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Hatherton Centre - Norton House

St George's Hospital, Corporation Street, Stafford, ST16 3SR

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Access Guide

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Getting To (Norton House)

  • The most accessible route from the Chebsey House, Gayton Lodge, Hatherton Centre and Haywood Lodge Parking has a steep ramp or slope and a dropped kerb.
  • Access to Norton House is via the Hatherton Centre Entrance.
  • There is not a drop-off point at this entrance.
  • Norton House is located on the rear, left side of the Hatherton Centre courtyard.
  • Norton House is approximately 45m from the Hatherton Centre Courtyard Entrance.
  • Enter via the Hatherton Centre and check in at the reception on the left.
  • Enter the Hatherton Centre courtyard and proceed along the walkway ahead and to the left.
  • Follow this walkway towards the end and the entrance to Norton House is located on the left.
  • Internally the most accessible route has a steep ramp or slope, uneven surfaces and manual doors.
  • Some flooring along the route is shiny.
  • There are resting areas along the route.
  • Wayfinding signage is not provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; standard toilets.
  • View more information on getting to and around the hospital (opens new tab).

Parking (Chebsey House, Gayton Lodge, Hatherton Centre and Haywood Lodge Parking)

  • Car Park View
    • The car park is located between the Chebsey House, Gayton Lodge, Hatherton Centre and Haywood Lodge.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There is 1 designated Blue Badge parking bay available.
    • The Blue Badge bay is clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 290cm (width) x 484cm (depth).
    • There is a marked zone to one side but not at the rear.
    • The width of the marked zone is 185cm.
    • The most accessible route from the Blue Badge parking has a steep ramp or slope.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
    • The nearest designated bay is 30m from the Chebsey House entrance.
    • The nearest designated bay is 50m from the Gayton Lodge entrance.
    • The nearest designated bay is 15m from the Hatherton Centre entrance.
    • The nearest designated bay is 10m from the Haywood Lodge entrance.
  • Charges and Restrictions View
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Hatherton Centre Entrance)

  • This entrance is located at the front of the Hatherton Centre.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a steep gradient.
  • There is an intercom at a height of 147cm.
  • The height of the hand sanitiser is 137cm.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The doors require effort to open.
  • The width of the opening is 148cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is step-free level access as you enter.

Reception (Hatherton Centre Reception)

  • The reception is located to the left as you enter the Hatherton Centre reception area.
  • The distance from the Hatherton Centre entrance is 4m.
  • There is step-free level access to reception.
  • The height of the reception desk is 86cm.
  • The reception has windows.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: coffee tables.

Exit (Hatherton Centre Courtyard Entrance)

  • The exit area is not clearly signed.
  • There is step-free level access at the exit.
  • There are double manual doors at this exit.
  • The doors open away from you.
  • The doors require effort to open.
  • The width of the opening is 146cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second set of double manual doors .
  • The second set of doors open away from you.
  • The doors require effort to open.
  • The width of the opening is 146cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a low visual contrast.
  • There is step-free access via slope as you exit.
  • The slope has a steep gradient.

Entrance (Norton House Entrance)

  • This entrance is located on the left side of the Hatherton Centre courtyard.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide with no handrails.
  • The height of the hand sanitiser is 130cm.
  • There is a single manual door at this entrance.
  • The door opens towards you.
  • The door requires effort to open.
  • The width of the opening is 86cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.
  • The width of the opening is 85cm.
  • There is step-free level access as you enter.

Ward (Norton House)

  • Due to the nature of this venue, there are no interior photographs.
  • Ward Information View
    • This is a forensic inpatient ward.
    • This is a shared ward.
    • There are 12 side rooms available.
    • There are 12 beds in total on the ward.
    • There is 1 consultation/medical room available.
  • Getting Around View
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: The first floor of Norton House.
    • Access throughout may include manual doors, doors permanently held open and narrow walkways.
    • Some flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Facilities and Services View
    • Seating available on the ward includes: chairs without armrests and armchairs.
    • There is not a hearing assistance system.
    • There is not a relatives' room for the ward.
    • The following facilities are available for patients: a standard toilet and washrooms.
    • The nearest toilet with adaptations for visitors is located within George's Bistro.

Toilet and Changing Facilities (Norton House)

  • Toilet Facilities View
    • The shared step-free standard toilet facilities are located along the ground floor corridor of Norton House.
    • The shared step-free standard toilet facilities are located along the first floor corridor of Norton House.
  • Washroom and Shower Facilities View
    • Standard washroom facilities are located along the first floor corridor of Norton House.

Room (Ground Floor - MDM Room)

  • The room is located on the ground floor and at the end of the corridor on the right side of Norton House.
  • The most accessible route to the room has step-free level access and doors permanently held open.
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The door requires effort to open.
  • The width of the opening is 77cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: coffee tables and desks.
  • The desks are fixed.
  • Some surface heights are suitable for wheelchair users.
  • The clear underside space of some surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Stairs (Left Side Stairs)

  • The stairs surveyed are located at the end of the corridor on the left side of Norton House.
  • The ground and first floor can be accessed by these stairs.
  • There are 18 steps between floors.
  • The steps have low visual contrast markings and have a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 19cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Standard Bathroom (First Floor - Shower and Toilet)

  • The bathroom surveyed is located on the first floor, along the corridor on the left side of Norton House.
  • The most accessible route to the bathroom has steps, manual doors, doors permanently held open and narrow walkways.
  • There is step-free level access into the bathroom.
  • The bathroom door opens outwards and has a high visual contrast.
  • The door requires effort to open.
  • The width of the door opening is 76cm.
  • Internally the door has a high visual contrast.
  • The dimensions of the bathroom are 200cm (width) x 173cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not a lateral transfer space next to the toilet.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder, a wash basin, a wall mounted soap dispenser and a wall mounted towel dispenser available.
  • The wash basin has a push tap.
  • The toilet roll holder has a high visual contrast.
  • The soap dispenser has a medium visual contrast.
  • The towel dispenser has a low visual contrast.
  • Additional features include: a mirror.
  • The bathroom has a pedal bin.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The bathroom has a shower with a step.
  • There is a fixed height shower head.
  • The shower controls are twist/turn.
  • There is no shower seat.

Standard Toilet Facilities (Ground Floor - Patient Toilet)

  • The shared standard toilet facilities were surveyed.
  • The toilet is located along the corridor on the ground floor, on the left side of Norton House.
  • The most accessible route has step-free level access and doors permanently held open.
  • There is step-free level access into the toilet.
  • There is written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 76cm.
  • Internally the door has a high visual contrast.
  • There is a wash basin, a wall mounted soap dispenser and a wall mounted towel dispenser available.
  • The wash basin has a push tap.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.