intervals on both sides of Oxford Street.
    All of the crossroads and side roads have pedestrian-controlled crossings apart from the side road Binney Street, on the south side of Oxford Street.
  • Pedestrian traffic is likely to increase when the new Elizabeth Line Station opens at Bond Street in 2022.
    There are plans to widen pavements and improve the streetscape of Oxford Street and most of the side roads in the next few years, which may cause temporary disruption in some areas.
  • The main ways to get to Oxford Street include; tube, bus or taxi.
    Along this section of Oxford Street there are taxi ranks on the north side of Oxford Street, east of Portman Street, and in side roads; Orchard Street (next to Marks and Spencer) and Duke Street north (outside Selfridges)
    Bus stops are located at various points along Oxford Street. However the number of bus routes and the location of the bus stops may change as part of the Oxford Street District improvement works.
    Access points for the following Underground Stations are located in this section of Oxford Street; Marble Arch and Bond Street.
  • Parking in the area is very limited and visitors are encouraged to use public transport.
    Within this section of Oxford Street there is an underground car park with lift access and Blue Badge parking bays (Q-Park - Marble Arch (new tab)), located off Cumberland Gate, west of Oxford Street.
    There are a small number of Blue Badge parking bays and some standard on-street bays in side roads off Oxford Street.
  • There is an automatic public toilet cubicle in this section of Oxford Street, on Balderton Street, near Selfridges (west of Bond Street Station).
    It is intended to be accessible for all users but may not be suitable for some disabled people.
    Please click here (new tab) for more information about this accessible toilet.
    Many of the department stores, larger shops and restaurants have step-free accessible and standard toilets and baby change facilities for customers.
    There are also toilet facilities available within Q-Park - Marble Arch and St Christopher's Place.
  • To view the Access Guide for Oxford Street - Bond Street Station to Oxford Circus please click here (new tab)..
  • To view the Access Guide for Oxford Street - Oxford Circus to Tottenham Court Road please click here (new tab)..

Related West End Venues (Oxford Street - Marble Arch to Bond Street Station)

  • The following venues are located on Oxford Street, between Marble Arch and Bond Street Station.

Getting Here (Oxford Street - Between Marble Arch and Bond Street Station)

On Street Parking

  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on the north section of Duke Street, next to Selfridges (photographs 1 and 2), on Portman Mews, west of Orchard Street (photographs 3 and 4) and on Barrett Street, north of Oxford Street.
  • The dimensions of the on street Blue Badge parking bays vary in size.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 4 hours only.
  • On Street Standard Parking View
    • Standard on street parking is available.
    • The on street standard parking bay(s) is/are located on Duke Street, south of Oxford Street (photograph 5), James Street (photograph 6), Picton Place and Barrett Street which connect Duke Street north and James Street.
  • Comments View
    • All the parking bays are limited to a maximum of 4 hours, Monday - Saturday 08:30 - 18:30.
    • The standard parking bays are pay-to-park, by phone.
    • The standard bays are not free for Blue Badge holders.
    • Blue Badge holders are permitted a further hour free after the expiry of the paid-for time.
    • Parking in the area is very limited and visitors are encouraged to use public transport, however for information about the Blue Badge Scheme and parking in London please click here (new tab).
    • For information on where you can park with a disabled parking badge please click here (new tab).

General Accessibility (Oxford Street - Marble Arch to Bond Street Station)

