You are on Summary. Skip to the next section.

Summary

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• Getting Help and Assistance View
  • This motorway services is open 24 hours.
  • There is a member of staff available for help and assistance.
  • Customers can get assistance by going to WHSmith or asking for the Duty Manager.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are available.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Services Available View
  • The following services are available here; a hotel, a petrol station, electric car charging points, cash machines and free WiFi.
• Toilets and Changing Facilities Available View
  • The following facilities are available here; an accessible toilet, standard toilets, shower facilities and baby changing facilities.
  • For detailed information on the toilets available please click here (new tab).
  • The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet in the female standard toilets, please click the link below.
  • For a Virtual Route Guide to the toilet facilities please click here (new tab).
  • The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet along the walkway next to Costa, please click the link below.
  • For a Virtual Route Guide to the toilet facilities please click here (new tab).
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located to the right hand side of the building.
• Shops View
  • The following shops are available here; M&S Simply Food and WHSmith.
  • For the M&S Simply Food AccessAble Access Guide please click here (new tab).
  • For the WHSmith AccessAble Access Guide please click here (new tab).
• Catering Facilities View
  • The following catering facilities are available here; Burger King, Costa, Greggs, Pret A Manger and West Cornwall Pasty Co.
  • For the Burger King AccessAble Access Guide please click here (new tab).
  • For the Costa AccessAble Access Guide please click here (new tab).
  • For the Greggs AccessAble Access Guide please click here (new tab).
  • For the West Cornwall Pasty Co AccessAble Access Guide please click here (new tab).
  • For the Pret A Manger AccessAble Access Guide please click here (new tab).
• Hotels View
  • The following hotels are available here; Travelodge.

You are on Getting Here. Skip to the next section.

Getting Here

• The services are located directly off the M4/A34 at junction 13.
• There is signage along the motorway indicating the distance to the services.
• The main car park has 9 Blue Badge parking bays, electric vehicle charging points and a number of standard parking bays.
• Coach parking is available on the left hand side of the building.

You are on Petrol Station. Skip to the next section.

Petrol Station

• The following services/facilities are available at the petrol station; a cash machine.
• For detailed information on the petrol station please click here (new tab).

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The car park is located in front of the services building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • There is lighting in the car park.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • There is not signage available to direct users to the Blue Badge parking bays.
  • There is/are 9 designated Blue Badge parking bay(s) within the car park.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 260cm x 480cm.
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
• Paying View
  • Parking charges apply after a limited time.
  • Free parking for all users is limited to 2 hours.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Payment for parking charges is made over the phone and via an app/online.
  • To see the parking charges please click here (opens new tab).
  • To pay please visit www.paybyphone.co.uk or call 0330 400 7275.
    Please quote the location number 2482.
• Access from the Car Park View
  • Pedestrian walkways are available in the car park.
  • The surface on the pedestrian walkways is tarmac.
  • The nearest designated Blue Badge parking bay is approximately 11m from the main entrance.
  • There are dropped kerbs from the Blue Badge bay(s) to the building.
  • The entrance is clearly visible from the Blue Badge parking bay(s).

You are on Electric Vehicle Charging Points (Gridserve). Skip to the next section.

Electric Vehicle Charging Points (Gridserve)

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• Standard Electric Vehicle Charging Point(s) View
  • There is a/are electric vehicle charging point(s) available.
  • The provider of the charging point(s) is Gridserve.
  • Rapid charging is available.
  • The electric vehicle charging point(s) is/are located on the left hand side of the car park.
  • Staff are able to provide assistance with the electric vehicle charging points.
  • Staff can be notified via an app or by going inside the building and asking at the WHSmith counter.
  • There is/are 2 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are clearly marked.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 250cm x 480cm.
  • The charging point(s) is/are located to the rear as you approach the bay(s).
  • The height range of the electric vehicle charging point controls/screen is 132cm to 138cm.
  • The height range of the electric vehicle charging point nozzle slot is 90cm to 100cm.
  • The charging point(s) require tap and pay (contactless payment).
  • Parking charges apply for all users (including Blue Badge holders).
  • Charging for all users is limited to 45 minutes.
  • Payment signs are not provided.
  • Payment for charging is made at the charging point(s).
  • For more information and a guide to electric vehicle charging please click here.

You are on Seating Area (Outside). Skip to the next section.

Seating Area (Outside)

• The seating area is located either side of the services building main entrance, and to the right hand side of the building.
• There is step-free access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are tables, chairs with armrests and picnic tables available.
• Chairs are not permanently fixed to the floor.
• Tables are not permanently fixed to the floor.
• The distance between the floor and the underside of the lowest table is 66cm.
• The distance between the floor and the underside of the highest table is 74cm.
• The surface height of the lowest table is 69cm.
• The surface height of the highest table is 76cm.

You are on ATM(s) (Outside). Skip to the next section.

ATM(s) (Outside)

• The ATM(s) is/are located to the right of the services building main entrance.
• The ATM(s) is/are 18m from the main entrance.
• The controls/screen heights vary between 96cm and 122cm.
• There is not a lowered ATM available.

You are on Play Area. Skip to the next section.

Play Area

• The play area is located to the right hand side of the building next to Costa.
• The play area is free of charge.
• There is step-free access to the play area.
• There is a clear unobstructed route to the play area.
• The play area is clearly signed.
• There is step-free access within the play area.
• At the time of the survey in early May 2023, this area had been temporarily withdrawn due to building work.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the services building.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Moto Entrance'.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 85cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
  • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The push pad or push button is 75cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
  • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 100cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is steep.
• Comments View
  • There are also double, heavy silver coloured manual doors that open both ways next to the automatic blue door.
    
