Access Guide
Petrol Station Summary
- This petrol station is open 24 hours.
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available.
- There is not a portable hearing assistance system.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 09/03/2023.
- The hearing assistance system was working at the time of testing.
- The hearing assistance system is at the Greggs till point in the shop.
- Payment at the petrol station during the day can be made in the shop.
- Payment at the petrol station during the night can be made in the shop.
- For the M4 - Heston Services - Eastbound - Moto AccessAble Access Guide please click here (new tab).
Getting Here
- The services are located directly off the M4 motorway, between junctions 2 and 3 with the M25 to the west and London and Brentford to the east.
- There is signage along the motorway indicating the distance to the services.
- The main car park has 5 Blue Badge parking bays, electric vehicle charging points, parent and child parking bays, and a number of standard parking bays.
- There is 1 Blue Badge parking bay at the petrol station.
- There is coach parking at the rear of the main services building car park.
Petrol Station Forecourt
- Staff are able to provide assistance at the pumps.
- Customers can either sound the vehicle horn, flash the vehicle headlights, or gesture from within the vehicle.
- An App can be used at this petrol station to inform staff of arrival.
- The App(s) used at this petrol station is/are; FuelService.
- It is not possible to pay at the pump.
- The height of the fuel pump nozzle slot is 100cm.
Parking
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Parking
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- The car park is located on the right as you enter the petrol station forecourt.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
- There is lighting in the car park.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- There is signage available to direct users to the Blue Badge parking bays.
- There is/are 1 designated Blue Badge parking bay(s) within the car park.
- The Blue Badge bay(s) is/are clearly marked.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm.
- The Blue Badge parking bays have a marked zone to one side and the rear.
- The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
- The Blue Badge parking bay is to the right of the shop.
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Paying
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- Parking charges apply after a limited time.
- Free parking for all users is limited to 2 hours.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located around the edges of the car park.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Payment for parking charges is made over the phone and via an app/online.
- To see the parking charges please click here (opens new tab).
- To pay visit www.paybyphone.co.uk or call 0330 400 7275, quoting location number 2441.
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Access from the Car Park
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- Pedestrian walkways are not available in the car park.
- The nearest designated Blue Badge parking bay is approximately 8m from the main entrance.
- There are dropped kerbs from the Blue Badge bay(s) to the building.
- The entrance is clearly visible from the Blue Badge parking bay(s).
ATM(s)
- The ATM(s) is/are located on the right, next to the Blue Badge bay as you face the main entrance.
- The ATM(s) is/are 9m from the main entrance.
- The controls/screen heights vary between 100cm and 140cm.
- There is not a lowered ATM available.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front right of the building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'shop'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 145cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
Shop
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Circulation
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- The majority of aisle widths are 150cm+.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is good colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are good.
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Till(s)
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- The till(s) is/are located on the far left as you enter.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are good.
- The chip & pin card machines are accessible from the till(s).
- There is not a cashback option at the till(s).
- The height of the till(s) is/are 101cm.
- There is not a lowered section at the till(s).
- There is a hearing assistance system at the till(s).
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 09/03/2023.
- The hearing assistance system was working at the time of testing.
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Comments
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- Greggs orders may also be taken and paid for at the main till point.
- Greggs orders are collected at the Greggs counter.
- Fuel and shop items may also be paid for at the Greggs counter at busy times and at the discretion of staff.
- There is a hearing assistance system located at the Greggs counter.
- Greggs orders may also be taken and paid for at the main till point.
Eating / Drinking (Greggs)
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Customers order, pay and collect from the counter.
- Menu types include; picture wall menus and written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- There is a hearing assistance system .
- The system is a fixed loop.
- The hearing assistance system is located at the counter.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 09/03/2023.
- The hearing assistance system was working at the time of testing.
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Self-Service Touchscreens
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- Self-service touchscreens are not available for ordering.
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Service Counter
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- The height of the counter is 109cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are good.
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Comments
View
- Greggs orders may also be taken and paid for at the main till point.
- Greggs orders are collected at the Greggs counter.
- Fuel and shop items may also be paid for at the Greggs counter at busy times and at the discretion of staff.
- Greggs orders may also be taken and paid for at the main till point.
Accessible Toilet
- Accessible toilet facilities are not available.
Standard Toilet(s)
- Standard toilet facilities are not available.