Access Guide

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Summary

Getting Help and Assistance View
- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 09/03/2023.
- The hearing assistance system was not working at the time of testing.
Access View
- WHSmith is located on the left as you enter the services building from the main entrance.
- There is step-free access to WHSmith.
- The entrance area is clearly signed.
- For the M4 - Heston Services - Westbound - Moto AccessAble Access Guide please click here (new tab).
Toilet Facilities View
- The Changing Places facility is located at the rear left of the services building, near the rear entrance.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located on the far left as you enter the services building from the main entrance.
- For detailed information about the toilet facilities please click here (new tab).

Circulation View
- The majority of aisle widths are 150cm+.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is good colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are good.
Till(s) View
- The till(s) is/are located on the right as you enter the shop.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are good.
- The chip & pin card machines are accessible from the till(s).
- There is not a cashback option at the till(s).
- The height of the till(s) is/are 110cm.
- There is not a lowered section at the till(s).
- There is a hearing assistance system at the till(s).
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 09/03/2023.
- The hearing assistance system was not working at the time of testing.