Access Guide
Summary
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Getting Help and Assistance
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- This motorway services is open 24 hours.
- There is a member of staff available for help and assistance.
- Customers can get assistance from WHSmith.
- There is not a member of staff trained in British Sign Language.
- Water bowls for assistance dogs are available.
- The following mobility aids are available; ceiling track hoists and wheelchairs.
- To obtain mobility aids please contact member of staff.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Services Available
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- The following services are available here; a hotel, a petrol station, electric car charging points, cash machines and free WiFi.
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Toilets and Changing Facilities Available
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- The following facilities are available here; shower facilities, baby changing facilities, an accessible toilet, a Changing Places facility and standard toilets.
- For detailed information on the toilets available please click here (new tab).
- The Virtual Access Guide below shows the route from the Blue Badge parking bays to the Changing Places facility, please click the link below.
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
- The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet, please click the link below.
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
- There is an assistance dog toilet or toileting area at the venue/nearby.
- The assistance dog toilet or toileting area is located in the dog walking area.
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Shops
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- The following shops are available here; WHSmith and M&S Simply Food.
- For the WHSmith - M25 - Thurrock Services - Moto AccessAble Access Guide please click here (new tab).
- For the M&S Simply Food - M25 - Thurrock Services - Moto AccessAble Access Guide please click here (new tab).
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Catering Facilities
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- The following catering facilities are available here; Costa, Burger King, Greggs, and Eat & Drink.
- For the Costa - M25 - Thurrock Services - Moto AccessAble Access Guide please click here (new tab).
- For the Burger King - M25 - Thurrock Services - Moto AccessAble Access Guide please click here (new tab).
- For the Greggs - M25 - Thurrock Services - Moto AccessAble Access Guide please click here (new tab).
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Hotels
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- The following hotels are available here; Travelodge.
Getting Here
- Customers travelling southbound on the M25 exit at Junction 30 and take the second exit on the roundabout and follow signage to the services.
- Customers travelling northbound on the M25 exit at Junction 31 and take the 5th exit onto the A1306 and follow signage to the services.
- There is signage along the motorway indicating the distance to the services.
- There are blue badge parking bays, parent & child parking bays and electric vehicle charging points available.
- Coach parking is available in the main car park.
Parking
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Parking
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- The car park is located at the front of the services.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
- There is lighting in the car park.
- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- There is not signage available to direct users to the Blue Badge parking bays.
- There is/are 8 designated Blue Badge parking bay(s) within the car park.
- The Blue Badge bay(s) is/are clearly marked.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 480cm.
- The Blue Badge parking bays have a marked zone to both sides but not at the rear.
- The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
- There are 7 parent and child bays.
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Paying
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- Parking charges apply after a limited time.
- Free parking for all users is limited to 2 hours.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located around the edges of the car park.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Payment for parking charges is made over the phone and via an app/online.
- To see the parking charges please click here (opens new tab).
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Access from the Car Park
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- Pedestrian walkways are not available in the car park.
- There is a pedestrian crossing between the designated Blue Badge parking bay(s) and the building.
- The pedestrian crossing is level (flush) with the Blue Badge parking bay(s) and has a dropped kerb leading to the approach to the building.
- The nearest designated Blue Badge parking bay is approximately 29m from the entrance.
- There are slopes/ramps from the Blue Badge bay(s) to the building.
- The entrance is clearly visible from the Blue Badge parking bay(s).
Electric Vehicle Charging Points (Gridserve)
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Standard Electric Vehicle Charging Point(s)
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- There is a/are electric vehicle charging point(s) available.
- The provider of the charging point(s) is Gridserve.
- Fast and medium charging is available.
- The electric vehicle charging point(s) is/are located to the right of the car park.
- Staff are able to provide assistance with the electric vehicle charging points.
- Customers can either phone the services or go into the main building to ask for assistance.
- There is/are 10+ electric vehicle charging point(s).
- The electric vehicle charging bay(s) is/are clearly marked.
- The dimensions of the electric vehicle charging bay(s) surveyed are 337cm x 487cm.
- The charging point(s) is/are located to the front as you approach the bay(s).
- The height range of the electric vehicle charging point controls/screen is 78cm to 90cm.
- The height of the electric vehicle charging point nozzle slot is 94cm.
- The charging point(s) require tap and pay (contactless payment).
- Parking charges apply after a limited time.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment for charging is made at the charging point(s).
- For more information and a guide to electric vehicle charging please click here.
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Blue Badge Electric Vehicle Charging Point(s)
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- There is a/are designated electric vehicle charging point(s) available for Blue Badge holders.
- The provider of the charging point(s) is Gridserve.