  • Paths and Pavements View
    • There is step-free access throughout Oxford Street.
      Most of the shops and restaurants in this section have at least 1 step-free entrance.
      The pavements are generally level or with a slight slope along their length (photographs 1 - 3).
    • All the crossroads and side roads have pedestrian-controlled crossings apart from the side road; Binney Street (south side of Oxford Street, between Gilbert Street and Duke Street) .
      There are also pedestrian-controlled crossings on Oxford Street between the main junctions.
      Some of these crossing points can become congested and give limited time to cross.
    • There is pedestrian-only access from Oxford Street to some side roads:
      South side - Lumley Street (photograph 4), and Balderton Street (photograph 5) .
      North side - Old Quebec Street (photograph 6), Bird Street (photograph 7) and Gee's Court leading to St Christopher's Place.
      Gee's Court is a narrow alley marked by a finger post attached to a clock (photograph 8).
      Some of these access points have kiosks at the junction with Oxford Street which may cause congestion in the area.
  • Street Furniture and Features View
    • There are concrete bench seats at intervals on both sides of Oxford Street.
      These are all the same design, without backrests or armrests (photograph 9) and are at heights between 35cm - 48cm.
      They are generally located near to bus stops and there are more outside the department stores on the north side of the street.
      There is a high perching seat outside the accessible entrance to Bond Street Station in Marylebone Lane, although this was temporarily blocked by construction work in October 2020.
      There is also bench seating behind the kiosk in Lumley Street.
    • Cycle racks are generally at the edge of pavements or in the side roads off Oxford Street (photographs 10 and 11).
      There are likely to be cycles chained to trees and signs in other areas.
      The nearest TfL cycle docking station is in Marylebone Lane, between the Disney Store and Debenhams.
      App-hire cycles may be left in random locations.
  • Maps and Signage View
    • On the south side of Oxford Street, there is a Legible London wayfinding sign outside the West One entrance (photograph 12).
      There is also a sign near the main crossroads with Duke Street.
      On the north side, there are signs at the pedestrian crossing and also the bus stops outside Selfridges, near to Portman Street and James Street.
  • Public Transport View
    • There are 3 bus stops on both the north and south sides of Oxford Street between Duke Street and the junction with Orchard Street/ North Audley Street.
      There are 2 bus stops on each side between Portman Street/ Park Street and Marble Arch.
      The bus stops are less than 100m apart but serve different routes.
      There are no bus stops between Portman Street/ Park Street and Orchard Street/ North Audley Street.
    • All the bus stops have bus shelters with route maps and perching seats 55cm - 65cm high.
      Some of the shelters also have displays of the services due (photographs 13 - 14).
    • There are 2 access points to Marble Arch Station; on Oxford Street and on Park Lane (photographs 15 and 16).
      Both the access points are by steps only.
    • The accessible step-free entrance to Bond Street Station (via lift) is off the north side of Oxford Street.
      This is in Marylebone Lane, to the left of the Disney Store (photograph 17).
      There is a stepped entrance from the south side of Oxford Street. There is also access to the station by escalators from within the West One Shopping Centre, off the south side of Oxford Street (photograph 18).

Main Pedestrian Crossing(s) (Junction - Oxford Street with Park Lane and Marble Arch)

  • There are crossings with dropped kerbs and grey tactile paving at each side of this junction.
  • There is a triangular refuge island at the junction.
    There are separate crossings between the north and south sides of Oxford Street and between the refuge island and the Park Lane crossing.
    The island surface consists of concrete paving slabs, with dropped kerbs and tactile paving at each crossing (photographs 2 - 4).
    There is also a central refuge on the Park Lane crossing.
    This refuge has a flush surface and is not marked with tactile paving (photographs 5 and 6).
    The Park Lane crossing is also used by cycles.
    There is a painted white line and ridged tactile paving to indicate that cycles use half of the crossing (photograph 7). There is also a separate dropped kerb just for cycles between Oxford Street north side and the refuge island, which could be confused with a pedestrian crossing (photograph 8).
  • The road surface is tarmac.
  • There is one-way traffic at each crossing point.
    There is written floor signage to indicate the direction of traffic.
  • There are visual but not audible indicators at all the crossing points.
    The indicators are activated by push button controls.
    There are controls on both sides of each crossing point, at heights between 100cm - 110cm.
    The right hand control at each crossing point has a rotating cone for visually impaired users.

