You are on Summary. Skip to the next section.

Summary

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• Getting Help and Assistance View
  • This motorway services is open 24 hours.
  • There is a member of staff available for help and assistance.
  • Customers can get assistance by going in and asking for help at WHSmith.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are available.
  • The following mobility aids are available; wheelchairs.
  • To obtain mobility aids please contact any member of staff.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Services Available View
  • The following services are available here; a petrol station, electric car charging points, cash machines, free WiFi and conference/meeting room(s).
  • There is no designated first aid point, however all units have a first aid kit.
• Toilets and Changing Facilities Available View
  • The following facilities are available here; an accessible toilet, shower facilities and standard toilets.
  • For detailed information on the toilets available please click here (new tab).
  • The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet, please click the link below.
  • For a Virtual Route Guide to the toilet facilities please click here (new tab).
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located on the grassed areas surrounding the car park.
• Shops View
  • The following shops are available here; M&S Simply Food and WHSmith.
  • For the M&S Simply Food AccessAble Access Guide please click here (new tab).
  • For the WHSmith - M1 - Trowell Services - Southbound - Moto AccessAble Access Guide please click here (new tab).
• Catering Facilities View
  • The following catering facilities are available here; Burger King, Costa, Greggs.
  • For the Burger King - M1 - Trowell Services - Southbound - Moto AccessAble Access Guide please click here (new tab).
  • For the Costa - M1 - Trowell Services Southbound - Moto AccessAble Access Guide please click here (new tab).
  • For the Greggs - M1 - Trowell Services - Southbound - Moto AccessAble Access Guide please click here (new tab).
• Adjoining Motorway Services View
  • There is an adjoining motorway services building which can be accessed via an internal bridge.
  • The following services are available at the adjoining motorway services; accommodation, a petrol station, electric car charging points, cash machines and free WiFi.
  • The following facilities are available at the adjoining motorway services; an accessible toilet, standard toilets, baby changing facilities and shower facilities.
  • For the M1 - Trowell Services - Northbound - Moto AccessAble Access Guide please click here (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

• The southbound services are located directly off the M1 between junctions 25 and 26.
• There is signage along the motorway indicating the distance to the services.
• The main car park has 6 Blue Badge parking bays, 2 electric charging points and a number of standard parking bays.
• Coach parking is available at left hand side of the main car park, just before the petrol station.

You are on Petrol Station. Skip to the next section.

Petrol Station

• The following services/facilities are available at the petrol station; a cash machine and accessible and standard toilet facilities.
• For detailed information on the petrol station please click here (new tab).

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The car park is located in front of the building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • There is lighting in the car park.
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • There is not signage available to direct users to the Blue Badge parking bays .
  • There is/are 6 designated Blue Badge parking bay(s) within the car park.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 232cm x 471cm.
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bay(s) have not got at least the recommended width of 120cm .
  • The marked zones are 107cm at the sides and 120cm or above at the rear.
• Paying View
  • Parking charges apply after a limited time.
  • Free parking for all users is limited to 2 hours.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located around the edges of the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment for parking charges is made over the phone and via an app/online.
  • To pay please visit www.paybyphone.co.uk or call 0330 400 7275.
    Please quote the location number 2472
    Payment can also be made at WHSmith.
• Access from the Car Park View
  • Pedestrian walkways are not available in the car park.
  • The nearest designated Blue Badge parking bay is approximately 18m from the entrance.
  • There are dropped kerbs and slopes/ramps from the Blue Badge bay(s) to the building.
  • The entrance is clearly visible from the Blue Badge parking bay(s).

You are on Electric Vehicle Charging Points (GRIDSERVE). Skip to the next section.