  • The width of the manual double doors is 160cm.

You are on ATM(s) (Inside). Skip to the next section.

ATM(s) (Inside)

• The ATM(s) is/are located to the left of the front entrance door.
• The ATM(s) is/are 2m from the front entrance.
• The controls/screen heights vary between 87cm and 123cm.
• There is not a lowered ATM available.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the building.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • There are kiosks located either side of the main entrance.
  • The cash machine(s) is/are located in between the two doors at the main entrance.
  • The controls/screen heights of the cash machine(s) vary between 87cm and 123cm.
  • There are hand sanitisers in the building.
  • The height of the hand sanitiser(s) is/are 100cm.
• Signage View
  • There is overhead written signage available.
  • The colour, design and typeface of signs is consistent throughout the building.

You are on Seating Area. Skip to the next section.

Seating Area

• The seating area is located at the rear of the services building next to Costa.
• There is step-free access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are sofas, chairs without armrests, bench seats and tables available.
• Some chairs are fixed to the floor.
• Tables are not permanently fixed to the floor.
• The standard height for the underside of tables is 71cm.
• The surface height of the tables is 73cm.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Lighting levels are good.

You are on Accessible Toilet (Walkway - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Walkway - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • This accessible toilet is located ahead as you enter the services building, to the right of the walkway.
  • This accessible toilet is approximately 13m from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is not a radar key.
  • The key can be obtained from a member of staff.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door(s) and wall(s) is good.
  • The door(s) open(s) outwards.
  • The door(s) may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 80cm.
  • The contrast between the internal door(s) and wall(s) is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door(s) is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 200cm x 170cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • The lighting is activated by a sensor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 128cm.
  • The transfer space is obstructed by storage items.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a fixed horizontal rail without a padded backrest.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 125cm.
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm.
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 88cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer can be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 96cm.
  • The contrast between the hand dryer and the wall is good.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 158cm.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a fixed baby changing table available.
  • The height of the baby changing table is 90cm.
• Comments View
  • The height of the wash basin next to the baby changing counter is 80cm.

You are on Accessible Toilet (Female Toilet - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Female Toilet - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • This accessible toilet is located to the left from the female toilet entrance.
  • This accessible toilet is approximately 3m from the female standard toilet entrance.
  • There is step-free access into the accessible toilet.
  • This is a female toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door(s) and wall(s) is good.
  • The door(s) open(s) outwards.
  • The door(s) is/are easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 78cm.
  • The contrast between the internal door(s) and wall(s) is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door(s) is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 167cm x 200cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • The lighting is activated by a sensor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 85cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 86cm.
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser can be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 100cm.
  • The contrast between the hand dryer and the wall is good.
  • There is not a hand sanitiser.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located ahead as you enter the services building.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 11m from the main entrance.
  • There is pictorial signage on or near the toilet entrance.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.
  • The lighting is permanent.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 100cm.
• Toilet Facilities 2 View
  • The male toilet is located ahead as you enter the services building.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 11m from the main entrance.
  • There is pictorial signage on or near the toilet entrance.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are good.
  • The lighting is permanent.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 100cm.

You are on Parent and Baby Room (Female Standard Toilets). Skip to the next section.

Parent and Baby Room (Female Standard Toilets)

• The parent and baby room is located within the female standard toilets.
• The parent and baby room is approximately 4m from the female standard toilet entrance.
• There is step-free access into the parent and baby room.
• There is pictorial signage on or near the parent and baby room door.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 77cm.
• The contrast between the external door(s) and wall(s) is good.
• The contrast between the internal door(s) and wall(s) is good.
• The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby changing table is not height adjustable.
• The height of the baby changing table once extended is 90cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 80cm.
• The wash basin tap type is push.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are good.
• The lighting is activated by a sensor.
• There is not a hand sanitiser.

You are on Standard Shower (Female). Skip to the next section.

Standard Shower (Female)

• The shower facilities are located at the rear of the standard female toilets.
• The shower facilities are approximately 9m from the standard female toilets entrance.
• There is step-free access to the shower facilities.
• There is pictorial signage on or near the shower door.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 70cm.
• The contrast between the external door(s) and wall(s) is good.
• The contrast between the internal door(s) and wall(s) is good.
• The lighting levels are good.
• The lighting is activated by a sensor.
• There is level access into the shower.

You are on Standard Shower (Male). Skip to the next section.

Standard Shower (Male)

• The shower facilities are located to the right from the standard male toilets entrance.
• The shower facilities are approximately 2m from the standard male toilets entrance.
• There is step-free access to the shower facilities.
• There is pictorial and written text signage on or near the shower door.
• The signage says 'Shower & Shaving Point'.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 74cm.
• The contrast between the external door(s) and wall(s) is poor.
• The contrast between the internal door(s) and wall(s) is poor.
• The lighting levels are good.
• The lighting is activated by a sensor.
• There is level access into the shower.
  The width of the access is 85cm.
• The height of the wash basin is 80cm.
  There is another shower in the standard male toilet as shown in photographs 6, 7, 8, 9 & 10.
  The door is single, heavy and opens towards you (pull).
  The width of the door is 70cm.
  The height of the step to access the shower is 15cm.

You are on Emergency Evacuation Procedure. Skip to the next section.

Emergency Evacuation Procedure

• There is an audio alarm for emergencies.
• Fire wardens/marshals are available on site.
• People exit the building using the entrances/exits.
• There is an external emergency meeting point.
• The external emergency meeting point is located in the lorry car park.