Main Pedestrian Crossing(s) (Junction - Oxford Street with Portman Street and Park Street)

  • There are crossings with dropped kerbs and grey tactile paving at each of the 4 sides of this junction.
  • There are central refuges at the 2 Oxford Street crossings.
    The refuges are flush with the road surface and do not have tactile paving.
    The crossings are timed to be crossed in one go.
  • The road surface at all the crossings is grey tarmac.
  • There is two-way traffic on Oxford Street and Portman Street.
    There is one-way traffic northbound on Park Street.
    There is written floor signage to indicate the direction of traffic, but the words are worn in some areas.
  • There are visual but not audible indicators at all the crossing points.
    The indicators are activated by push button controls.
    There are controls on at least 1 side of each crossing point, at heights between 106cm - 110cm and up to 120cm on the refuges.
    At least 1 control at each crossing point has a rotating cone for visually impaired users.

Main Pedestrian Crossing(s) (Junction - Oxford Street with Orchard Street and North Audley Street)

  • There are crossings with dropped kerbs and grey tactile paving at each of the 4 sides of this junction.
  • The road surface at all the crossings is grey tarmac.
  • There is two-way traffic on Oxford Street and Orchard Street.
    There is one-way traffic southbound on North Audley Street.
    There is written floor signage to indicate the direction of traffic on Orchard Street and North Audley Street only.
  • There are visual but not audible indicators at all the crossing points.
    The indicators are activated by push button controls.
    There are controls on at least 1 side of each crossing point, at heights between 104cm - 107cm.
    At least 1 control at each crossing point has a rotating cone for visually impaired users.

Main Pedestrian Crossing(s) (Junction - Oxford Street with Duke Street)

  • There are crossings with dropped kerbs and grey tactile paving at each of the 4 sides of this junction.
  • The road surface at all the crossings is part grey tarmac and part buff coloured tarmac, which gives some contrast with the grey road surface.
  • There is two-way traffic on Oxford Street.
    There is one-way traffic northbound on Duke Street.
    There is written floor signage to indicate the direction of traffic.
  • There are visual but not audible indicators at all the crossing points.
    The indicators are activated by push button controls.
    There are controls on at least 1 side of each crossing point, at heights between 104cm - 105cm.
    The rotating cones for visually impaired users are always on the control box furthest away from the junction.

Main Pedestrian Crossing(s) (Junction - Oxford Street with James Street and Gilbert Street)

  • There are crossings with dropped kerbs and grey tactile paving at each of the 4 sides of this junction.
    The dropped kerb on the east side of Gilbert Street is steep.
  • The road surface at all the crossings is grey tarmac on James Street and Gilbert Street.
    On Oxford Street, the crossings are partly buff-coloured tarmac which gives some contrast with the grey road surface.
  • There is two-way traffic on Oxford Street.
    There is one-way traffic southbound on James Street and Gilbert Street.
    There is written floor signage to indicate the direction of traffic.
  • There are visual but not audible indicators at all the crossing points.
    The indicators are activated by push button controls.
    There are controls on at least 1 side of each crossing point, at heights between 100cm - 103cm.
    The rotating cones for visually impaired users are always on the right hand control box.

Main Pedestrian Crossing(s) (Junction - Oxford Street with Stratford Place and Davies Street)

  • There are crossings with dropped or flush kerbs and grey tactile paving at each of the 4 sides of this junction.
  • The road surface at all the crossings is grey tarmac.
    .
  • There is two-way traffic on Oxford Street, Davies Street and Stratford Place.
    At the time of the survey (October 2020) Davies Street was closed to through traffic
    There may still be some vehicles in Davies Street to access South Molton Street or the construction site.
    There is no written floor signage to indicate the direction of traffic.
  • There are visual and audible indicators at all the crossing points.
    All the crossings operate at the same time.
    The indicators are activated by push button controls.
    There are controls on the right hand side of each crossing point, at heights between 102cm - 105cm.
    At least 1 control at each crossing point has a rotating cone for visually impaired users.

