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Burger King - M4 - Heston Services - Eastbound - Moto

M4- Heston Services - Eastbound - Moto, M4 Junction 2/3, Heston, Hounslow, Middlesex , TW5 9NB

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Access Guide

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Summary

Eating / Drinking

  • Service and Menus View
    • There is a food and drink ordering touchscreen and a counter where food and drink can be ordered.
    • Food and drink is either ordered from the counter or the self-service touchscreens and collected from the counter.
      Customers are either notified by staff or on a screen.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus and picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is fast food.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • Music is played everywhere.
    • There is a hearing assistance system .
    • The system is a fixed loop.
    • The hearing assistance system is located at the till.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 09/03/2023.
    • The hearing assistance system was working at the time of testing.
  • Self-Service Touchscreens View
    • Self-service touchscreens are available for ordering.
    • The touchscreens are 120cm to 180cm from the floor.
    • There is a button which will condense the screen content.
    • The height of the button is 120cm from the floor.
    • Once condensed the touchscreen heights are 120cm to 145cm from the floor.
    • The lowest height of the touchscreen card machines is 105cm.
    • The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
  • Service Counter View
    • The height of the counter is 86cm.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.
    • The lighting levels are moderate to good.

Seating Area

  • The seating area is located to the far left as you enter the services building, opposite Costa Coffee.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are chairs without armrests, sofas, tables and bench seats available.
  • Some chairs are fixed to the floor.
  • Tables are not permanently fixed to the floor.
  • The standard height for the underside of tables is 71cm.
  • The surface height of the lowest table is 61cm.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Lighting levels are good.