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M25 - Thurrock Services - Moto

M25 Junctions 30/31, Arterial Road, West Thurrock, Grays, Essex, RM16 3BG

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Access Guide

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Summary

Getting Here

  • Customers travelling southbound on the M25 exit at Junction 30 and take the second exit on the roundabout and follow signage to the services.
  • Customers travelling northbound on the M25 exit at Junction 31 and take the 5th exit onto the A1306 and follow signage to the services.
  • There is signage along the motorway indicating the distance to the services.
  • There are blue badge parking bays, parent & child parking bays and electric vehicle charging points available.
  • Coach parking is available in the main car park.

Parking

  • Parking View
    • The car park is located at the front of the services.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • There is lighting in the car park.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • There is not signage available to direct users to the Blue Badge parking bays.
    • There is/are 8 designated Blue Badge parking bay(s) within the car park.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 480cm.
    • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
    • There are 7 parent and child bays.
  • Paying View
    • Parking charges apply after a limited time.
    • Free parking for all users is limited to 2 hours.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located around the edges of the car park.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment for parking charges is made over the phone and via an app/online.
    • To see the parking charges please click here (opens new tab).
  • Access from the Car Park View
    • Pedestrian walkways are not available in the car park.
    • There is a pedestrian crossing between the designated Blue Badge parking bay(s) and the building.
    • The pedestrian crossing is level (flush) with the Blue Badge parking bay(s) and has a dropped kerb leading to the approach to the building.
    • The nearest designated Blue Badge parking bay is approximately 29m from the entrance.
    • There are slopes/ramps from the Blue Badge bay(s) to the building.
    • The entrance is clearly visible from the Blue Badge parking bay(s).

Electric Vehicle Charging Points (Gridserve)

  • Standard Electric Vehicle Charging Point(s) View
    • There is a/are electric vehicle charging point(s) available.
    • The provider of the charging point(s) is Gridserve.
    • Fast and medium charging is available.
    • The electric vehicle charging point(s) is/are located to the right of the car park.
    • Staff are able to provide assistance with the electric vehicle charging points.
    • Customers can either phone the services or go into the main building to ask for assistance.
    • There is/are 10+ electric vehicle charging point(s).
    • The electric vehicle charging bay(s) is/are clearly marked.
    • The dimensions of the electric vehicle charging bay(s) surveyed are 337cm x 487cm.
    • The charging point(s) is/are located to the front as you approach the bay(s).
    • The height range of the electric vehicle charging point controls/screen is 78cm to 90cm.
    • The height of the electric vehicle charging point nozzle slot is 94cm.
    • The charging point(s) require tap and pay (contactless payment).
    • Parking charges apply after a limited time.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment for charging is made at the charging point(s).
    • For more information and a guide to electric vehicle charging please click here.
  • Blue Badge Electric Vehicle Charging Point(s) View
    • There is a/are designated electric vehicle charging point(s) available for Blue Badge holders.
    • The provider of the charging point(s) is Gridserve.
    • Medium charging is available.
    • The designated Blue Badge electric vehicle charging point(s) is/are located to the right of the car park.
    • Staff are able to provide assistance with the designated Blue Badge electric vehicle charging point(s).
    • Customers can either phone the services or go into the main building to ask for assistance.
    • There is/are 2 designated Blue Badge electric vehicle charging point(s).
    • The designated Blue Badge electric vehicle charging bay markings are faded.
    • The dimensions of the designated Blue Badge electric vehicle charging bay(s) surveyed are 251cm x 497cm.
    • The charging point(s) is/are located to the front as you approach the designated bay(s).
    • The height range of the designated Blue Badge electric vehicle charging point controls/screen is 78cm to 90cm.
    • The height of the designated Blue Badge electric vehicle charging point nozzle slot is 94cm.
    • The charging point(s) require tap and pay (contactless payment).
    • Parking charges apply after a limited time.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment for charging is made at the charging point(s).

Outside Access

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 130cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 130cm.
  • Ramp/Slope View
    • The ramp/slope is located leading up from the car park.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
    • The ramp has resting areas.
    • The lighting levels at the ramp/slope are moderate to good.
    • The ramp/slope does bypass the step(s).
    • There are yellow areas on the ramp. These indicate resting areas/level landings.
  • Step(s) View
    • The step(s) is/are located leading up from the car park.
    • There is/are 6 or 7 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the building.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are moderate to good.
    • Music is played everywhere.
    • The cash machine(s) is/are located ahead as you enter, near WHsmith.
    • The controls/screen heights of the cash machine(s) vary between 80cm and 125cm.
    • There are hand sanitisers in the building.
    • The height of the hand sanitiser(s) is/are 100cm.
    • There are three cash machines, two on the ground floor and one on the lower floor opposite the lift.
  • Signage View
    • There is directional signage, signage for the shop(s)/restaurant(s) and overhead pictorial signage available.
    • The colour, design and typeface of signs is consistent throughout the building.

Seating Area

  • The seating area is located at the sides of the walkway.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are tables, high stools, picnic tables, long tables and high tables available.
  • Chairs are not permanently fixed to the floor.
  • Tables are not permanently fixed to the floor.
  • The standard height for the underside of tables is 71cm.
  • The surface height of the tables is 98cm.
  • Music is played everywhere.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Lighting levels are moderate to good.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 100cm.
  • There are double manual doors leading to the outside seating area and picnic benches.