Main Pedestrian Crossing(s) (along Oxford Street)

  • There are 3 pedestrian crossings between the main junctions in this section of Oxford Street.
    These are:
    - near Primark and Geox (between Marble Arch and Portman Street) - photograph 1.
    - near River Island and Shuh (between Portman Street and Orchard Street) - photograph 2.
    - near Selfridges and Balderton Street - photographs 3 and 4.
    The crossings have dropped kerbs and buff or grey tactile paving on both sides of the road.
    Some of the dropped kerbs are steep.
  • The crossing surfaces are buff coloured tarmac, which contrasts with the grey tarmac.
  • There is two-way traffic on Oxford Street.
    There is written floor signage to indicate the direction of traffic.
  • There are audible and visual indicators at all the crossing points.
    The indicators are activated by push button controls.
    There are controls on both sides of each crossing point, at heights between 102cm - 106cm.
    At least 1 control (usually the right) at each crossing point has a rotating cone for visually impaired users.

Side Street Crossings (Junction - Oxford Street with Binney Street)

  • Binney Street joins the south side of Oxford Street, between Duke Street and Gilbert Street.
    There are flush kerbs at the uncontrolled crossing point.
    These are marked with grey-coloured tactile paving.
    The surface at the crossing is grey tarmac.
    Traffic on Binney Street is one-way northbound.
    There are no written floor signs to indicate the direction of traffic.

General Accessibility (Orchard Street - Oxford Street to Wigmore Street)

  • Paths and Pavements View
    • Orchard Street joins Oxford Street between Marks and Spencer and Selfridges.
      It connects with Wigmore Street and Portman Square.
      There is a covered colonnade at the side of the Marks and Spencer store (photograph 1).
      There is also an overhanging canopy outside Selfridges (photograph 2).
      The pavements are generally level and consist of flagstone paving or concrete paving slabs.
    • On the west side of Orchard Street, next to Marks and Spencer, the junction with the side road Portman Mews South has dropped kerbs not marked with tactile paving (photograph 3).
    • On the east side of Orchard Street, the vehicle access to the Selfridges car park and delivery area has a crossing surface level with the pavement.
      The crossing is not marked with tactile paving (photographs 4 and 5).
  • Street Furniture and Features View
    • There is a push-button controlled pedestrian crossing on Orchard Street, between the side entrances to Marks and Spencer and Selfridges (photographs 6 and 7).
      The crossing has dropped kerbs with grey tactile paving.
      The crossing has visual and audible indicators.
      The controls are 105cm - 110cm high.
      The right hand controls have rotating cones for visually impaired users.
      The road surface is grey tarmac.
    • At the crossroads with Wigmore Street, there are shallow dropped kerbs or flush kerbs with tactile paving at each of the 4 crossing points (photographs 8 and 9).
      The road surface is buff tarmac to contrast with the surrounding grey tarmac.
      There is two-way traffic on all roads.
      There is written floor signage to indicate the direction of traffic.
      There are visible but not audible indicators at all the crossing points.
      There are push-button controls on at least 1 side of each crossing point, at heights between 100cm - 105cm.
      The right hand control in each location has a rotating cone for visually impaired users.
    • There are no seats in Orchard Street.
      Where there are cycle racks, they are close to the kerb (photograph 10).
      There is a cluster of posts and utility boxes in the pavement outside Selfridges, close to Oxford Street (photograph 11).
  • Maps and Signage View
    • There is a Legible London wayfinding sign, at the south-east corner of the junction with Wigmore Street (photograph 12).
  • Public Transport View
    • There is a bus stop outside Marks and Spencer (northbound) which serves routes 2, 13, 113, 139, 189, 274 and night bus N113.
      The bus stop outside Selfridges (southbound) serves the same routes plus services 74 and night buses N2 and N74.
    • There are shelters with perching seats at both bus stops (photograph 15).
    • There is a taxi rank outside Marks and Spencer.
    • The nearest accessible step-free tube station is Bond Street, off Marylebone Lane.

