Access Guide
Summary
-
Getting Help and Assistance
View
- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
-
Access
View
- WHSmith is located to the rear of the services building.
- There is step-free access to WHSmith.
- The entrance area is clearly signed.
- For the M1 - Trowell Services - Southbound - Moto AccessAble Access Guide please click here (new tab).
-
Toilet Facilities
View
- Accessible toilet facilities are located to the rear right of the services building as you enter.
- For detailed information about the toilet facilities please click here (new tab).
Shop
-
Circulation
View
- The majority of aisle widths are 150cm+.
- Some aisles are obstructed by product bins.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is high colour contrast between the walls and floor in all areas.
- The lighting levels are good.
- Background music is played throughout this area.
- There are hand sanitisers.
- The height of the hand sanitiser(s) is/are 98cm.
-
Till(s)
View
- The till(s) is/are located at the rear of the shop as you enter.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are good.
- The chip & pin card machines are accessible from the till(s).
- There is not a cashback option at the till(s).
- The height of the till(s) is/are 106cm.
- There is not a lowered section at the till(s).
- There is a hearing assistance system at the till(s).
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 08/03/2021.
- The hearing assistance system was not fully functional at the time of testing.
- Self service tills are available.
- The controls/screen heights vary between 100cm and 140cm.
- The chip & pin card machines are not accessible from the self service tills.
- Staff can provide assistance with using the self service tills.