Electric Vehicle Charging Points (GRIDSERVE)

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• Standard Electric Vehicle Charging Point(s) View
  • There is a/are electric vehicle charging point(s) available.
  • The provider of the charging point(s) is GRIDSERVE.
  • Rapid charging is available.
  • The electric vehicle charging point(s) is/are located at the front right of the car park.
  • Staff are able to provide assistance with the electric vehicle charging points.
  • Customers can get assistance by going in and asking for help at WHSmith.
  • There is/are 2 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are clearly marked and signposted.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 234cm x 380cm.
  • The charging point(s) is/are located to the front as you approach the bay(s).
  • The height range of the electric vehicle charging point controls/screen is 107cm to 126cm.
  • The height of the electric vehicle charging point nozzle slot is 100cm.
  • The charging point(s) require tap and pay (contactless payment).
  • Parking charges apply after a limited time.
  • Charging for all users is limited to 45 minutes.
  • Payment signs are not provided.
  • Payment for charging is made at the charging point(s).
  • For more information and a guide to electric vehicle charging please click here.
• Blue Badge Electric Vehicle Charging Point(s) View
  • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

You are on Seating Area (Outdoor). Skip to the next section.

Seating Area (Outdoor)

• The seating area is located at the front right of the building.
• There is ramped/sloped access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are picnic tables with fixed seating available.
• All chairs are fixed to tables.
• Tables are not permanently fixed to the floor.
• The distance between the floor and the underside of the lowest table is 66cm.
• The distance between the floor and the underside of the highest table is 70cm.
• The standard height for the underside of tables is 66cm.
• The surface is grass and concrete paving slabs.
  There is a slight gradient on the seating area.
  There is a slight slope along the concrete path leading to the seating area from the car park.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'M&S Simply Food, Burger King, Costa'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 85cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 82cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 85cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 81cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 98cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
• Comments View
  • At the time of the survey the first set of automatic doors were out of order.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the building via lift(s).
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is good colour contrast between the walls and floor in the majority of walkways.
  • The lighting levels are varied.
  • Music is played everywhere.
  • The cash machine(s) is/are located ahead on the left as you enter, just beyond Greggs.
  • The controls/screen heights of the cash machine(s) vary between 82cm and 114cm.
  • There is a headphone socket at a height of 121cm.
  • There are hand sanitisers in the building.
  • The height of the hand sanitiser(s) is/are 98cm.
• Signage View
  • There is signage for the shop(s)/restaurant(s) and overhead pictorial signage available.
  • The colour, design and typeface of signs is not consistent throughout the building.

You are on Seating Area. Skip to the next section.

Seating Area

• The seating area is located in the centre of the services.
• There is step-free access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are bench seats, tables, sofas and a mixture of chairs with and without armrests available.
• Chairs are not permanently fixed to the floor.
• Tables are not permanently fixed to the floor.
• The distance between the floor and the underside of the lowest table is 73cm.
• The distance between the floor and the underside of the highest table is 75cm.
• The surface height of the lowest table is 76cm.
• The surface height of the highest table is 78cm.
• Music is played everywhere.
• There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• Lighting levels are good.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • This accessible toilet is located to the rear right of the building as you enter.
  • This accessible toilet is approximately 28m from the entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from WHSmith.
  • There is pictorial and written text signage on or near the toilet door.
  • The signage says 'Not Every Disability Is Visible Accessible Toilet'.
  • The contrast between the external door(s) and wall(s) is poor.
  • The door(s) open(s) outwards.
  • The door(s) may be difficult to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 86cm.
  • The contrast between the internal door(s) and wall(s) is poor.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door(s) is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 204cm x 220cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • The lighting is permanent.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 137cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, nappy/incontinence items bin and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 115cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser can be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 97cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 127cm.
• Comments View
  • There is a flip down toddler seat at a height of 68cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located to the rear right of the building.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 25m from the entrance.
  • There is pictorial signage on or near the toilet entrance.
  • The contrast between the external toilet door(s) and wall(s) is good.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 81cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.
  • The lighting is permanent.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 98cm.
• Toilet Facilities 2 View
  • The male toilet is located to the rear right of the building.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 30m from the entrance.
  • There is pictorial signage on or near the toilet entrance.
  • The contrast between the external toilet door(s) and wall(s) is good.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are good.
  • The lighting is permanent.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 98cm.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• The parent and baby room is located to the rear right of the building as you enter.
• The parent and baby room is approximately 25m from the entrance.
• There is step-free access into the parent and baby room.
• There is pictorial signage on or near the parent and baby room door.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 75cm.
• The contrast between the external door(s) and wall(s) is poor.
• The contrast between the internal door(s) and wall(s) is good.
• The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby changing table is not height adjustable.
• The height of the baby changing table once extended is 96cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 81cm.
• The wash basin tap type is push.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are good.
• The lighting is activated by a sensor.
• There is a hand sanitiser.
• The height of the hand sanitiser is 129cm.