General Accessibility (Duke Street North - Oxford Street to Wigmore Street)

  • Paths and Pavements View
    • This section of Duke Street is on the east side of Selfridges and connects Oxford Street to Wigmore Street and beyond.
      There is a kiosk outside Selfridges near the corner with Oxford Street which may cause congestion (photograph 1).
      The pavements are generally level and consist of flagstone paving or concrete paving slabs (photographs 2 - 4).
      There are glass blocks set into the pavement close to some buildings.
    • On the west side of Duke Street (north), outside Selfridges, the taxi rank and parking bays are in marked areas on the pavement.
      At the junction with the side road Edwards Mews, the road surface is flush with the pavement (photograph 5).
      There is no tactile paving at this crossing point.
    • There are similar crossing points on the east side of the street at Picton Place (photograph 6) and Barrett Street (photograph 7).
      These also have unmarked dropped or level kerbs.
      Near to Picton Place, there is a raised area in front of the café (photographs 8 and 9).
      The step edge is clearly marked.
  • Street Furniture and Features View
    • Outside the side entrance to Selfridges there is a large carved stone seat and a water fountain (photograph 10).
      There are also some street trees in this area which restrict the width of the path (photograph 11).
    • On the east side of the street, there are some cycle racks set into the pavement, which narrow the width (photograph 12).
    • At the crossroads with Wigmore Street, there are dropped kerbs with tactile paving at each of the 4 crossing points (photographs 13 -16).
      The road surface is grey tarmac.
      There is one-way traffic (northbound) on Duke Street and two-way traffic on Wigmore Street .
      There is written floor signage to indicate the direction of traffic on Duke Street crossings only.
      There are visible but not audible indicators at all the crossing points.
      There are push-button controls on the right hand side of each crossing point, at heights between 103cm - 105cm.
      All the controls have a rotating cone for visually impaired users.
  • Maps and Signage View
    • The nearest Legible London wayfinding sign is on Oxford Street, outside Selfridges.
  • Public Transport View
    • There are no bus stops in Duke Street or Wigmore Street.
      The nearest bus stops are on Oxford Street outside Selfridges or on the opposite side.
    • There is a taxi rank outside the side entrance to Selfridges (photographs 17 and 18).
      The taxi rank is flush with the pavement.
      There is usually a member of Selfridges staff there to assist customers.
    • The nearest accessible step-free tube station is Bond Street, off Marylebone Lane.

General Accessibility (Duke Street South - Oxford Street to Grosvenor Square Gardens)

