Access Guide
Summary
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Getting Help and Assistance
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- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
- Assistance is available in WHSmith.
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Access
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- Lucky Coin is located ahead and to the left as you enter the services building from the main entrance.
- There is step-free access to Lucky Coin.
- The entrance area is clearly signed.
- There are fixed barriers at the entrance area.
- The minimum width between the fixed barriers is 103cm.
- For the M4 - Heston Services - Westbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located at the rear left of the services building, next to the rear entrance.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located on the far left as you enter the services building from the main entrance.
- For detailed information about the toilet facilities please click here (new tab).
Gaming Area
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Area
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- The following details are for the over 18's area.
- The area does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is high colour contrast between the walls and floor in all areas.
- The lighting levels are moderate to good.
- Music is played everywhere.
- In this area there are high stools available.
- Chairs are not permanently fixed to the floor.
- The change machine controls range from 113cm to 134cm.
- The slot machine controls range from 95cm to 160cm.
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Comments
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- The ticket machine high slots are 155cm above the floor.