Access Guide
Summary
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Getting Help and Assistance
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- The venue is open from 07:00 to 15:00 hrs..
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
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- West Cornwall Pasty Co is located outside, to the right of the main entrance.
- There is step-free access to West Cornwall Pasty Co.
- The entrance area is clearly signed.
- For the M4 - Chieveley Services - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located next to Costa and in the female standard toilet.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Customers place their order at the counter, from the food on show, where it will be prepared and given to them.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- There is not a hearing assistance system .
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Service Counter
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- The height of the counter is 104cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
Seating Area
- The seating area is located at the rear of the services building next to Costa.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are sofas, chairs without armrests, bench seats and tables available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 71cm.
- The surface height of the tables is 73cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are good.