Access Guide
Summary
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Getting Help and Assistance
View
- West Cornwall Pasty Co is open daily from 08:00 - 16:00.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 12/04/2022.
- The hearing assistance system was not working at the time of testing.
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Access
View
- West Cornwall Pasty Co is located outside, to the right of the main entrance.
- There is step-free access to West Cornwall Pasty Co.
- For the M1 - Toddington Services - Northbound – Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located within the services building, in the lower area, between Burger King and & PLAY.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located within the services building, in the lower area, between Burger King and & PLAY.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Customers order and collect from the counter.
- Menu types include; menu boards.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Cornish Pasties.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- There is a hearing assistance system.
- The system is a fixed loop.
- The hearing assistance system is located on the left side of the counter.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 12/04/2022.
- The hearing assistance system was not working at the time of testing.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 100cm.
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Service Counter
View
- The height of the counter is 117cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
Seating Area
- The seating area is located towards the rear of the main area.
- There is step-free access to the seating area, via lift.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, bench seats and a mixture of chairs with and without armrests available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The distance between the floor and the underside of the lowest table is 70cm.
- The distance between the floor and the underside of the highest table is 73cm.
- The standard height for the underside of tables is 72cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are moderate to good.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 100cm.