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McDonald's

8-10 Oxford Street, Fitzrovia, London, W1D 1AW

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About this venue

McDonalds is one of the biggest and most popular restaurant chains in the UK. They have a reputation for being family friendly offering play areas, Happy Meals, and baby changing areas in most locations. They offer table service which is very popular with AccessAble users. Late night opening, drive through and free wi-fi are also key attractions.

Access Guide

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Summary

Getting Here (Oxford Street - Between Oxford Circus and Tottenham Court Road)

Public Parking

Opening Times

  • Monday 05:00 - 02:45.
  • Tuesday 05:00 - 02:45.
  • Wednesday 05:00 - 02:45.
  • Thursday 05:00 - 02:45.
  • Friday 05:00 - 02:45.
  • Saturday 05:00 - 02:45.
  • Sunday 05:00 - 02:45.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include: large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on Oxford Street, opposite Tottenham Court Road Underground Station.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'McDonald's'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 194cm.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Order and Collection (Ground Floor)

  • Self-Service Touchscreens View
    • Self-service touchscreens are available for ordering.
    • The touchscreen heights are 110cm to 145cm from the floor.
    • There is a button which will condense the screen content.
    • The height of the button is 110cm.
    • The lowest height of card machines at the touchscreens is 85cm.
    • The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
  • Payment Counter View
    • The counter is located to the far left as you enter, next to the collection counter and accessible toilet.
    • The counter is approximately 18m from the main entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is medium height (77cm - 109cm) .
    • There is not a lowered section of the counter.
    • Menu types include; written wall menus, online menus and picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is not signed.
    • Staff are not trained to use the hearing system.
    • The type of flooring in this area is tiles.
  • Collection Counter View
    • The counter is located to the rear of the ground floor, next to the collection counter and accessible toilet.
    • The counter is approximately 18m from the main entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is medium height (77cm - 109cm) .
    • There is not a lowered section of the counter.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is not signed.
    • Staff are not trained to use the hearing system.
    • The type of flooring in this area is tiles.

Seating Area (Ground Floor)

  • This seating area is located on the ground floor, to the far left as you enter.
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 70cm.
  • There are also booths, bench seats and stools.
  • All tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is tiles.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • This area does play background music.
  • The lighting levels are moderate to good.
  • The seating is signed as priority seating for wheelchair users and users with limited mobility.

Other Floors (Ground Floor to First Floor)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located on the left as you enter from the main entrance.
    • The stairs are approximately 6m from the main entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • The lighting levels at the steps are moderate to good.
  • Other Information View
    • The service(s) on the floors which are not accessible is/are the first floor seating area.

Seating Area (First Floor)

  • This seating area is located on the first floor.
  • The distance between the floor and the underside of the highest dining table is 114cm.
  • The height between the floor and the underside of the lowest dining table is 70cm.
  • There are also high tables, booths, bench seats and high stools.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is tiles and laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • This area does play background music.
  • Background music is played at all times.
  • The lighting levels are moderate to good.

Other Floors (Ground Floor to Basement Floor)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located on the left as you enter, next to the stairs that give access to the first floor.
    • The stairs are approximately 6m from the main entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G and B.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • The lighting levels at the steps are moderate to good.
  • Other Information View
    • The service(s) on the floors which are not accessible is/are the basement seating area and standard toilets.

Seating Area (Basement Floor)

  • This seating area is located on the basement floor.
  • The distance between the floor and the underside of the highest dining table is 114cm.
  • The height between the floor and the underside of the lowest dining table is 70cm.
  • There are also high tables, booths, bench seats and high stools.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is tiles and wood.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • This area does play background music.
  • Background music is played at all times.
  • The lighting levels are moderate to good.

Accessible Toilet(s) (Ground Floor)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the ground floor, to the far left opposite the ordering counter.
    • This accessible toilet is approximately 14m (15yd 11in) from the main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is fair.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 100cm (3ft 3in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 225cm (4ft 11in x 7ft 5in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is poor.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 93cm (3ft 1in).
    • The contrast between the hand dryer and the wall is fair.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 98cm.
  • Comments View
    • Sometimes the accessible toilet may be locked when it is not occupied. Please ask a member of staff to unlock it. The door can also be locked on the inside via a sensor button on the right to unlock the door from the inside as shown in photograph 5.
    • The height of the push button is 115cm.

Standard Toilet(s) (Basement Floor)

  • Standard toilet facilities are not available.
  • Toilet Facilities View
    • The female and male toilets are located on the basement floor, to the right of the stairs.
    • There is stepped access into the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 87cm.
    • The height of the lowered wash basin is 70cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.