You are on Standard Shower (Female). Skip to the next section.

Standard Shower (Female)

• The shower facilities are located in the standard female toilets.
• The shower facilities are approximately 30m from the entrance.
• There is step-free access to the shower facilities.
• A key is required for the shower facilities.
• The key can be obtained from WHSmith.
• There is pictorial signage on or near the shower door.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 69cm.
• The contrast between the external door(s) and wall(s) is poor.
• The contrast between the internal door(s) and wall(s) is poor.
• The lighting levels are good.
• The lighting is permanent.
• There is 1 deep step (28cm) into the shower, which is created by the shower tray.

You are on Standard Shower (Male). Skip to the next section.

Standard Shower (Male)

• The shower facilities are located in the standard male toilets.
• The shower facilities are approximately 35m from the entrance.
• There is step-free access to the shower facilities.
• A key is required for the shower facilities.
• The key can be obtained from WHSmith.
• There is pictorial signage on or near the shower door.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 76cm.
• The contrast between the external door(s) and wall(s) is good.
• The contrast between the internal door(s) and wall(s) is good.
• The lighting levels are good.
• The lighting is permanent.
• There is level access into the shower.

You are on Emergency Evacuation Procedure. Skip to the next section.

Emergency Evacuation Procedure

• There is an audio alarm for emergencies.
• Fire wardens/marshals are available on site.
• There is a/are internal refuge point(s).
• The internal refuge point(s) is/are located off the landing near the top of the stairs, in the area leading to the staff offices.
• There is an Evac Chair available at the refuge point(s).
• People exit the building using the fire exits or main entrance.
• There is an external emergency meeting point.
• The external emergency meeting point is located at the front left of the car park.

You are on Stairs (Link Bridge). Skip to the next section.

Stairs (Link Bridge)

• The stairs are located at the rear of the building as you enter.
• All levels are accessible by these stairs.
• There are 37 steps between levels.
• The height of the steps are between the recommended 15cm and 18cm.
• The steps do have open risers.
• The depth of the steps are between the recommended 30cm and 45cm.
• The steps are not clearly marked.
• There is a/are handrail(s) at the steps.
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities/services are not provided on landings.
• The lighting levels at the steps are good.
• The top 9 steps are overcome by a stair lift and have a handrail on the left only.

You are on Lift (Link Bridge Stair Lift). Skip to the next section.

Lift (Link Bridge Stair Lift)

• The lift is located on the upper landing of the Link Bridge Stairs.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 2m from the Link Bridge Platform Lift.
• The lift is a stair lift.
• A member of staff needs to be notified for use of the lift.
• A member of staff is required to operate the lift.
• The platform lift accesses a small level change.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is poor.
• The width of the door opening is 79cm.
• The dimensions of the lift are 77cm x 100cm.
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are not within 90cm - 120cm from the floor.
• The internal controls for the lift are 53cm from the floor.
• There is not a hearing assistance emergency alarm system in the lift.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are good.

You are on Lift (Link Bridge Platform Lift). Skip to the next section.

Lift (Link Bridge Platform Lift)

• The lift is located to the rear of the building as you enter.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 40m from the entrance.
• The lift is a platform lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 0, 1.
• There are automatic, double to access the lift lobby on the ground floor.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is fair.
• The width of the door opening is 90cm.
• The dimensions of the lift are 106cm x 142cm.
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are not within 90cm - 120cm from the floor.
• The internal controls for the lift are 87cm from the floor.
• There is not a hearing assistance emergency alarm system in the lift.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a steep ramp (8.7 degrees) to access lift on level 0.

You are on Link Bridge. Skip to the next section.

Link Bridge

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• Access and Circulation View
  • The link bridge is internal.
  • There is step free access, via lift, to the bridge.
  • There is step-free access along the bridge.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • Music is played everywhere.
• Signage View
  • Wayfinding signage is not provided.