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BP Petrol Station - M4 - Heston Services - Westbound - Moto

M4 - Heston Services - Westbound - Moto, M4 Junction 2/3, Heston, Hounslow, Middlesex , TW5 9NB

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Access Guide

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Petrol Station Summary

  • This petrol station is open 24 hours.
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are available.
  • There is not a portable hearing assistance system.
  • Payment at the petrol station during the day can be made in the shop.
  • Payment at the petrol station during the night can be made in the shop.
  • For the M4 - Heston Services - Westbound - Moto AccessAble Access Guide please click here (new tab).

Getting Here

  • The services are located directly off the M4 motorway between junctions 2 and 3 with the M25 to the west and London and Brentford to the east.
  • There is signage along the motorway indicating the distance to the services.
  • The car park has 7 Blue Badge parking bays, electric vehicle charging points and a number of standard parking bays.
  • There is 1 Blue Badge parking bay at the petrol station.
  • There is coach parking available and the rear of the main services car park.

Petrol Station Forecourt

  • Staff are able to provide assistance at the pumps.
  • Customers can either sound the vehicle horn, flash the vehicle headlights, or gesture from within the vehicle.
  • An App can be used at this petrol station to inform staff of arrival.
  • The App(s) used at this petrol station is/are; FuelService.
  • It is not possible to pay at the pump.
  • The height of the fuel pump nozzle slot is 90cm.

Parking

  • Parking View
    • The car park is located at the front right of the petrol station forecourt.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • There is lighting in the car park.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
    • Additional parking is available in the main services area.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • There is signage available to direct users to the Blue Badge parking bays.
    • There is/are 1 designated Blue Badge parking bay(s) within the car park.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm.
    • The Blue Badge parking bays have a marked zone to one side and the rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
  • Paying View
    • Parking charges apply after a limited time.
    • Free parking for Blue Badge holders is limited to 2 hours.
    • Payment signs are not provided.
    • Payment signs are located in the main services area.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment for parking charges is made over the phone and via an app/online.
    • To see the parking charges please click here (opens new tab).
    • To pay visit https://www.paybyphone.co.uk, or call 0330 400 7275 quoting location 2442.
  • Access from the Car Park View
    • Pedestrian walkways are not available in the car park.
    • The nearest designated Blue Badge parking bay is approximately 15m from the main entrance.
    • There are uneven surfaces from the Blue Badge bay(s) to the building.
    • The entrance is not clearly visible from the Blue Badge parking bay(s).
    • The route from the Blue Badge parking bay(s) to the building is not clearly signposted.

ATM(s)

  • The ATM(s) is/are located at the front right of the petrol station forecourt, next to the Blue Badge parking.
  • The ATM(s) is/are 13m from the main entrance.
  • The controls/screen heights vary between 105cm and 140cm.
  • There is not a lowered ATM available.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front left of the shop.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'shop'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 150cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Shop

  • Circulation View
    • The majority of aisle widths are 150cm+.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is good colour contrast between the walls and floor in the majority of walkways.
    • The lighting levels are good.
  • Till(s) View
    • The till(s) is/are located to the far right as you enter.
    • There is step-free access to the till(s).
    • There is a clear unobstructed route to the till(s).
    • The till(s) is/are clearly signed.
    • There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
    • The till(s) is not/are not placed in front of a plain background.
    • The lighting levels at the till(s) are good.
    • The chip & pin card machines are accessible from the till(s).
    • There is not a cashback option at the till(s).
    • The height of the till(s) is/are 105cm.
    • There is not a lowered section at the till(s).
    • There is a hearing assistance system at the till(s).
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 09/03/2023.
    • The hearing assistance system was not working at the time of testing.
  • Comments View
    • Greggs orders may also be taken and paid for at the main till point.
    • Greggs orders are collected at the Greggs counter.
    • Fuel and shop items may also be paid for at the Greggs counter at busy times and at the discretion of staff.
    • There is a hearing assistance system located at the Greggs counter.

Eating / Drinking (Greggs)

  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Customers may order and pay at the counter, or at the main shop till point.
    • Menu types include; picture wall menus and menu boards.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • The type of food served here is hot and cold snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • There is a hearing assistance system .
    • The system is a fixed loop.
    • The hearing assistance system is located at the counter.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 09/03/2023.
    • The hearing assistance system was not working at the time of testing.
  • Self-Service Touchscreens View
    • Self-service touchscreens are not available for ordering.
  • Service Counter View
    • The height of the counter is 101cm.
    • There is not a lowered section of the counter.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.
    • The lighting levels are good.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

  • Standard toilet facilities are not available.