You are on Summary. Skip to the next section.

Summary

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• Getting Help and Assistance View
  • This motorway services is open 24 hours.
  • There is a member of staff available for help and assistance.
  • Assistance is available in WHSmith.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are available.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Services Available View
  • The following services are available here; a hotel, a petrol station, electric car charging points, cash machines, free WiFi, a first aid point and a defibrillator.
• Toilets and Changing Facilities Available View
  • The following facilities are available here; standard toilets, shower facilities and an accessible toilet.
  • For detailed information on the toilets available please click here (new tab).
  • The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet, please click the link below.
  • For a Virtual Route Guide to the toilet facilities please click here (new tab).
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
• Shops View
  • The following shops are available here; M4 Mobile Phone Accessories, WHSmith.
  • For the M4 Mobile Phone Accessories AccessAble Access Guide please click here (new tab).
  • For the WHSmith AccessAble Access Guide please click here (new tab).
• Catering Facilities View
  • The following catering facilities are available here; Burger King, Costa Coffee and Greggs.
  • For the Burger King AccessAble Access Guide please click here (new tab).
  • For the Costa Coffee AccessAble Access Guide please click here (new tab).
  • For the Greggs AccessAble Access Guide please click here (new tab).
• Hotels View
  • The following hotels are available here; Travelodge.
• Adjoining Motorway Services View
  • There is an adjoining motorway services building which cannot be accessed via this building.
  • The following services are available at the adjoining motorway services; accommodation, a petrol station, electric car charging points, a car wash, cash machines, free WiFi and conference/meeting room(s).
  • The following facilities are available at the adjoining motorway services; a Changing Places facility, an accessible toilet, standard toilets, baby changing facilities and shower facilities.
  • For the M4 - Heston Services - Westbound - Moto AccessAble Access Guide please click here (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

• The services are located directly off the M4 motorway, between junctions 2 and 3 with the M25 to the west and London and Brentford to the east.
• There is signage along the motorway indicating the distance to the services.
• The main car park has 5 Blue Badge parking bays, electric vehicle charging points, parent and child parking bays, and a number of standard parking bays.
• There is 1 Blue Badge parking bay at the petrol station.
• There is coach parking at the rear of the main services building car park.

You are on Petrol Station. Skip to the next section.

Petrol Station

• The following services/facilities are available at the petrol station; Blue Badge parking bays and a cash machine.
• For detailed information on the petrol station please click here (new tab).

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The car park is located at the front of the services building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • There is lighting in the car park.
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
  • Additional parking is available outside the petrol station.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • There is signage available to direct users to the Blue Badge parking bays.
  • There is/are 5 designated Blue Badge parking bay(s) within the car park.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 225cm x 400cm.
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
• Paying View
  • Parking charges apply after a limited time.
  • Free parking for all users is limited to 2 hours.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment for parking charges is made over the phone and via an app/online.
  • To see the parking charges please click here (opens new tab).
  • To pay visit www.paybyphone.co.uk or call 0330 400 7275 quoting location number 2441.
• Access from the Car Park View
  • Pedestrian walkways are not available in the car park.
  • The nearest designated Blue Badge parking bay is approximately 10m from the main entrance.
  • There are dropped kerbs from the Blue Badge bay(s) to the building.
  • The entrance is clearly visible from the Blue Badge parking bay(s).

You are on Electric Vehicle Charging Points (Gridserve). Skip to the next section.

Electric Vehicle Charging Points (Gridserve)

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• Standard Electric Vehicle Charging Point(s) View
  • There is a/are electric vehicle charging point(s) available.
  • The provider of the charging point(s) is Gridserve.
  • Fast charging is available.
  • The electric vehicle charging point(s) is/are located to the right of the car park as you enter.
  • Staff are able to provide assistance with the electric vehicle charging points.
  • Help is available from staff at WHSmith inside the main services building.
  • There is/are 4 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are clearly marked and signposted.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 240cm x 480cm.
  • The charging point(s) is/are located to the rear as you approach the bay(s).
  • The height range of the electric vehicle charging point controls/screen is 145cm to 154cm.
  • The height of the electric vehicle charging point nozzle slot is 105cm.
  • The charging point(s) require tap and pay (contactless payment).
  • Parking charges apply for all users (including Blue Badge holders).
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment for charging is made at the charging point(s).
  • For more information and a guide to electric vehicle charging please click here.

You are on Electric Vehicle Charging Points (Tesla). Skip to the next section.

