Access Guide
Summary
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Getting Help and Assistance
View
- The opening times are Monday - Sunday 07:00 hours - 15:00 hours.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 04/04/2023.
- The hearing assistance system was not working at the time of testing.
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Access
View
- West Cornwall Pasty Co. is located outside to the right of the entrance.
- There is ramped/sloped access to West Cornwall Pasty Co.
- The entrance area is clearly signed.
- For the M40 - Cherwell Valley Services - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located in between Lucky Coin and Chow Asian Kitchen in the services building.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located in between Lucky Coin and Chow Asian Kitchen in the services building.
- For detailed information about the toilet facilities please click here (new tab).
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Comments
View
- There is a slope towards the Pasty Company Kiosk but it is a very slight gradient.
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Customers make their order at the counter and staff inform them when their order is ready.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Hot and Cold Snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- There is a hearing assistance system.
- The system is a portable loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 11/12/2024.
- The hearing assistance system was not working at the time of testing.
- There is a portable card machine available for payment.
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Service Counter
View
- The height of the counter is 105cm.
- There is not a lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.