Access Guide
Summary
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Getting Help and Assistance
View
- Opening hours are 08:00 to 20:00 daily.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- M4 Mobile Phone Accessories is located between Burger King and M&S Simply Food.
- There is step-free access to M4 Mobile Phone Accessories.
- The entrance area is clearly signed.
- For the M4 - Heston Services - Westbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- The Changing Places facility is located at the rear left of the services building, near the rear entrance.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located on the far left as you enter the services building from the main entrance.
- For detailed information about the toilet facilities please click here (new tab).
Shop
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Circulation
View
- The majority of aisle widths are 150cm+.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is poor colour contrast between the walls and floor in all areas.
- The lighting levels are moderate to good.
- Music is played everywhere.
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Till(s)
View
- The till(s) is/are located at an informal payment point to the right of the shop.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are not clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are moderate to good.
- The chip & pin card machines are accessible from the till(s).
- There is not a cashback option at the till(s).
- There is not a hearing assistance system at the till(s).