Access Guide
Summary
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Getting Help and Assistance
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- Opening times:
10:00 - 21:00 Monday to Friday
11:00 - 21:00 Saturday and Sunday. - There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 09/03/2023.
- The hearing assistance system was not working at the time of testing.
- Opening times:
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Access
View
- Burger King is located to the rear right as you enter the services from the main entrance.
- There is step-free access to Burger King.
- The entrance area is clearly signed.
- For the M4 - Heston Services - Westbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located at the rear left of the services building, near the rear entrance.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located on the far left as you enter the services building from the main entrance.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a food and drink ordering touchscreen and a counter where food and drink can be ordered.
- Food and drink is either ordered from the left of the counter or the self-service touchscreens and then collected from the right of the counter.
Customers are either notified by staff, or on a collection screen. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is fast food.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is a hearing assistance system .
- The system is a fixed loop.
- The hearing assistance system is located at the counter.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 09/03/2023.
- The hearing assistance system was not working at the time of testing.
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 120cm to 178cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 122cm from the floor.
- Once condensed the touchscreen heights are 120cm to 150cm from the floor.
- The lowest height of the touchscreen card machines is 100cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
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Service Counter
View
- The height of the counter is 91cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
Seating Area
- The seating area is located next to Burger King and Greggs.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are high stools, chairs without armrests, tables, high tables and long tables available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 73cm.
- The surface height of the tables is 90cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are good.