Access Guide

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Summary

Getting Help and Assistance View
- Opening times:
  05:00 - 18:00 Monday to Friday
  06:00 - 18:00 Saturday and Sunday
  .
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 09/03/2023.
- The hearing assistance system was not working at the time of testing.
Access View
- Greggs is located ahead and on the left as you enter the services building.
- There is step-free access to Greggs.
- The entrance area is clearly signed.
- For the M4 - Heston Services - Eastbound - Moto AccessAble Access Guide please click here (new tab).
Toilet Facilities View
- Accessible toilet facilities are located ahead and to the right as you enter the services building.
- For detailed information about the toilet facilities please click here (new tab).

Service and Menus View
- There is a counter where food and drink can be ordered.
- Customers order and pay at the right side of the counter, then collect from the left side.
- Staff can bring food and/or drinks to tables.
- Menu types include; picture wall menus and written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- Music is played everywhere.
- There is a hearing assistance system .
- The system is a fixed loop.
- The hearing assistance system is located at the payment counter on the right.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 09/03/2023.
- The hearing assistance system was not working at the time of testing.
Self-Service Touchscreens View
- Self-service touchscreens are not available for ordering.
Service Counter View
- The height of the counter is 127cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.

The seating area is located to the far left as you enter the services building, opposite Costa Coffee.
There is step-free access to the seating area.
There is sufficient space for a wheelchair user to use the seating area.
In this area there are chairs without armrests, sofas, tables and bench seats available.
Some chairs are fixed to the floor.
Tables are not permanently fixed to the floor.
The standard height for the underside of tables is 71cm.
The surface height of the lowest table is 61cm.
There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
Lighting levels are good.