Access Guide
Summary
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Getting Help and Assistance
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- The kiosk is open Friday to Sunday, except during Easter and Summer holidays when it is open 7 days a week. Opening hours are 08:00 to 16:00.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Costa Kiosk is located opposite the main entrance.
- There is step-free access to Costa Kiosk.
- The entrance area is clearly signed.
- For the M23 - Pease Pottage Services - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located in between Burger King and WHSmith.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Customers order at the counter and wait there for their order to be prepared.
- Staff cannot bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- There is not a hearing assistance system .
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 100cm.
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Service Counter
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- The height of the counter is 90cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are good.
Seating Area (Outdoors)
- The seating area is located to the right of the main entrance.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are picnic tables available.
- All chairs are fixed to tables.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 70cm.
- The type of flooring at the seating area is block paving.