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Greggs - M4 - Heston Services - Westbound - Moto

M4 - Heston Services - Westbound - Moto, M4 Junction 2/3, Heston, Hounslow, Middlesex , TW5 9NB

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Access Guide

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Summary

Entrance

  • Entrance View
    • This information is for the entrance located at the front of Greggs.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Greggs'.
    • There is step-free access at this entrance.
    • The main door(s) open(s) by sliding.
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 181cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.

Eating / Drinking

  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Customers either choose their food and drink from the fridge, display stands or counter.
      Payment is made at the right of the counter, and collection from the left of the counter.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus and picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • The type of food served here is hot and cold snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are not available.
    • There is a hearing assistance system .
    • The system is a fixed loop.
    • The hearing assistance system is located at the right hand till point.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 09/03/2023.
    • The hearing assistance system was not working at the time of testing.
  • Self-Service Touchscreens View
    • Self-service touchscreens are not available for ordering.
  • Service Counter View
    • The height of the counter is 101cm.
    • There is not a lowered section of the counter.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.
    • The lighting levels are good.

Seating Area

  • The seating area is located next to Burger King and Greggs.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are high stools, chairs without armrests, tables, high tables and long tables available.
  • Chairs are not permanently fixed to the floor.
  • Tables are not permanently fixed to the floor.
  • The standard height for the underside of tables is 73cm.
  • The surface height of the tables is 90cm.
  • Music is played everywhere.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Lighting levels are good.