Electric Vehicle Charging Points (Tesla)

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• Standard Electric Vehicle Charging Point(s) View
  • There is not a/are not electric vehicle charging point(s) available.
  • The provider of the charging point(s) is Tesla.
  • The electric vehicle charging point(s) is/are located to the far left of the car park as you enter.
  • There is/are 16 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are clearly marked.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 290cm x 470cm.
  • The charging point(s) is/are located to the rear as you approach the bay(s).
  • The height of the electric vehicle charging point nozzle slot is 140cm.
• Comments View
  • The electric vehicle charging points were not in operation at the time of survey.

You are on Seating Area (Outside). Skip to the next section.

Seating Area (Outside)

• The seating area is located outside the main entrance.
• There is step-free access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are tables and chairs without armrests available.
• Chairs are not permanently fixed to the floor.
• Tables are not permanently fixed to the floor.
• The standard height for the underside of tables is 70cm.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.

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• Comments View
  • The entrance is 173cm wide.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the services building.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 135cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 200cm.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the building.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is good colour contrast between the walls and floor in the majority of walkways.
  • The lighting levels are good.
  • Music is played in some areas.
  • The cash machine(s) is/are located ahead and left from the main entrance, between Burger King and WHSmith.
  • The controls/screen heights of the cash machine(s) vary between 90cm and 120cm.
  • There are hand sanitisers in the building.
  • The height of the hand sanitiser(s) is/are 110cm.
• Signage View
  • There is signage for the shop(s)/restaurant(s) available.
  • The colour, design and typeface of signs is consistent throughout the building.

You are on Seating Area. Skip to the next section.

Seating Area

• The seating area is located to the far left as you enter the services building, opposite Costa Coffee.
• There is step-free access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are chairs without armrests, sofas, tables and bench seats available.
• Some chairs are fixed to the floor.
• Tables are not permanently fixed to the floor.
• The standard height for the underside of tables is 71cm.
• The surface height of the lowest table is 61cm.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Lighting levels are good.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • This accessible toilet is located ahead and to the right as you enter the services building.
  • This accessible toilet is approximately 12m from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from WHSmith.
  • There is pictorial and written text signage on or near the toilet door.
  • The signage says 'Accessible Toilet'.
  • The contrast between the external door(s) and wall(s) is good.
  • The door(s) open(s) outwards.
  • The door(s) is/are easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 88cm.
  • The contrast between the internal door(s) and wall(s) is poor.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door(s) is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 180cm x 200cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • The lighting is activated by a sensor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 104cm.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 170cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a wall which acts as a backrest.
  • The height of the toilet seat above floor level is 45cm.
  • The toilet seat contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 100cm.
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 120cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 100cm.
  • The contrast between the hand dryer and the wall is good.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 125cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located ahead and to the right as you enter the services building.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 12m from the main entrance.
  • There is pictorial signage on or near the toilet entrance.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 88cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.
  • The lighting is permanent.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 99cm.
• Toilet Facilities 2 View
  • The male toilet is located ahead and to the right as you enter the services building.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 12m from the main entrance.
  • There is pictorial signage on or near the toilet entrance.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are good.
  • The lighting is permanent.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 99cm.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• The parent and baby room is located to the right after the main entrance.
• The parent and baby room is approximately 9m from the main entrance.
• There is step-free access into the parent and baby room.
• A key is required for the parent and baby room.
• The key can be obtained from WHSmith.
• There is pictorial signage on or near the parent and baby room door.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 76cm.
• The contrast between the external door(s) and wall(s) is good.
• The contrast between the internal door(s) and wall(s) is poor.
• The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby changing table is not height adjustable.
• The height of the baby changing table once extended is 98cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 83cm.
• The wash basin tap type is lever.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are low to moderate.
• The lighting is permanent.
• There is a hand sanitiser.
• The height of the hand sanitiser is 116cm.

You are on Standard Shower. Skip to the next section.

Standard Shower

• The shower facilities are located ahead and to the right as you enter the services building.
• The shower facilities are approximately 18m from the main entrance.
• There is step-free access to the shower facilities.
• A key is required for the shower facilities.
• The key can be obtained from WHSmith.
• There is pictorial signage on or near the shower door.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 74cm.
• The contrast between the external door(s) and wall(s) is good.
• The contrast between the internal door(s) and wall(s) is good.
• The lighting levels are moderate to good.
• The lighting is activated by a sensor.
• There is a small lip at the entrance threshold which could present a trip hazard (photograph 4).
  There is level access into the shower once in the room.
• The wash basin is 85cm high with a lever mixer tap.
  The shower controls are 128cm above the floor.
  There are two shower rooms available.

You are on Emergency Evacuation Procedure. Skip to the next section.

Emergency Evacuation Procedure

• There is an audio alarm for emergencies.
• Fire wardens/marshals are available on site.
• People exit the building using the fire exits.
• There is an external emergency meeting point.
• The external emergency meeting point is located outside the main entrance, in the car park.