Access Guide

Search Access Guide

Summary

Getting Help and Assistance View
- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
Access View
- Costa is located ahead from the main entrance.
- There is step-free access to Costa.
- The entrance area is clearly signed.
- For the M4 - Chieveley Services - Moto AccessAble Access Guide please click here (new tab).
Toilet Facilities View
- Accessible toilet facilities are located next to Costa and in the female standard toilet.
- For detailed information about the toilet facilities please click here (new tab).

Service and Menus View
- There is a counter where food and drink can be ordered.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- There is not a hearing assistance system .
Self-Service Touchscreens View
- Self-service touchscreens are not available for ordering.
Service Counter View
- The height of the counter is 96cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.

The seating area is located at the rear of the services building next to Costa.
There is step-free access to the seating area.
There is sufficient space for a wheelchair user to use the seating area.
In this area there are sofas, chairs without armrests, bench seats and tables available.
Some chairs are fixed to the floor.
Tables are not permanently fixed to the floor.
The standard height for the underside of tables is 71cm.
The surface height of the tables is 73cm.
There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
Lighting levels are good.