Access Guide
Summary
-
Getting Help and Assistance
View
- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
-
Access
View
- Costa Coffee is located on the right as you enter the services building from the main entrance.
- There is step-free access to Costa Coffee.
- The entrance area is clearly signed.
- For the M4 - Heston Services - Westbound - Moto AccessAble Access Guide please click here (new tab).
-
Toilet Facilities
View
- The Changing Places facility is located at the rear left of the services building, near the rear entrance.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located on the far left as you enter the services building from the main entrance.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
-
Service and Menus
View
- There is a counter where food and drink can be ordered.
- Customers order and pay from the left of the counter and then continue to the right side of the counter to collect the order.
- Staff can bring food and/or drinks to tables.
- Menu types include; picture wall menus and written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Music is played everywhere.
- There is not a hearing assistance system .
-
Self-Service Touchscreens
View
- Self-service touchscreens are not available for ordering.
-
Service Counter
View
- The height of the counter is 96cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.
-
Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables, long tables, sofas, bench seats and a mixture of chairs with and without armrests available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The height between the floor and the underside of the lowest table is 69cm.
- The distance between the floor and the underside of the highest table is 71cm.
- The surface height of the lowest table is 61cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are varied.