You are on Summary. Skip to the next section.

Summary

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• Getting Help and Assistance View
  • This motorway services is open 24 hours.
  • There is a member of staff available for help and assistance.
  • Customers can get assistance by going to WHSmith or asking for the Duty Manager.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are available.
  • The following mobility aids are available; wheelchairs.
  • To obtain mobility aids please contact a member of staff.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Services Available View
  • The following services are available here; a petrol station, electric car charging points, cash machines, free WiFi and conference/meeting room(s).
• Toilets and Changing Facilities Available View
  • The following facilities are available here; standard toilets, baby changing facilities, shower facilities and an accessible toilet.
  • For detailed information on the toilets available please click here (new tab).
  • The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet, please click the link below.
  • For a Virtual Route Guide to the toilet facilities please click here (new tab).
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located opposite the coach parking.
• Shops View
  • The following shops are available here; M&S Simply Food and WHSmith.
  • For the M&S Simply Food - M23 - Pease Pottage Services - Moto AccessAble Access Guide please click here (new tab).
  • For the WHSmith - M23 - Pease Pottage Services - Moto AccessAble Access Guide please click here (new tab).
• Catering Facilities View
  • The following catering facilities are available here; Burger King, Costa, Greggs and West Cornwall Pasty Co.
  • For the Burger King - M23 - Pease Pottage Services - Moto AccessAble Access Guide please click here (new tab).
  • For the Costa - M23 - Pease Pottage Services - Moto AccessAble Access Guide please click here (new tab).
  • For the Greggs - M23 - Pease Pottage Services - Moto AccessAble Access Guide please click here (new tab).
  • For the West Cornwall Pasty Co. - M23 - Pease Pottage Services - Moto AccessAble Access Guide please click here (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

• The services are located directly off the M23 at junction 11.
  There is signage along the motorway indicating the distance to the services.
• The main car park has 4 Blue Badge parking bays, 2 electric charging points and a number of standard parking bays.
• There is standard parking located at the front of the petrol station but the bays are not marked.
• Coach parking is available at the front of the car park.

You are on Petrol Station. Skip to the next section.

Petrol Station

• The following services/facilities are available at the petrol station; accessible and standard toilet facilities, standard parking bays and a cash machine.
• For detailed information on the petrol station please click here (new tab).

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The car park is located to the right hand side of the building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • There is lighting in the car park.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • Additional parking is available outside the petrol station.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • There is not signage available to direct users to the Blue Badge parking bays.
  • There is/are 4 designated Blue Badge parking bay(s) within the car park.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 500cm.
  • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
  • The marked zones around the Blue Badge parking bay(s) have not got at least the recommended width of 120cm.
  • There is a 120cm hatched zone between Blue Badge bays, but differing sizes on the outer sides of the bays.
• Paying View
  • Parking charges apply after a limited time.
  • Free parking for all users is limited to 2 hours.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment for parking charges is made over the phone and via an app/online.
  • To see the parking charges please click here (opens new tab).
  • You can only pay for parking by using the Pay By Phone app or by calling 0330 400 7275.
• Access from the Car Park View
  • Pedestrian walkways are available in the car park.
  • The surface on the pedestrian walkways is tarmac.
  • The nearest designated Blue Badge parking bay is approximately 16m from the main entrance.
  • There are dropped kerbs from the Blue Badge bay(s) to the building.
  • The entrance is not clearly visible from the Blue Badge parking bay(s).
  • The route from the Blue Badge parking bay(s) to the building is not clearly signposted.

You are on Electric Vehicle Charging Points (Gridserve). Skip to the next section.

Electric Vehicle Charging Points (Gridserve)

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• Standard Electric Vehicle Charging Point(s) View
  • There is a/are electric vehicle charging point(s) available.
  • The provider of the charging point(s) is Gridserve.
  • Rapid, fast and medium charging is available.
  • The electric vehicle charging point(s) is/are located at the right hand side of car park.
  • Staff are able to provide assistance with the electric vehicle charging points.
  • Staff can be notified by going inside the building.
  • There is/are 9 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are clearly marked.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 240cm x 450cm.
  • The charging point(s) is/are located to the front as you approach the bay(s).
  • The height range of the electric vehicle charging point controls/screen is 127cm to 153cm.
  • The height range of the electric vehicle charging point nozzle slot is 95cm to 115cm.
  • The charging point(s) require tap and pay (contactless payment).
  • Parking charges apply for all users (including Blue Badge holders).
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment for charging is made at the charging point(s).
  • Payment can be made by contactless card or by Gridserve membership card.
  • For more information and a guide to electric vehicle charging please click here.
• Blue Badge Electric Vehicle Charging Point(s) View
  • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

You are on Seating Area (Outdoors). Skip to the next section.

Seating Area (Outdoors)

• The seating area is located to the right of the main entrance.
• There is step-free access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are picnic tables available.
• All chairs are fixed to tables.
• Tables are not permanently fixed to the floor.
• The standard height for the underside of tables is 70cm.
• The type of flooring at the seating area is block paving.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the services building.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 143cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 154cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is steep.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the building.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are moderate to good.
  • Music is played everywhere.
  • The cash machine(s) is/are located to the right from the main entrance.
  • The controls/screen heights of the cash machine(s) vary between 88cm and 117cm.
  • There are hand sanitisers in the building.
  • The height of the hand sanitiser(s) is/are 100cm.
• Signage View
  • There is directional signage, signage for the shop(s)/restaurant(s) and overhead written signage available.
  • The colour, design and typeface of signs is not consistent throughout the building.

You are on Seating Area (By Costa). Skip to the next section.

