Access Guide
Summary
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Getting Help and Assistance
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- This motorway services is open 24 hours.
- There is a member of staff available for help and assistance.
- Assistance is available from WHSmith.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available.
- The following mobility aids are available; wheelchairs.
- To obtain mobility aids please contact staff at WHSmith.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Services Available
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- The following services are available here; a hotel, a petrol station, electric car charging points, cash machines and free WiFi.
- First aid kits are available in all units.
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Toilets and Changing Facilities Available
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- The following facilities are available here; an accessible toilet, baby changing facilities, standard toilets and shower facilities.
- For detailed information on the toilets available please click here (new tab).
- The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet, please click the link below.
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
- There is an assistance dog toilet or toileting area at the venue/nearby.
- The assistance dog toilet or toileting area is located on the grassed areas surrounding the car park.
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Shops
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- The following shops are available here; M&S Simply Food and WHSmith.
- For the M&S Simply Food - M1 - Trowell Services - Northbound - Moto AccessAble Access Guide please click here (new tab).
- For the WHSmith - M1 - Trowell Services - Northbound - Moto AccessAble Access Guide please click here (new tab).
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Catering Facilities
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- The following catering facilities are available here; Burger King, Costa, Costa Takeaway, and Greggs.
- For the Burger King - M1 - Trowell Services - Northbound - Moto AccessAble Access Guide please click here (new tab).
- For the Costa - M1 - Trowell Services - Northbound - Moto AccessAble Access Guide please click here (new tab).
- For the Costa Takeaway - M1 - Trowell Services - Northbound - Moto AccessAble Access Guide please click here (new tab).
- For the Greggs - M1 - Trowell Services - Northbound - Moto AccessAble Access Guide please click here (new tab).
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Hotels
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- The following hotels are available here; Travelodge.
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Adjoining Motorway Services
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- There is an adjoining motorway services building which can be accessed via an internal bridge.
- The following services are available at the adjoining motorway services; a petrol station, electric car charging points, cash machines and free WiFi.
- The following facilities are available at the adjoining motorway services; an accessible toilet, standard toilets, baby changing facilities and shower facilities.
- For the M1 - Trowell Services - Southbound - Moto AccessAble Access Guide please click here (new tab).
Getting Here
- The northbound services are located directly off the M1 between junctions 25 and 26.
- There is signage along the motorway indicating the distance to the services.
- The main car park has 4 Blue Badge parking bays, 3 electric car charging points and a number of standard parking bays.
- There are 2 additional Blue Badge bays and additional standard parking bays available outside the hotel.
- Coach parking is available at the right hand side of the car park.
Petrol Station
- The following services/facilities are available at the petrol station; accessible and standard toilet facilities and a cash machine.
- For detailed information on the petrol station please click here (new tab).
Parking
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Parking
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- The car park is located in front of the building.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
- There is lighting in the car park.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
- Additional parking is available outside the hotel.
- There are 2 additional Blue Badge bays outside the hotel.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- There is not signage available to direct users to the Blue Badge parking bays .
- There is/are 4 designated Blue Badge parking bay(s) within the car park.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 231cm x 487cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm .
- The markings at the rear are faded.
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Paying
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- Parking charges apply after a limited time.
- Free parking for all users is limited to 2 hours.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located around the edges of the car park.
- Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
- Payment for parking charges is made over the phone and via an app/online.
- To see the parking charges please click here (opens new tab).
- To pay please visit www.paybyphone.co.uk or call 0330 400 7275.
Please quote the location number 2471.
Payment can also be made in WHSmith.
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Access from the Car Park
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- Pedestrian walkways are not available in the car park.
- The nearest designated Blue Badge parking bay is approximately 5m from the entrance.
- There are dropped kerbs and slopes/ramps from the Blue Badge bay(s) to the building.
- The entrance is clearly visible from the Blue Badge parking bay(s).
Electric Vehicle Charging Points (GRIDSERVE)
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Standard Electric Vehicle Charging Point(s)
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- There is a/are electric vehicle charging point(s) available.
- The provider of the charging point(s) is GRIDSERVE.
- Rapid charging is available.
- The electric vehicle charging point(s) is/are located to the front right of the car park.
- Staff are able to provide assistance with the electric vehicle charging points.
- Customers can get assistance by either phoning the services or going in and asking for help at WHSmith.
- There is/are 3 electric vehicle charging point(s).
- The electric vehicle charging bay(s) is/are clearly marked and signposted.
- The dimensions of the electric vehicle charging bay(s) surveyed are 238cm x 481cm.
- The charging point(s) is/are located to the front as you approach the bay(s).
- The height range of the electric vehicle charging point controls/screen is 107cm to 126cm.
