Access Guide
Summary
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Getting Help and Assistance
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- The opening times are 08:00 to 22:00, 7 days per week.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
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Access
View
- Burger King is located to the right as you enter the services.
- There is step-free access to Burger King.
- The entrance area is clearly signed.
- For the M25 - Thurrock Services - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located ahead as you enter, to the left of WHSmith.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located ahead as you enter, to the left of WHSmith.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a food and drink ordering touchscreen, a counter where food and drink can be ordered, table service (on request only) and full table service available via online app.
- Customers can order their food and drink from either the counter, Burger King mobile app, or one of the touchscreens.
All orders are assigned a number.
When your order is ready, the number will be displayed on a screen above the counter and called out by staff. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus, picture wall menus, menu boards and online menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Fast Food.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system.
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 120cm to 175cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 120cm from the floor.
- Once condensed the touchscreen heights are 120cm to 150cm from the floor.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
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Service Counter
View
- The height of the counter is 90cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
Seating Area
- The seating area is located at the sides of the walkway.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, high tables, long tables, bench seats, high stools and picnic tables available.
- Some chairs are fixed to tables and the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 71cm.
- The surface height of the tables is 98cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are moderate to good.
- There are double manual doors leading to the outside seating area and picnic benches.