Access Guide
Summary
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Getting Help and Assistance
View
- The opening times are 11:00 - 21:00 Monday to Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 08/03/2021.
- The hearing assistance system was working at the time of testing.
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Access
View
- Burger King is located to the rear right of the services building.
- There is step-free access to Burger King.
- The entrance area is clearly signed.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- For the M1 - Trowell Services - Southbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located to the rear right of the services building as you enter.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered, full table service available via online app and a touchscreen ordering service available.
- Orders are placed via touchscreen, via the moto Order and Collect app, or at the tills at the left hand side of the counter.
Orders are collected at the right hand side of the counter.
Order numbers are displayed on an overhead screen and called out when ready. - Menu types include; online menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is fast food.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Background music is played throughout this area.
- There is a hearing assistance system .
- The system is a fixed loop.
- The hearing assistance system is located at the right hand till.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 08/03/2021.
- The hearing assistance system was working at the time of testing.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 98cm.
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 120cm to 176cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 120cm from the floor.
- Once condensed the touchscreen heights are 120cm to 148cm from the floor.
- The lowest height of the touchscreen card machines is 110cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
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Service Counter
View
- The height of the counter is 90cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are good.