- Medium charging is available.
- The designated Blue Badge electric vehicle charging point(s) is/are located to the right of the car park.
- Staff are able to provide assistance with the designated Blue Badge electric vehicle charging point(s).
- Customers can either phone the services or go into the main building to ask for assistance.
- There is/are 2 designated Blue Badge electric vehicle charging point(s).
- The designated Blue Badge electric vehicle charging bay markings are faded.
- The dimensions of the designated Blue Badge electric vehicle charging bay(s) surveyed are 251cm x 497cm.
- The charging point(s) is/are located to the front as you approach the designated bay(s).
- The height range of the designated Blue Badge electric vehicle charging point controls/screen is 78cm to 90cm.
- The height of the designated Blue Badge electric vehicle charging point nozzle slot is 94cm.
- The charging point(s) require tap and pay (contactless payment).
- Parking charges apply after a limited time.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment for charging is made at the charging point(s).
Outside Access
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Entrance
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- This information is for the entrance located at the front of the building.
- The entrance area/door is not clearly signed.
- There is ramped/sloped or stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 130cm.
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 130cm.
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Ramp/Slope
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- The ramp/slope is located leading up from the car park.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides of the ramp.
- The ramp has resting areas.
- The lighting levels at the ramp/slope are moderate to good.
- The ramp/slope does bypass the step(s).
- There are yellow areas on the ramp. These indicate resting areas/level landings.
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Step(s)
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- The step(s) is/are located leading up from the car park.
- There is/are 6 or 7 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The depth of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
Getting Around
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Access and Circulation
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- There is step-free access throughout the building.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is good colour contrast between the walls and floor in all areas.
- The lighting levels are moderate to good.
- Music is played everywhere.
- The cash machine(s) is/are located ahead as you enter, near WHsmith.
- The controls/screen heights of the cash machine(s) vary between 80cm and 125cm.
- There are hand sanitisers in the building.
- The height of the hand sanitiser(s) is/are 100cm.
- There are three cash machines, two on the ground floor and one on the lower floor opposite the lift.
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Signage
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- There is directional signage, signage for the shop(s)/restaurant(s) and overhead pictorial signage available.
- The colour, design and typeface of signs is consistent throughout the building.
Seating Area
- The seating area is located at the sides of the walkway.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, high stools, picnic tables, long tables and high tables available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 71cm.
- The surface height of the tables is 98cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are moderate to good.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 100cm.
- There are double manual doors leading to the outside seating area and picnic benches.
Changing Places
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Location and Access
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- The facility is located ahead as you enter, to the left of the WHSmith.
- The facility is approximately 17m from the entrance.
- The facility is in addition to standard and accessible toilets.
- There is level access into the facility.
- The facility surveyed is for the sole use of disabled people.
- The contrast between the external door(s) and wall(s) is fair.
- The contrast between the internal door(s) and wall(s) is fair.
- You do need a key for the facility.
- The key is a radar key.
- The key can be obtained from WHSmith.
- There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- There is pictorial signage on or near the door.
- The door(s) open(s) outwards.
- The door(s) is/are easy to open.
- The door is locked by a locking handle.
- The door has a horizontal grab rail.
- The width of the door opening is 88cm.
- The dimensions of the facility are 400cm x 200cm.
- The ceiling height is at a minimum of 2.4m.
- There is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- The contrast between the walls and floor is good.
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Toilet Details
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- The facility toilet has a transfer space on both sides.
- The transfer space on the right as you face the toilet is 120cm.
- The transfer space on the left as you face the toilet is 120cm.
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on both sides.
- The contrast between the dropdown rail(s) and wall is fair.
- As you face the toilet there are vertical grab rails on both sides.
- The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
- The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
- The height of the toilet seat above floor level is 48cm.
- There is an elbow pad flush.
- There is not a toilet roll holder.
- The toilet has a lid obstructing the back rest/cistern/wall.
- The toilet seat contrast is poor.
- There is not an emergency pull cord alarm for the toilet.
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Changing Bench and Hoist Details
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- The facility changing bench is wall mounted.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 180cm.
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
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Shower Details
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- There is not a shower unit with a detachable shower head.
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Other Facilities
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- A privacy screen is available.
- The type of wash basin is adjustable.
- The wash basin tap type is lever.
- There is a mixer tap.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- The contrast between the wash basin grab rail(s) and wall is good.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is at the recommended height of 80cm-100cm.
- Wide tear off paper roll is available.
- The wide paper roll dispenser is at the recommended height of 80cm-100cm.
- There is a hand dryer.
- The hand dryer requires hands to be inserted into the top.