Changing Places

  • Location and Access View
    • The facility is located ahead as you enter, to the left of the WHSmith.
    • The facility is approximately 17m from the entrance.
    • The facility is in addition to standard and accessible toilets.
    • There is level access into the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The contrast between the external door(s) and wall(s) is fair.
    • The contrast between the internal door(s) and wall(s) is fair.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from WHSmith.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • There is pictorial signage on or near the door.
    • The door(s) open(s) outwards.
    • The door(s) is/are easy to open.
    • The door is locked by a locking handle.
    • The door has a horizontal grab rail.
    • The width of the door opening is 88cm.
    • The dimensions of the facility are 400cm x 200cm.
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 120cm.
    • The transfer space on the left as you face the toilet is 120cm.
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The contrast between the dropdown rail(s) and wall is fair.
    • As you face the toilet there are vertical grab rails on both sides.
    • The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 48cm.
    • There is an elbow pad flush.
    • There is not a toilet roll holder.
    • The toilet has a lid obstructing the back rest/cistern/wall.
    • The toilet seat contrast is poor.
    • There is not an emergency pull cord alarm for the toilet.
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 180cm.
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The contrast between the wash basin grab rail(s) and wall is good.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is at the recommended height of 80cm-100cm.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
    • There is a hand dryer.
    • The hand dryer requires hands to be inserted into the top.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • There is not a towel dispenser.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
    • There is not a red flashing fire alarm beacon within the toilet.
    • The lighting levels are moderate to good.
    • The lighting is permanent.

Accessible Toilet (Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located ahead as you enter, to the left of WHSmith.
    • This accessible toilet is approximately 15m from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from WHSmith.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door(s) and wall(s) is poor.
    • The door(s) open(s) outwards.
    • The door(s) is/are easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 98cm.
    • The contrast between the internal door(s) and wall(s) is poor.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door(s) is fair.
  • Toilet Features View
    • The dimensions of the accessible toilet are 151cm x 203cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • The lighting is permanent.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 75cm.
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is fair.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 84cm.
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm.
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser can be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 85cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 107cm.
    • The contrast between the hand dryer and the wall is good.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 84cm.

Accessible Toilet (Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located ahead as you enter, to the left of WHSmith.
    • This accessible toilet is approximately 14m from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from WHSmith.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door(s) and wall(s) is poor.
    • The door(s) open(s) outwards.
    • The door(s) is/are easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 98cm.
    • The contrast between the internal door(s) and wall(s) is poor.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door(s) is fair.
  • Toilet Features View
    • The dimensions of the accessible toilet are 152cm x 202cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • The lighting is activated by a sensor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 82cm.
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is fair.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a backrest.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 84cm.
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm.
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser can be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 86cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 108cm.
    • The contrast between the hand dryer and the wall is good.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 84cm.

Stairs (Standard Toilets, Parent & Baby Room and Showers)

  • The stairs are located to the left after you enter.
  • The floors which are accessible by stairs are -1,G.
  • There are 15+ steps between floors.
  • The height of the steps are between the recommended 15cm and 18cm.
  • The depth of the steps are not between the recommended 30cm and 45cm.
  • The depth of the steps are 29cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the steps.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities/services are provided on landings.
  • The lighting levels at the steps are moderate to good.

Lift (Standard Toilets, Parent & Baby Room and Showers)

  • The lift is located ahead as you enter to the left of WHSmith.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 12m from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are -1, G.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The width of the door opening is 110cm.
  • The dimensions of the lift are 140cm x 150cm.
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance emergency alarm system in the lift.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • Comments View
    • The lift was out of service at the time of survey (April 2022).

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located ahead after you exit the lift.
    • There is step-free access into the toilet(s).
    • The toilet(s) is/are approximately 5m from the lift.
    • There is pictorial signage on or near the toilet entrance.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.
    • The lighting is permanent.
    • When revisited (April 2023), the standard toilets were undergoing refurbishment. There were temporary standard toilets located next to the coach parking area. Access to the female toilets was via a single step with no handrail. Access to the male standard toilets was via 3 steps with no handrails.

Parent and Baby Room

  • The parent and baby room is located ahead after you exit the lift.
  • The parent and baby room is approximately 6m from the lift.
  • There is step-free access into the parent and baby room.
  • There is pictorial signage on or near the parent and baby room door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 79cm.
  • The contrast between the external door(s) and wall(s) is poor.
  • The contrast between the internal door(s) and wall(s) is poor.
  • The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby changing table is not height adjustable.
  • The height of the baby changing table once extended is 82cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 81cm.
  • The wash basin tap type is push.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.
  • The lighting is permanent.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 100cm.

Standard Shower

  • The shower facilities are located next to the standard toilets.
  • The shower facilities are approximately 3m from the lift.
  • There is step-free access to the shower facilities.
  • There is pictorial signage on or near the shower door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 65cm.
  • The contrast between the external door(s) and wall(s) is poor.
  • The contrast between the internal door(s) and wall(s) is poor.
  • The lighting levels are moderate to good.
  • The lighting is permanent.
  • There is step free access into the shower. There are 5 changing cubicles and 5 shower cubicles.