  • Paths and Pavements View
    • This section of Duke Street connects Oxford Street to Brook Street and Grosvenor Square Gardens.
      Landmarks in this section include; the Catholic Cathedral of the Holy Family (photograph 1), the Marriott Hotel and the elevated Brown Hart Gardens (photograph 2).
      This section of Duke Street is generally level and consists of flagstone paving (photographs 3 and 4).
      There are narrow sections at the kiosk near Oxford Street (photograph 5) and outside the Marriott Hotel (photograph 6).
      There may be some A-board signs outside some of the shops (photograph 7).
    • On the west side of Duke Street, there are crossing points at the 2 side roads next to Brown Hart Gardens (photographs 8 and 9).
      There are flush or dropped kerbs in each location, but these are not marked with tactile paving.
      There is a similar unmarked dropped-kerb crossing point at George Yard, alongside the hotel (photograph 10).
      In front of the hotel there is also an unmarked crossing where vehicles leave the hotel forecourt (photographs 11 and 12).
      There are steep dropped kerbs here.
    • On the east side of Duke Street there is a crossing point where one-way traffic from Weighhouse Street joins (photograph 13).
      There are steep dropped kerbs without tactile paving.
      There are some bollards in this area which contrast with the pavement.
      The side road, Dukes Yard, was closed to traffic at the time of the survey (photograph 14).
      There are unmarked steep dropped kerbs at the crossing point, but these do not line up.
  • Street Furniture and Features View
    • There are 2 bench seats at the corner of Duke Street and Weighhouse Street (photograph 15).
      They are set on sloping ground so the seat height varies between 46cm - 56cm.
      The benches are lit from within and change colour.
    • There is a zebra crossing on Duke Street, near to the junction with Grosvenor Square and Brook Street (photograph 16).
      There are steep dropped kerbs with tactile paving to each side.
      There are similar zebra crossings nearby on Grosvenor Gardens, to a large pedestrian island, and from there to the park itself (photographs 17 and 18).
      There were some barriers around pavement and road works in this area (October 2020).
      At all these crossings the traffic is one way, indicated by written floor signage.
    • There is also a zebra crossing to cross Brook Street. There is two-way traffic at this crossing point but the crossing has a central refuge so it can be crossed in 2 stages.
      The refuge has a flush surface marked with tactile paving.
      The traffic direction is indicated by written floor signs.
  • Maps and Signage View
    • There is a map sign at the TfL cycle hire docking station, on the pedestrian island between Duke Street and Grosvenor Gardens.
  • Public Transport View
    • There are no bus routes on Duke Street or the Grosvenor Gardens area.
      The nearest bus stops are on Oxford Street, outside or opposite Selfridge's.
    • There is a taxi rank in the side road, George Yard, at the side of the Marriott Hotel.
    • The nearest accessible step-free tube station is Bond Street, off Marylebone Lane.

General Accessibility (James Street - Oxford Street to Wigmore Street)

  • Paths and Pavements View
    • James Street connects Oxford Street with Wigmore Street and Mandeville Place.
      It also gives access to the popular St Christopher's Place, where there are many boutique shops and restaurants.
      The pavements in James Street are generally level with a flagstone paved surface (photographs 1 - 3).
      The area can be very congested, especially as many of the restaurants have pavement seating.
      There are also some crossing points without dropped kerbs.
    • On the west side of James Street there is a kiosk near the junction with Oxford Street, which partly obstructs the pavement (photograph 4).
      There are dropped kerbs not marked with tactile paving at the crossing of the side road, Barrett Street (photographs 5 and 6).
      There is also a bollard partly blocking the dropped kerb.
      There are no dropped kerbs at the crossing with the side road Picton Place (photograph 7).
      There are unmarked dropped kerbs at the vehicle access into Gray's Yard (photograph 8).
    • On the east side of James Street, many of the restaurants have tables and chairs against the building and on the kerb edge (photographs 9 - 12).
      The footpath is the space left between the seating areas.
      There may be obstruction from furniture, signs, customers' bags and busy serving staff.
  • Street Furniture and Features View
    • There is no public seating in James Street, other than for the restaurants.
    • There are cycle racks behind the kiosk which may narrow the pavement (photograph 13).
    • At the crossroads with Wigmore Street and Mandeville Place, there are dropped kerbs with tactile paving at each of the 4 crossing points (photographs 14 - 17).
      The road surface is grey tarmac.
      There is two-way traffic on Wigmore Street and Mandeville Place.
      There is one way traffic southbound on James Street with written floor signage to indicate the direction of traffic.
      There are visible but not audible indicators at all the crossing points.
      There are push-button controls on the right hand side of each crossing point, at heights between 100cm - 105cm.
      Each control has a rotating cone for visually impaired users.
  • Maps and Signage View
    • There is a Legible London wayfinding sign in the north-west corner of the junction with Wigmore Street and Mandeville Place (photograph 18).
  • Public Transport View
    • There are no bus stops in James Street, Wigmore Street or Mandeville Place.
      The nearest bus stops are on Oxford Street, near Bond Street Station (south side) or near to Selfridges (both sides of the road).
    • The nearest taxi rank is in Duke Street, alongside Selfridges.
    • The nearest accessible step-free tube station is Bond Street, off Marylebone Lane.

