Access Guide
Summary
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Getting Help and Assistance
View
- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
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Access
View
- WHSmith is located to the rear of the building as you enter.
- There is ramped/sloped or stepped access to WHSmith.
- The entrance area is clearly signed.
- For the M1 - Trowell Services - Northbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located to the rear right of the services building as you enter.
- For detailed information about the toilet facilities please click here (new tab).
Shop
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Circulation
View
- The majority of aisle widths are 150cm+.
- Some aisles are obstructed by product bins.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is high colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are good.
- Background music is played throughout this area.
- There are hand sanitisers.
- The height of the hand sanitiser(s) is/are 98cm.
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Till(s)
View
- The till(s) is/are located to the right hand side of the shop as you enter.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are good.
- The chip & pin card machines are accessible from the till(s).
- There is not a cashback option at the till(s).
- The height of the till(s) is/are 106cm.
- There is not a lowered section at the till(s).
- There is a hearing assistance system at the till(s).
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 30/03/2023.
- The hearing assistance system was not working at the time of testing.
Ramp(s) or Slope(s) (Main Concourse)
- There is a ramp/slope located ahead on the right as you enter the building.
- The ramp/slope is used to access the shared seating area, WHSmith, the accessible and standard toilets, the parent and baby room, Burger King, Costa Takeaway, Greggs, and the link bridge.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides of the ramp.
- The lighting levels at the ramp/slope are good.
- The ramp/slope does bypass the step(s).
Step(s) (Main Concourse)
- There is a/are step(s) located ahead to the right as you enter, beyond the ramp and outside M&S Simply Food.
- The step(s) is/are used to access the shared seating area, WHSmith, the accessible and standard toilets, the parent and baby room, Burger King, Costa Takeaway, Greggs, and the link bridge.
- There is/are 2 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The depth of the step(s) is/are not between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are good.