Access Guide

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Summary

Getting Help and Assistance View
- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
- Assistance is available in WHSmith.
Access View
- Full House is located on the right as you enter the services building.
- There is step-free access to Full House.
- The entrance area is clearly signed.
- There are fixed barriers at the entrance area.
- The minimum width between the fixed barriers is 110cm.
- For the M4 - Heston Services - Eastbound - Moto AccessAble Access Guide please click here (new tab).
Toilet Facilities View
- Accessible toilet facilities are located ahead and to the right as you enter the services building.
- For detailed information about the toilet facilities please click here (new tab).

Area View
- The following details are for the over 18's area.
- The area has an unobstructed minimum turning space of 150cm x 150cm.
- There is low colour contrast between the walls and floor in all areas.
- The lighting levels are low to moderate.
- In this area there are high stools available.
- Chairs are not permanently fixed to the floor.
- The slot machine controls range from 100cm to 135cm.
Comments View
- The entrance is obstructed with a moveable barrier.
- The high ticket slots are 155cm above the floor.