- The height of the electric vehicle charging point nozzle slot is 100cm.
- The charging point(s) require tap and pay (contactless payment).
- Parking charges apply for all users (including Blue Badge holders).
- Charging for all users is limited to 45 mins.
- Payment signs are not provided.
- Payment for charging is made at the charging point(s).
- For more information and a guide to electric vehicle charging please click here.
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Blue Badge Electric Vehicle Charging Point(s)
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- There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.
Seating Area (Outside Picnic Benches)
- The seating area is located at the front right of the building.
- There is ramped/sloped access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are picnic tables with fixed seating available.
- All chairs are fixed to tables.
- Tables are not permanently fixed to the floor.
- The surface is block paved and tarmac.
The seating area is accessed by a dropped kerb.
There is a steep (5 degrees) slope on the block paved surface.
Outside Access (Entrance)
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Entrance
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Costa'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 143cm.
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 84cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 94cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 98cm.
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Ramp/Slope
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- The ramp/slope is located on the pathway leading to the entrance.
- The gradient of the ramp/slope is slight.
Ramp(s) or Slope(s) (Blue Badge Bays to Entrance)
- There is a ramp/slope located to the right of the Blue Badge Bays.
- The ramp/slope is used to access the entrance from the nearest Blue Badge Bay.
- The gradient of the ramp/slope is steep.
- This ramp/slope can be overcome by using the car park tarmac at the rear of the Blue Badge Bays and using the ramp in front of the entrance.
Seating Area (External Deck)
- The seating area is located at the front right of the building. accessed from within the services building.
- There is ramped/sloped access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables and chairs with armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 66cm.
- The surface of the seating area is artificial grass.
Outside Access (External Deck)
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Entrance
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- This information is for the entrance located at the front right of the building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'External Seating Area'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 191cm.
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Ramp/Slope
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- The ramp/slope is located beyond the exit, leading to the external decking area.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Getting Around
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Access and Circulation
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- There is step-free access throughout the building.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is high colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are varied.
- Music is played everywhere.
- The cash machine(s) is/are located to the rear right of the building, just before the toilets area.
- The controls/screen heights of the cash machine(s) vary between 79cm and 120cm.
- There is a headphone socket on the right hand cash machine at a height of 104cm.
- There are hand sanitisers in the building.
- The height of the hand sanitiser(s) is/are 98cm.
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Signage
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- There is signage for the shop(s)/restaurant(s) and overhead pictorial signage available.
- The colour, design and typeface of signs is not consistent throughout the building.
Ramp(s) or Slope(s) (Main Concourse)
- There is a ramp/slope located ahead on the right as you enter the building.
- The ramp/slope is used to access the shared seating area, WHSmith, the accessible and standard toilets, the parent and baby room, Burger King, Costa Takeaway, Greggs, and the link bridge.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides of the ramp.
- The lighting levels at the ramp/slope are good.
- The ramp/slope does bypass the step(s).
Step(s) (Main Concourse)
- There is a/are step(s) located ahead to the right as you enter, beyond the ramp and outside M&S Simply Food.
- The step(s) is/are used to access the shared seating area, WHSmith, the accessible and standard toilets, the parent and baby room, Burger King, Costa Takeaway, Greggs, and the link bridge.
- There is/are 2 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The depth of the step(s) is/are not between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are good.
Seating Area
- The seating area is located to the right as you enter the building.
- There is ramped/sloped or stepped access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are chairs without armrests and tables available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 73cm.
- Background music is played throughout this area.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are good.
Stairs (Link Bridge)
- The stairs are located to the rear left of the building as you enter.
- All levels are accessible by these stairs.
- There are 37 steps between floors.
- The height of the steps are between the recommended 15cm and 18cm.
- The steps do have open risers.
- The depth of the steps are between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- There is a/are handrail(s) at the steps.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities/services are not provided on landings.
- The lighting levels at the steps are good.
- There is a handrail on the right only for the top 9 steps due to the star lift.
Lift (Link Bridge Platform Lift)
- The lift is located to the rear of the building as you enter.
- Signs indicating the location of the lift are not available from the entrance.
- The lift is approximately 20m from the entrance.
- The lift is a platform lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are 0, 1.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is high.
- The colour contrast between the external lift control plate and the wall is medium.
- The width of the door opening is 89cm.
- The dimensions of the lift are 107cm x 145cm.
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance emergency alarm system in the lift.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting levels in the lift are good.
Ramp(s) or Slope(s) (Link Bridge Lifts)
- There is a ramp/slope located leading from the link bridge platform lift to the link bridge stair lift.
- The ramp/slope is used to access the link bridge lifts.
