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BP Petrol Station - M4 - Chieveley Services - Moto

M4 - Chieveley Services - Moto, M4/A34 Junction 13, Hermitage, Thatcham, Berkshire, RG18 9XX

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Access Guide

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Petrol Station Summary

  • This petrol station is open 24 hours.
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are not available.
  • There is not a portable hearing assistance system.
  • Payment at the petrol station during the day can be made in the shop.
  • Payment at the petrol station during the night can be made in the shop.
  • For the M4 - Chieveley Services - Moto AccessAble Access Guide please click here (new tab).

Getting Here

  • The services are located directly off the M4/A34 at junction 13.
  • There is signage along the motorway indicating the distance to the services.
  • The main car park has 9 Blue Badge parking bays, electric vehicle charging points and a number of standard parking bays.
  • Coach parking is available on the left hand side of the building.

Petrol Station Forecourt

  • Staff are able to provide assistance at the pumps.
  • Customers can beep their car horn, flash their lights, use the Fuel Service App or call 0161 694 8000 and quote station no. 14406.
  • An App can be used at this petrol station to inform staff of arrival.
  • The App(s) used at this petrol station is/are; BPme.
  • It is not possible to pay at the pump.
  • The height of the fuel pump nozzle slot is 140cm.

ATM(s)

  • The ATM(s) is/are located to the right of the main entrance.
  • The ATM(s) is/are 6m from the main entrance.
  • There are obstructions on the approach to the ATM(s).
  • The minimum width between the obstructions is 86cm.
  • The height of the bollard(s) is 92cm.
  • The bollards contrast visually with the tarmac.
  • The controls/screen heights vary between 100cm and 123cm.
  • There is not a lowered ATM available.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the shop and to the right.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Entrance'.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 95cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located to the right of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • The steps have tactile paving at the top and middle but not at the bottom.

Entrance (Exit)

  • Entrance View
    • This information is for the entrance located next to the tills.
    • The entrance area/door is clearly signed.
    • There is stepped access at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 89cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
  • Step(s) View
    • The step(s) is/are located beyond the exit.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • Anyone who cannot manage the steps at the exit can use the ramped entrance as an exit.

Shop

  • Circulation View
    • The majority of aisle widths are not 150cm+.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats in aisles that might be perceived as holes.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
  • Till(s) View
    • The till(s) is/are located to the left from the entrance.
    • There is step-free access to the till(s).
    • There is a clear unobstructed route to the till(s).
    • The till(s) is/are not clearly signed.
    • There are windows, TVs, glazed screens or mirrors at/behind the till(s).
    • The till(s) is not/are not placed in front of a plain background.
    • The lighting levels at the till(s) are good.
    • The chip & pin card machines are accessible from the till(s).
    • There is not a cashback option at the till(s).
    • The height of the till(s) is/are 109cm.
    • There is not a lowered section at the till(s).
    • There is a hearing assistance system at the till(s).
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 03/05/2023.
    • The hearing assistance system was working at the time of testing.

Accessible Toilet

  • Accessible toilet facilities are not available.
  • The nearest accessible toilet(s) is/are located within the services building.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located within the services building.