- The hand dryer is at the recommended height of 80cm-100cm.
- There is not a towel dispenser.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- There is a/are sanitary and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
- There is not a red flashing fire alarm beacon within the toilet.
- The lighting levels are moderate to good.
- The lighting is permanent.
Accessible Toilet (Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
View
- This accessible toilet is located ahead as you enter, to the left of WHSmith.
- This accessible toilet is approximately 15m from the entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from WHSmith.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door(s) and wall(s) is poor.
- The door(s) open(s) outwards.
- The door(s) is/are easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 98cm.
- The contrast between the internal door(s) and wall(s) is poor.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door(s) is fair.
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Toilet Features
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- The dimensions of the accessible toilet are 151cm x 203cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- The lighting is permanent.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 75cm.
- The transfer space is obstructed by a sanitary bin and a waste disposal bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is poor.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the walls and floor is fair.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 84cm.
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm.
- There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser can be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 85cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer can be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 107cm.
- The contrast between the hand dryer and the wall is good.
- There is a hand sanitiser.
- The height of the hand sanitiser is 84cm.
Accessible Toilet (Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
View
- This accessible toilet is located ahead as you enter, to the left of WHSmith.
- This accessible toilet is approximately 14m from the entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from WHSmith.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door(s) and wall(s) is poor.
- The door(s) open(s) outwards.
- The door(s) is/are easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 98cm.
- The contrast between the internal door(s) and wall(s) is poor.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door(s) is fair.
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Toilet Features
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- The dimensions of the accessible toilet are 152cm x 202cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- The lighting is activated by a sensor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 82cm.
- The transfer space is obstructed by a sanitary bin and a waste disposal bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is poor.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the walls and floor is fair.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
View
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a backrest.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 84cm.
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm.
- There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser can be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 86cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 108cm.
- The contrast between the hand dryer and the wall is good.
- There is a hand sanitiser.
- The height of the hand sanitiser is 84cm.
Stairs (Standard Toilets, Parent & Baby Room and Showers)
- The stairs are located to the left after you enter.
- The floors which are accessible by stairs are -1,G.
- There are 15+ steps between floors.
- The height of the steps are between the recommended 15cm and 18cm.
- The depth of the steps are not between the recommended 30cm and 45cm.
- The depth of the steps are 29cm.
- The steps are not clearly marked.
- There is a/are handrail(s) at the steps.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities/services are provided on landings.
- The lighting levels at the steps are moderate to good.
Lift (Standard Toilets, Parent & Baby Room and Showers)
- The lift is located ahead as you enter to the left of WHSmith.
- Signs indicating the location of the lift are clearly visible from the entrance.
- The lift is approximately 12m from the entrance.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are -1, G.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is good.
- The width of the door opening is 110cm.
- The dimensions of the lift are 140cm x 150cm.
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing assistance emergency alarm system in the lift.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting levels in the lift are moderate to good.
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Comments
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- The lift was out of service at the time of survey (April 2022).
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located ahead after you exit the lift.
- There is step-free access into the toilet(s).
- The toilet(s) is/are approximately 5m from the lift.
- There is pictorial signage on or near the toilet entrance.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 84cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are moderate to good.
- The lighting is permanent.
- When revisited (April 2023), the standard toilets were undergoing refurbishment. There were temporary standard toilets located next to the coach parking area. Access to the female toilets was via a single step with no handrail. Access to the male standard toilets was via 3 steps with no handrails.
Parent and Baby Room
- The parent and baby room is located ahead after you exit the lift.
- The parent and baby room is approximately 6m from the lift.
- There is step-free access into the parent and baby room.
- There is pictorial signage on or near the parent and baby room door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 79cm.
- The contrast between the external door(s) and wall(s) is poor.
- The contrast between the internal door(s) and wall(s) is poor.
- The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby changing table is not height adjustable.
- The height of the baby changing table once extended is 82cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 81cm.
- The wash basin tap type is push.
- There is/are not chair(s) in the parent and baby room.
- There is a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are moderate to good.
- The lighting is permanent.
- There is a hand sanitiser.
- The height of the hand sanitiser is 100cm.
Standard Shower
- The shower facilities are located next to the standard toilets.
- The shower facilities are approximately 3m from the lift.
- There is step-free access to the shower facilities.
- There is pictorial signage on or near the shower door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 65cm.
- The contrast between the external door(s) and wall(s) is poor.
- The contrast between the internal door(s) and wall(s) is poor.
- The lighting levels are moderate to good.
- The lighting is permanent.
- There is step free access into the shower. There are 5 changing cubicles and 5 shower cubicles.