- The gradient of the ramp/slope is steep.
- The lighting levels at the ramp/slope are good.
Lift (Link Bridge Stair Lift)
- The lift is located ahead and to the left as you exit the link bridge platform lift.
- The lift is clearly visible from the entrance.
- The lift is approximately 9m from the link bridge platform lift.
- The lift is a stair lift.
- A member of staff needs to be notified for use of the lift.
- A member of staff is required to operate the lift.
- The platform lift accesses a small level change.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- The external controls for the lift are not within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is medium.
- The colour contrast between the external lift control plate and the wall is low.
- The width of the door opening is 79cm.
- The dimensions of the lift are 77cm x 100cm.
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The internal controls for the lift are not within 90cm - 120cm from the floor.
- The internal controls for the lift are 67cm from the floor.
- There is not a hearing assistance emergency alarm system in the lift.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting levels in the lift are good.
Link Bridge
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Access and Circulation
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- The link bridge is internal.
- There is step free access, via lift, to the bridge.
- There is step-free access along the bridge.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is high colour contrast between the walls and floor in all areas.
- The lighting levels are good.
- Music is played everywhere.
Toilet with Adaptations (Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- This accessible toilet is located to the rear right of the building as you enter.
- This accessible toilet is approximately 25m from the entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from WHSmith.
- There is pictorial and written text signage on or near the toilet door.
- The signage says 'Not Every Disability Is Visible Accessible Toilet'.
- The contrast between the external door(s) and wall(s) is medium.
- The door(s) open(s) outwards.
- The door(s) may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 94cm.
- The contrast between the internal door(s) and wall(s) is low.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door(s) is high.
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Toilet Features
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- The dimensions of the accessible toilet are 167cm x 200cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- The lighting is permanent.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 96cm.
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the right.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 104cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is high.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser can be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 87cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is good.
- There is a hand sanitiser.
- The height of the hand sanitiser is 112cm.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female toilet is located to the rear right of the building as you enter.
- There is step-free access into the toilet(s).
- The toilet(s) is/are approximately 25m from the entrance.
- There is pictorial signage on or near the toilet entrance.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 80cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
- The lighting is permanent.
- There is a hand sanitiser.
- The height of the hand sanitiser is 98cm.
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Toilet Facilities 2
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- The male toilet is located to the rear right as you enter the building.
- There is step-free access into the toilet(s).
- The toilet(s) is/are approximately 20m from the entrance.
- There is pictorial signage on or near the toilet entrance.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 83cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
- The lighting is permanent.
- There is a hand sanitiser.
- The height of the hand sanitiser is 98cm.
Parent and Baby Room
- The parent and baby room is located to the rear right of the building as you enter.
- The parent and baby room is approximately 30m from the entrance.
- There is step-free access into the parent and baby room.
- There is pictorial signage on or near the parent and baby room door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 69cm.
- The contrast between the external door(s) and wall(s) is medium.
- The contrast between the internal door(s) and wall(s) is medium.
- The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby changing table is not height adjustable.
- The height of the baby changing table once extended is 96cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 89cm.
- The wash basin tap type is lever.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are good.
- The lighting is permanent.
- There is not a hand sanitiser.
Standard Shower (Female)
- The shower facilities are located in the standard female toilets, to the rear right of the building as you enter.
- The shower facilities are approximately 30m from the entrance.
- There is step-free access to the shower facilities.
- A key is required for the shower facilities.
- The key can be obtained from WHSmith.
- There is pictorial signage on or near the shower door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 68cm.
- The contrast between the external door(s) and wall(s) is medium.
- The contrast between the internal door(s) and wall(s) is high.
- The lighting levels are good.
- The lighting is permanent.
- There is 1 deep step (29cm) into the shower which is created by the shower tray.
Standard Shower (Male)
- The shower facilities are located in the standard male toilets.
- The shower facilities are approximately 25m from the entrance.
- There is step-free access to the shower facilities.
- A key is required for the shower facilities.
- The key can be obtained from WHSmith.
- There is pictorial signage on or near the shower door.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 67cm.
- The contrast between the external door(s) and wall(s) is medium.
- The contrast between the internal door(s) and wall(s) is low.
- The lighting levels are good.
- The lighting is permanent.
- There is 1 deep step (29cm) into the shower which is created by the shower tray.
Emergency Evacuation Procedure
- There is an audio alarm for emergencies.
- Fire wardens/marshals are available on site.
- There is not a/are not internal refuge point(s).
- People exit the building using the entrances/exits.
- There is an external emergency meeting point.
- The external emergency meeting point is located at the front right of the car park, next to the electric vehicle charging points.