General Accessibility (Gilbert Street - Oxford Street to Weighhouse Street)

  • Paths and Pavements View
    • Gilbert Street runs between the south side of Oxford Street to Brook Street.
      At the time of the survey (July 2019) Gilbert Street was closed south of the junction with Weighhouse Street.
      Weighhouse Street east of Gilbert Street was also closed.
      This relates to construction work for the new Elizabeth Line at Bond Street Station.
      When work is complete, there will be a route through to the station entrance in Davies Street from Gilbert Street.
    • Gilbert Street is level and consists of flagstone paving (photographs 1 - 3).
      On both sides of the street, there are some glass blocks set into the pavement next to the building.
      On the west side of the street, the pavement is wide and unobstructed alongside the residents' parking bays (photographs 4 and 5).
    • On the east side of the street, there are some tall bollards near to the kerb which have good contrast with the pavement.
      The pavement is narrower past the Cavendish buildings (photograph 6).
  • Street Furniture and Features View
    • There are dropped kerbs without tactile paving to cross Gilbert Street at the junction with Weighhouse Street (photographs 7 and 8).
      This area could change when construction works are complete.
    • There is no seating in Gilbert Street.
  • Maps and Signage View
    • The nearest Legible London wayfinding sign is on Oxford Street, near the junction with Gilbert Street (photograph 9).
  • Public Transport View
    • There are no bus stops in Gilbert Street.
      The nearest bus stops are on Oxford Street (south side), outside Bond Street Station or on both sides of the road near Selfridge's.
    • The nearest taxi ranks are in Duke Street, next to Selfridge's, or on Oxford Street, outside Debenhams.
    • There is step-free access into West One Shopping Centre from the east side of Gilbert Street (photograph 10).
      This gives access by escalator to Bond Street Station.
      The accessible step-free entrance to Bond Street Station is from the north side of Oxford Street, off Marylebone Lane.

Accessible Toilet(s) (Public Toilet - Balderton Street)

  • This is a standalone accessible toilet cubicle.
  • Location and Access View
    • This accessible toilet is located on Balderton Street, off the south side of Oxford Street.
      This is opposite the main entrance to Selfridges.
      The toilet is set back, beyond the kiosk.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens by sliding.
    • The door is locked by a push button or pad.
    • The width of the accessible toilet opening is 89cm (2ft 11in).
    • The contrast between the internal door and wall is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 158cm x 180cm (5ft 2in x 5ft 11in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are low to moderate.
    • There is not a lateral transfer space.
    • There is no dropdown rail.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • There is a push button alarm in the toilet.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are wall recess bin disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 120cm and 170cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • The toilet does not have a backrest or a cistern.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 70cm (2ft 4in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 85cm (2ft 9in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is sensor.
    • There is not a wall fixed soap dispenser.
    • There is no soap available.
    • There is not a towel dispenser.
    • There is not a hand dryer.
  • Comments View
    • This is a self-cleaning toilet facility, which disinfects after each use.
    • It is available to all users and can be operated by coin (50p) for people without a Radar key.
    • The toilet should be free to use for people with a Radar key but this was not working on the day of our visit (July 2019).
    • The Radar key slot is 115cm high.
    • The coin slot is 130cm high.
    • There is a push button to use the emergency phone at 110cm high, next to the toilet and in several locations 20cm above floor level.
    • Many of the shops and restaurants in the area have accessible toilets and baby change facilities available for customer use.
    • Please see the related access guides for details.

Standard Toilet(s)

  • The public toilet at Balderton Street is available to all users.
  • There are also standard toilets below ground level, accessed by stairs, at St Christopher's Place.
  • Many of the shops and restaurants in the area have toilets and baby change facilities available for customer use.
  • Please see the related access guides for more details.