Seating Area (By Costa)

• The seating area is located at the rear of Costa.
• There is step-free access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are chairs without armrests, bench seats, high tables and tables available.
• Some chairs are fixed to the floor.
• Tables are not permanently fixed to the floor.
• The distance between the floor and the underside of the lowest table is 72cm.
• The distance between the floor and the underside of the highest table is 91cm.
• The standard height for the underside of tables is 72cm.
• The surface height of the lowest table is 75cm.
• The surface height of the highest table is 96cm.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Lighting levels are moderate to good.
• The width of the entrance to seating area is 130cm as shown in photograph 2.

You are on Seating Area (By Burger King). Skip to the next section.

Seating Area (By Burger King)

• The seating area is located to the right of Burger King.
• There is step-free access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are tables and chairs without armrests available.
• Chairs are not permanently fixed to the floor.
• Tables are not permanently fixed to the floor.
• The standard height for the underside of tables is 72cm.
• The surface height of the tables is 75cm.
• There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• Lighting levels are good.
• There is a/are hand sanitiser(s) in this area.
• The height of the hand sanitiser(s) is/are 100cm.
• High chairs for infants are available in this seating area, as shown in photograph 4.

You are on Conference / Meeting Room(s). Skip to the next section.

Conference / Meeting Room(s)

• The room surveyed was Meeting Room.
• Meeting Room is located on the first floor.
• There is not wayfinding signage for the room.
• There is not clear signage for the room (on or near the door).
• Staff can provide assistance getting to the room.
• The corridor/walkway leading to the room is not sufficiently wide enough (120cm+).
• There is not step-free access into the room.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 75cm.
• The contrast between the external door(s) and wall(s) is poor.
• The contrast between the internal door(s) and wall(s) is poor.
• There is not a hearing assistance system available for the room.
• There is not fixed furniture within the room.
• The distance between the floor and the underside of the table is 71cm.
• A height adjustable desk is not available.
• There are some chairs with armrests on both side within the room.

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• Room Details View
  • There are no potential trip hazards within the room.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
  • The lighting is activated by a sensor.
  • This meeting room is located in a staff area so customers will need to speak to a member of staff to access the room.

You are on Stairs (To Conference / Meeting Room(s)). Skip to the next section.

Stairs (To Conference / Meeting Room(s))

• The stairs are located at the rear of the building.
• All floors are accessible by these stairs.
• There are 15+ steps between floors.
• The height of the steps are between the recommended 15cm and 18cm.
• The depth of the steps are not between the recommended 30cm and 45cm.
• The depth of the steps are 20cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the steps.
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are not easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is not a landing.
• Clear signs indicating the facilities/services are not provided on landings.
• The lighting levels at the steps are good.
• The rooms which are not accessible include; the conference room.

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• Comments View
  • These stairs are within the staff area so customers need to speak to a member of staff to access them.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • This accessible toilet is located ahead from the main entrance, to the right at WHSmith, then to the rear of the customer toilets area.
  • This accessible toilet is approximately 24m from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from WHSmith.
  • There is pictorial and written text signage on or near the toilet door.
  • The signage says 'Not Every Disability Is Visible Accessible Toilet'.
  • The contrast between the external door(s) and wall(s) is poor.
  • The door(s) open(s) outwards.
  • The door(s) is/are easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 88cm.
  • The contrast between the internal door(s) and wall(s) is poor.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door(s) is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 165cm x 208cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • The lighting is activated by a sensor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 95cm.
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, nappy/incontinence items bin and general waste (with lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 172cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser can be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 94cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 97cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located ahead from the main entrance.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 21m from the main entrance.
  • There is pictorial signage on or near the toilet entrance.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 87cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.
  • The lighting is permanent.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 100cm.
• Baby Changing Facilities View
  • Baby changing facilities are available in the female toilets.
  • There is a flip down baby changing table available.
  • The height of the baby changing table is 94cm.
• Toilet Facilities 2 View
  • The male toilet is located ahead from the main entrance.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 18m from the main entrance.
  • There is pictorial and written text signage on or near the toilet entrance.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are good.
  • The lighting is permanent.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 110cm.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• The parent and baby room is located ahead from the main entrance.
• The parent and baby room is approximately 25m from the main entrance.
• There is step-free access into the parent and baby room.
• There is pictorial signage on or near the parent and baby room door.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 86cm.
• The contrast between the external door(s) and wall(s) is poor.
• The contrast between the internal door(s) and wall(s) is poor.
• The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby changing table is not height adjustable.
• The height of the baby changing table once extended is 89cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 89cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is a red flashing fire alarm beacon within the room.
• The lighting levels are good.
• The lighting is activated by a sensor.
• There is a hand sanitiser.
• The height of the hand sanitiser is 107cm.
• There is not enough room within the parent and baby room for the chair so it is located just outside the door in the corridor.

You are on Standard Shower. Skip to the next section.

Standard Shower

• The shower facilities are located ahead from the main entrance.
• The shower facilities are approximately 24m from the main entrance.
• There is step-free access to the shower facilities.
• A key is required for the shower facilities.
• The key can be obtained from WHSmith.
• There is pictorial signage on or near the shower door.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 87cm.
• The contrast between the external door(s) and wall(s) is poor.
• The contrast between the internal door(s) and wall(s) is poor.
• The lighting levels are good.
• The lighting is activated by a sensor.
• The height of the step to access the showers is 10cm.
• The height of the wash basin is 90cm.
  There is a stool available within the room.

You are on Emergency Evacuation Procedure. Skip to the next section.

Emergency Evacuation Procedure

• There are audio and visual alarms for emergencies.
• Fire wardens/marshals are available on site.
• There is not a/are not internal refuge point(s).
• People exit the building using the entrances/exits.
• There is an external emergency meeting point.
• The external emergency meeting point is located at the rear of the car park.